Arlington Heights Buick GMC - Service Center

Exceptional service I had a severely damaged tire and called my service advisor, Cindy Laser. I left her a message and she returned my call in less than 10 minutes. S I had a severely damaged tire and called my service advisor, Cindy Laser. I left her a message and she returned my call in less than 10 minutes. She is always very professional and courteous. She immediately checked to see if they had the tire I needed in stock. We discussed possibly replacing another tire as we and she indicated she would have all of my tires inspected. She had everything waiting when I arrived at the dealer and also fully explained all of my options. I appreciate her honesty and that is the main reason I continue to have my Buick serviced at Sullivan. Cindy is a great asset to their team. More

Outstanding & Trustworthy Service Dept and Advisor I purchased a Pontiac Grand Prix back in 2004 from Sullivan. I have been bringing in my 2004 GP for any service needs to Sullivan (working with Victo I purchased a Pontiac Grand Prix back in 2004 from Sullivan. I have been bringing in my 2004 GP for any service needs to Sullivan (working with Victor Gomez) for years. It is the confidence I have not only in the service performed, but also in my service advisor Victor that keeps me a very happy customer. It is always a pleasure working with Victor and I can honestly say that I have never felt so comfortable in leaving my car for service, knowing that they will do exactly what needs to be done, nothing more (unless required), nothing less! Now that I have traded in the 2004 GP for a new Buick Regal, I'm looking forward to another 12+ years with Sullivan! Thanks Victor for always taking good care of my cars! More

Laser - Pinpoints Customer Service As an Owner of an older vehicle, we often find the need to address replacement of uncommon parts requiring seldom-used work practices. The Service Con As an Owner of an older vehicle, we often find the need to address replacement of uncommon parts requiring seldom-used work practices. The Service Consultant was able to manage the details and meet the needs of the customer. When the cost of a repair challenged economic principles, she found the best method to achieve satisfaction, the goal of a neighborhood Dealer. More

Great Service Team Cindy in the service department was great. After having worked with other dealers in the area, Cindy and the team at Sullivan were on point, regularly Cindy in the service department was great. After having worked with other dealers in the area, Cindy and the team at Sullivan were on point, regularly communicated, stood by their word, and made the service experience enjoyable. Great loaners and quality service team, that will keep me coming back to Sullivan! More

Geoff Sulkowski and Sullivan Buick/GMC are the BEST! I have been taking my 2006 Pontiac Grand Prix GXP for service at Sullivan Buick/GMC since I bought the car new over 11 years ago.My car now has 154,76 I have been taking my 2006 Pontiac Grand Prix GXP for service at Sullivan Buick/GMC since I bought the car new over 11 years ago.My car now has 154,768 miles but still runs like the day I drove it off the lot. I attribute my car's performance and durability to the quality care I have received through the years from Sullivan's ASE certified mechanics and trusted service advisors. My current service advisor,Geoff Sulkowski,has upheld the excellent customer service that I have come to expect. Just last week, I brought my car in for new front & rear brakes plus rotors. Geoff took the extra step and made sure a large portion of the repair was covered under Sullivan Lifetime Replacement. In addition, since the specialized brakes and rotors had to be ordered,Geoff arranged a Buick LaCrosse courtesy loaner car for me until the work was completed. I appreciated having the loaner since I need transportation everyday for my outside sales position. Thank You Geoff and Sullivan Buick/GMC for taking care of me. I am fortunate to have such a great service adviser like Geoff Sulkowski and an auto repair center like Sullivan Buick/GMC. You are both the BEST! Joe Herrick More

Attentive service on newly purchased used car Usually I dread having cars serviced. But I was extremely happy about the treatment received by Geoff in the Service Dept. I bought a used car, so th Usually I dread having cars serviced. But I was extremely happy about the treatment received by Geoff in the Service Dept. I bought a used car, so there were some minor cosmetic dings. Not only did he fix up the light that was out, but while I waited, he coordinated with his specialist on touch-ups so I could come in at a later date and get this additional service done. Then he went the extra mile and gave me my own touch-up kit just in case I needed it for future use! Outstanding! Thank you Geoff! More

Cindy Laser-phenomenal service advisor!! Above and beyond!! The Buick Sullivan dealership and specifically, Cindy Laser are committed to a very, very high level of customer service and deliver it!! Cindy helped The Buick Sullivan dealership and specifically, Cindy Laser are committed to a very, very high level of customer service and deliver it!! Cindy helped me with a repair on my Buick Enclave and a warranty coverage I did not know I had. She also secured a loaner car for me and made the entire experience completely seamless and exceeded my expectations. This does not happen often in the service industry, but all of my experiences at Sullivan have consistently been above and beyond!! Many, many thanks Cindy for an awesome job well done-you are a gem!! More

EXCELLENT SERVICE! Couple years ago I had purchased a used Buick from a dealership in Schaumburg. I had looked up Buick Dealerships close to my work that I could go to Couple years ago I had purchased a used Buick from a dealership in Schaumburg. I had looked up Buick Dealerships close to my work that I could go to in order to service my Buick that was more conveniently located. Bill Sullivan Buick GMC quickly earned a loyal customer due to the outstanding customer service provided by the service department. I also have recently purchased a used vehicle from Sullivan as well and everyone I have dealt with from several different departments have been so pleasant to deal with. Quality service all around! I will continue to highly recommend Bill Sullivan to all I know. More

Determined Service Advisor Cindy Laser was a determined, and persistent advisor in her attempt to help me get an answer on a rather uncommon problem with my radio. As my vehicl Cindy Laser was a determined, and persistent advisor in her attempt to help me get an answer on a rather uncommon problem with my radio. As my vehicle was a new 2017 model, she used all available resources at her disposal including contacting a GMC product trainer to try and come up with an explanation to the situation I was experiencing. More