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Arlington Acura in Palatine

Palatine, IL

4.6
1,662 Reviews

1275 E Dundee Rd

Palatine, IL

60074

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1,662 Reviews of Arlington Acura in Palatine

May 11, 2021

I’ve always found the s service to be informative, honest and accommodating. I feel they really care about the customer and experience. Always pleased. More

by Loon56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hardman
May 11, 2021 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We truly appreciate this five-star review!

May 11, 2021

Sam was great to work with and was always available and very responsive. Called back right away and very knowledgeable. Always smiling and extremely professional. Would highly recommend Sam and Arlingto More

by dcrouch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Dibashi
May 11, 2021 -

Arlington Acura in Palatine responded

Congratulations on your new purchase! It's great to hear that Sam was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Arlington Acura in Palatine!

May 07, 2021

Excellent staffs nice friendly Super fast transaction Excellent staffs nice friendly Super fast transaction start to finish. Sals person Adrian was very kind and polite I have very satisfying experi More

by ERICSOLID73
Recommend Dealer
Yes
Employees Worked With
Jeremy Hardman
May 10, 2021 -

Arlington Acura in Palatine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Arlington Acura in Palatine!

May 06, 2021

Mark is the best. Friendly, professional, and extremely communicative. From start to finish, the entire experience was smooth and efficient. Can’t recommend these guys enough! More

by Matthew.R.Campobasso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
May 06, 2021 -

Arlington Acura in Palatine responded

Matthew, Thank you for your very kind review. Mark and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.

May 06, 2021

Car was ready when it promised and everything was done perfect I asked if they can check car all around and let me know what needed to be done and I got all the answers and work was done what needed to More

by lana_labunskaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hardman
May 06, 2021 -

Arlington Acura in Palatine responded

Lana ,Thanks for sharing your thoughts about your experience working with Jeremy here at Arlington Acura in Palatine. We appreciate your business and hope to see you again soon!

May 06, 2021

Aamer and Mike (parts) were extremely patient, helpful, and courteous. The 2022 MDX loaner was much appreciated for our family of 6 and we're nearly convinced it will be our next vehicle. More

by TIMOTHYSKIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
May 06, 2021 -

Arlington Acura in Palatine responded

Timothy, Thank you for choosing Arlington Acura in Palatine, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 06, 2021

Apologies, I didn't see the "Add Employees Not Listed" section in my previous review so I'm submitting this again and including Mike Choi in parts. More

by TIMOTHYSKIM
Recommend Dealer
Yes
Employees Worked With
Mike Choi
May 06, 2021 -

Arlington Acura in Palatine responded

Timothy, We appreciate your business , Mike and our team looks forward to serving you again soon!

May 05, 2021

I had a very poor experience with a Sales Manager Adam Grubbs. He was rude and extremely unprofessional. I enjoyed my experience with my sales person Samuel Dibashi. I called one of the senior manageme More

by ANDRE.ARRINGTONBZ91
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samuel Dibashi
May 22, 2021 -

Arlington Acura in Palatine responded

Andre, Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly.

May 05, 2021

Great help by Mark, had an issue with a new car and was obviously concerned. They did more then put my mind at ease, gave me a loaner while they checked out the car, and thankfully it was just a minor fix. More

by ALIQUDSI
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
May 05, 2021 -

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that Mark had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.

May 05, 2021

Simply the best group to work with whether options, quality work and the team in best I have ever dealt with at dealership including OH, IN and IL. More

by Kman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Shabaz, Christopher Clark, Mark Neitzke, Aamer Ali, Jeremy Hardman
May 05, 2021 -

Arlington Acura in Palatine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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