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Arlington Acura in Palatine

Palatine, IL

4.6
1,660 Reviews

1275 E Dundee Rd

Palatine, IL

60074

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1,660 Reviews of Arlington Acura in Palatine

May 18, 2021

Thank you Jeremy, Chris, Omar and Aamer. Another exceptional service. My TLX was repaired and RDX received a maintenance schedule. I always receive the best advice regarding repair options from More

by thomas8815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Shabaz, Christopher Clark, Mark Neitzke, Aamer Ali, Jeremy Hardman
May 19, 2021 -

Arlington Acura in Palatine responded

Thank you, Thomas, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

May 14, 2021

Mark is awesome. The work completed fast. I was told to be completed in a hour and half. It actually used 1 hr. The best service. More

by ZXU2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
May 14, 2021 -

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that Mark had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.

May 13, 2021

I appreciate the fact that Jeremy was very courteous and straightforward with his service quote. He did not pressure me on what to fix on my car instead just advised me on the most practical things to consi More

by KYKIKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali, Jeremy Hardman
May 13, 2021 -

Arlington Acura in Palatine responded

Thank you so much for your kind words for Jeremy, and for taking the time to leave us this wonderful feedback!

May 13, 2021

Fanatastic. Did the work fast, explained everything. Jeremy knew it was me when I walked in the door, knew why I was there and made sure I had all my questions answered. More

by PJSSTEVENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hardman
May 13, 2021 -

Arlington Acura in Palatine responded

We are very happy to hear that Jeremy provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 13, 2021

The best service department in the area!!The mechanics The best service department in the area!! The mechanics are terrific and they give me a loaner when it will take more than an hour or so. I have bee More

by LInda M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Shabaz, Christopher Clark, Mark Neitzke, Aamer Ali, Jeremy Hardman
May 13, 2021 -

Arlington Acura in Palatine responded

Thank you, Linda, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!

May 13, 2021

Chris is awesome! This is the second time brining in my car for service at your location. Worked with Chris both times. The car is a little challenging for me, I bought is used from a family member. Chris More

by Sjkozler
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
May 13, 2021 -

Arlington Acura in Palatine responded

Thank you for your review and kind words for Chris! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.

May 12, 2021

Great Experience! Dustin was knowledgeable and friendly without being pushy which was nice! Felt very comfortable with the precautions they have in place due to the pandemic. Overall everything was awesome More

by MFRANKOWSKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin McConaughy
May 13, 2021 -

Arlington Acura in Palatine responded

We are very happy Dustin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 12, 2021

Sales guy was overall rude. Didn’t want to work with our budget at all. He also had an attitude. I would not recommend anyone go to this dealer More

by GIAHMAD24231
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samuel Dibashi
May 29, 2021 -

Arlington Acura in Palatine responded

Hello, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

May 11, 2021

I’ve always found the s service to be informative, honest and accommodating. I feel they really care about the customer and experience. Always pleased. More

by Loon56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hardman
May 11, 2021 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We truly appreciate this five-star review!

May 11, 2021

Sam was great to work with and was always available and very responsive. Called back right away and very knowledgeable. Always smiling and extremely professional. Would highly recommend Sam and Arlingto More

by dcrouch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Dibashi
May 11, 2021 -

Arlington Acura in Palatine responded

Congratulations on your new purchase! It's great to hear that Sam was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Arlington Acura in Palatine!

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