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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.9
1,041 Reviews
Call Service Center (847) 754-4952

1,041 Reviews of Arlington Heights Buick GMC - Service Center

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May 27, 2024

Dean is the best. This trip was fairly routine but he recognized me when I arrived and even with others at his desk let me know just to. leave the keys and he would ge More

by mgmarini74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Report | Print
May 22, 2024

Park Assist retrofit was installed quickly. Too bad I had to wait almost 20 months for it to be available for our Envision. More

by noName
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
Report | Print
May 21, 2024

I really appreciated the prompt and friendly. Also, the waiting area is very comfortable and I enjoyed the tea and cookies. More

by Judystoessel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Report | Print
May 19, 2024

Pleasant employees in a comfortable setting! Very pleased with my experience at Buick GMAC on Dundee Road. More

by caymusman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Report | Print
May 22, 2024 -

Arlington Heights Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Buick GMC Team

May 10, 2024

I have been purchasing automobiles from this dealership, and its previous owners, for over 35 years. I keep going back for the Buick quality, but more importantly, the excellent service they provide. More

by MDolsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
Report | Print
May 08, 2024

Everything went as scheduled, was taken care of right away and did not have any issues at all. More

by christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 27, 2024

Dean was friendly and informative. He took the time to answer all my questions and explain different options. More

by Colleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Report | Print
Apr 29, 2024 -

Arlington Heights Buick GMC responded

Colleen, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience working with Dean here at Arlington Heights Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Arlington Heights Buick GMC Team

April 19, 2024

Service department was punctual and super helpful in making sure my car was fully operational before I left. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Report | Print
Apr 22, 2024 -

Arlington Heights Buick GMC responded

Bobby, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Arlington Heights Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Arlington Heights Buick GMC Team

April 18, 2024

Everyone one from the front desk to service technician are veey friendly and focused on helping out best they can. I appreciate Chris my service technician for outstanding customer service. More

by limoangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

April 16, 2024

Had a noise. that seemed to be the brakes. I just wanted checked out so no damage was happening. Made the appointment for the next morning. After arriving Dean s More

by BVOHL
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
Report | Print
Apr 18, 2024 -

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

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