Shelley Barr

CONFIDENT. RESPECTED. TAKEN CARE OF. I recently purchased a 2016 Toyota Avalon from this dealership and had a very positive experience from start to finish. RESPECTED. TAKEN CARE OF. I recently purchased a 2016 Toyota Avalon from this dealership and had a very positive experience from start to finish. It’s worth mentioning that I had been searching for a second vehicle for over a month and visited several local dealerships along the way. I also had my personal mechanic inspect multiple vehicles I was seriously considering. For me, those inspection results would ultimately determine both my purchase decision and any potential negotiation. That said, I worked with Shelly Barr as my salesperson, and she was wonderful throughout the entire process, she was professional, patient, knowledgeable and genuinely easy to work with too. Shelly and Finance Manager Mike Audino took the time to put together a financing package that worked for me and made the buying process far less stressful than I expected. One thing I especially appreciated was that they had no issue with me having the vehicle inspected by my own mechanic before moving forward. When a few minor issues were identified, they agreed to address the repairs and stood behind the vehicle. They even provided me with a loaner car while the work was being completed, which made the entire process incredibly convenient. This was my first time buying a used car and nearly a decade since I had stepped into a dealership, so I definitely felt some anxiety and a bit of overwhelm. However, I never felt pressured. Instead, I felt that they genuinely wanted me to be comfortable and confident in my purchase. They followed through on everything they promised and made good on the deal. I’m very happy with my Toyota Avalon and grateful for the professionalism and customer service I received. I would absolutely recommend this dealership to anyone looking for a fair and honest car-buying experience. One final thought: the salesperson really does make all the difference. If you’re shopping here, ask for Shelly. Beyond being knowledgeable and professional, she is genuinely kind, caring and sincere and that made all the difference throughout my experience. More

Report | Print

Shelley was great with showing us vehicles but also giving the space to look on your own. When we were ready she was quick with the paperwork. Mike was very helpful with the loan process and keeping it giving the space to look on your own. When we were ready she was quick with the paperwork. Mike was very helpful with the loan process and keeping it affordable! Recommend highly! More

Report | Print

Purchased a vehicle from them over memorial day weekend. Shelley is sales was amazing to work with. Shelly had everything ready to go for the test drive when I showed up. Shelley gave me the keys and let me Shelley is sales was amazing to work with. Shelly had everything ready to go for the test drive when I showed up. Shelley gave me the keys and let me take my time looking around the truck. Shelley answered all my questions that I had on it. Shelly was awesome to work with during the process. Nicolette In financing was also awesome to work with. Nicolette Took the time to go over all the paperwork with me and made it super easy. All my questions she had the answer right away. More

Report | Print

Thank you Shelley Barr for taking the time to show me all the bells and whistles on my Envision the bells and whistles on my Envision More

Report | Print

very friendly sales person and finance dept. good trade in value Shelley from dept was very helpful good trade in value Shelley from dept was very helpful More

Report | Print

shelley barr immediately assisted us and treated us with awesome respect and i highly recommend her for a new or used vehicle . 20?out of 10! awesome respect and i highly recommend her for a new or used vehicle . 20?out of 10! More

Report | Print

Shelley Barr at Arlington Heights Buick Gmc was friendly, professional, and helpful throughout the buying process. Made everything easy and straightforward. professional, and helpful throughout the buying process. Made everything easy and straightforward. More

Report | Print

Shelley is an outstanding salesperson. She made my transition from my old vehicle that I have grown very attached to into my new one very easy with her kindness and patience with me. Her k She made my transition from my old vehicle that I have grown very attached to into my new one very easy with her kindness and patience with me. Her knowledge of my new car was phenomenal. I came in looking for a very specific model and make, and I was not certain that it would be at the dealership. Turns out one was delivered first thing that morning, and Shelley knew exactly where it was. She and a colleague went and pulled it out to make sure I was able to drive it. I am so happy that she took care of me because I got my car that I truly wanted. Mike in finance was excellent having all of my paperwork ready so when I came in for my appointment, I was able to take care of all of my papers quickly and start my new journey with my new vehicle. Robert was also very kind. Anytime I need a new car or I know of someone who is looking for one Shelley is going to be my first recommendation with her kindness and knowledge I was very pleased, and this was a very pleasant experience for me. More

Report | Print

I’m realy happy whit shelley and mike is realy good people and profesionals thanks for all dthe help and for the car people and profesionals thanks for all dthe help and for the car More

Report | Print

I just purchased my very first car! Shelly Barr was my sales representative and a delight to work with. She was kind, energetic, and incredibly helpful throughout the entire process. Wh Shelly Barr was my sales representative and a delight to work with. She was kind, energetic, and incredibly helpful throughout the entire process. What stood out most was how personable she was, along with her empathetic nature. She took the time to make me feel comfortable, and it was clear she genuinely cared about helping me find the best deal possible. I also really appreciated seeing strong female representation in the car business, it made the experience feel far less intimidating and much more welcoming as a female myself. Nicolette in financing was also impressive. She was very kind and went above and beyond to secure us a great rate, even staying on top of everything when our bank had already closed for the evening. Her dedication and extra effort did not go unnoticed and made a big difference in our overall experience. More

Report | Print