Arlington Acura in Palatine

Excellent staffs nice friendly Super fast transaction Excellent staffs nice friendly Super fast transaction start to finish. Sals person Adrian was very kind and polite I have very satisfying experi Excellent staffs nice friendly Super fast transaction start to finish. Sals person Adrian was very kind and polite I have very satisfying experience with my purchase More

Mark is the best. Friendly, professional, and extremely communicative. From start to finish, the entire experience was smooth and efficient. Can’t recommend these guys enough! communicative. From start to finish, the entire experience was smooth and efficient. Can’t recommend these guys enough! More

Car was ready when it promised and everything was done perfect I asked if they can check car all around and let me know what needed to be done and I got all the answers and work was done what needed to perfect I asked if they can check car all around and let me know what needed to be done and I got all the answers and work was done what needed to be done More

Aamer and Mike (parts) were extremely patient, helpful, and courteous. The 2022 MDX loaner was much appreciated for our family of 6 and we're nearly convinced it will be our next vehicle. and courteous. The 2022 MDX loaner was much appreciated for our family of 6 and we're nearly convinced it will be our next vehicle. More

Apologies, I didn't see the "Add Employees Not Listed" section in my previous review so I'm submitting this again and including Mike Choi in parts. section in my previous review so I'm submitting this again and including Mike Choi in parts. More

I had a very poor experience with a Sales Manager Adam Grubbs. He was rude and extremely unprofessional. I enjoyed my experience with my sales person Samuel Dibashi. I called one of the senior manageme Grubbs. He was rude and extremely unprofessional. I enjoyed my experience with my sales person Samuel Dibashi. I called one of the senior management members Ryan Rohrman and I still have not received a call back about my poor experience with Adam. More

Great help by Mark, had an issue with a new car and was obviously concerned. They did more then put my mind at ease, gave me a loaner while they checked out the car, and thankfully it was just a minor fix. obviously concerned. They did more then put my mind at ease, gave me a loaner while they checked out the car, and thankfully it was just a minor fix. More

Simply the best group to work with whether options, quality work and the team in best I have ever dealt with at dealership including OH, IN and IL. quality work and the team in best I have ever dealt with at dealership including OH, IN and IL. More

The worst car buying experience I've ever had PERIOD! It took'em 24 days and 5 times going directly in person to the dealership to pay off my old car loan that I've traded in,nobody responds to your phone c took'em 24 days and 5 times going directly in person to the dealership to pay off my old car loan that I've traded in,nobody responds to your phone calls,emails,I had to open a client relationship case by Acura in order for them to take some action and they literally messed up my credit record because my old car loan bank reported a late payment to the credit bureau.their excuse was that the paperwork was processed and finalized late. More

DO NOT BUY A CAR HERE! We recently purchased a car from Arlington Acura. We were hurried through the paperwork process which was on an iPAD and VERY difficult to read. When we reviewed the paperwork afte Arlington Acura. We were hurried through the paperwork process which was on an iPAD and VERY difficult to read. When we reviewed the paperwork after having to print it out from a USB drive, we realized they had charged us $1500 for things we had not agreed to. Talked to the Salesman RJ who told us to talk to the finance department, but the finance department will not call us back. Their practices are deceptive and unethical. More