Arlington Heights Buick GMC

Overall I found my experience to be okay. There was an employee conflict with who got to sell me the car (I had spoken with both Geoff and Jeremy earlier in the day on the phone) that happened when we got employee conflict with who got to sell me the car (I had spoken with both Geoff and Jeremy earlier in the day on the phone) that happened when we got to the dealership making me wait about 10 minutes before being helped. Out of the two, Geoff was much better to work with and the Sales Manager was also pleasant. There wasn't much 'selling' which was nice -- I didn't feel pressured at all to make a decision and am happy with my used car purchase. There were only a few areas that I was disappointed and perhaps it is the norm when purchasing a used car. The car only had a quarter tank of gas and it was not detailed (an employee had been driving it up until my purchase) there was an odd smell in the car once the massive amount of air freshener wore off that I had to get taken care of. As well, there was a part broken they agreed to fix upon purchase - it has been a month and the service department (which is normally quite stellar) is still working on. More

The original plan that I had was to purchase my next vehicle from the dealership that my family bought many cars from over the years. Let me just say I left dissatisfied and clueless as to what to expec vehicle from the dealership that my family bought many cars from over the years. Let me just say I left dissatisfied and clueless as to what to expect for the dealership. I made my way to Sullivan Buick GMC with my wife and what a great feeling walking into that place for the first time. A friendship was made before even talking about cars with Phil Pilny, our salesman. I am not sure if the other salesman are like him but I got so lucky having to deal with him for purchasing my first truck. Again, a friendship was made and the reason I bought a car from Sullivan was because of that friendship! More

Dealing with Phil at Sullivan was a fantastic experience. My dad is a salesman and I have dealt with the wheeling/dealing stuff my whole life. This was my first car buying experience without parental invol My dad is a salesman and I have dealt with the wheeling/dealing stuff my whole life. This was my first car buying experience without parental involvement, and it was a wonderful one. Phil was just the perfect salesman for my kind of car buying. Not pushy, no negotiation, straight to the point. This is exactly how I like doing business in general. There is an excellent chance that when we go for my wife in a year or two that we will end up at Sullivan. Obviously if she likes a non-Buick or GMC then that is out of my control, but assuming this Terrain continues to do its thing for me I could see myself upgrading to an Acadia in about 5 years or so. Thanks Phil! I appreciate all your help! More

We chose to go to Sullivan Buick GMC due to recommendations from friends and were not disappointed. All of the staff was helpful, knowledgeable, courteous and friendly. Working with Chris at recommendations from friends and were not disappointed. All of the staff was helpful, knowledgeable, courteous and friendly. Working with Chris at Sullivan Buick GMC was an easy, pleasant experience. He accommodated my husband's and my varying schedules and was willing to answer any and all questions we had by phone, email or in person. The financing staff was also helpful and easy to work with. I would definitely recommend this dealership. More

The overall experience at Sullivan Buick/GMC was outstanding. Their friendly staff was more than I ever expected and would gladly recommend them to my friends and family. outstanding. Their friendly staff was more than I ever expected and would gladly recommend them to my friends and family. More

This was the best new car sales experience I have ever had. My sales consultant Mike Ayoub worked hard to find me the car I wanted and give me a fair deal. He handled the whole sales process very profes had. My sales consultant Mike Ayoub worked hard to find me the car I wanted and give me a fair deal. He handled the whole sales process very professionally without any high pressure. He was most helpful, and I would recommend him to my friends. More

Special thanks to Mike Ayoub for superior service during the purchase of our vehicle. We had a pleasant experience at the dealership and we feel we were taken good care of through the process. We had a fe the purchase of our vehicle. We had a pleasant experience at the dealership and we feel we were taken good care of through the process. We had a few requests for the vehicle and Sullivan was able to fulfill them and allow us to take our car home just the way we wanted! More

Sullivan staff are honest, accommodating and helpful to their customers. I would recommend Sullivan Buick & GMC to my friends and relatives. I am happy with my new Acadia. their customers. I would recommend Sullivan Buick & GMC to my friends and relatives. I am happy with my new Acadia. More

Thanks to Gerald Hamilton for a great sales experience. Friendly, professional and very personable. He gave an excellent presentation on the Buick Encore we purchased. He provided all the documentation a Friendly, professional and very personable. He gave an excellent presentation on the Buick Encore we purchased. He provided all the documentation as to the pricing, trade-in and payment info. Made it easy for us, in that we had all the info necessary to make the purchase decision. Thanks to Dan Martino for handling all the paper work and closing process. Very efficient, friendly, and easy to understand. He allowed us time to make decisions and answered all our questions. Completed everything in 40 minutes; that's a record from my past experiences with other dealerships. Great job all around. More

I wouldn't rate this dealership or the employees I worked with any less than 5 stars! My husband and I have purchased two vehicles from Sullivan Buick and I refuse to go anywhere else. My overall expe worked with any less than 5 stars! My husband and I have purchased two vehicles from Sullivan Buick and I refuse to go anywhere else. My overall experience was nothing less than stellar. I describe them as a 'classy' dealership with a very friendly, down-home staff. They made us feel so welcome and by the time we left with our new car, I felt like we were family! They gave us an excellent price by getting the payments down to what we wanted and did everything within their power to mold the sale into the parameters we set. All dealerships should take note and create a business model using Sullivan Buick! More