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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.9
1,041 Reviews

1,041 Reviews of Arlington Heights Buick GMC - Service Center

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December 27, 2023

Arlington Heights Buick GMC continues to meet all my expectations. Recently, they investigated and solved an elusive set of warning messages with my 2019 Terrain Denali. More

by Rick RKIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Dec 28, 2023 -

Arlington Heights Buick GMC responded

Rick, we are so glad we could take care of all of your needs at Arlington Heights Buick GMC. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Arlington Heights Buick GMC Team

December 26, 2023

Great service and friendly staff. Short wait despite it was an emergency visit to fix a tire. More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Dec 28, 2023 -

Arlington Heights Buick GMC responded

Cathy, thank you for your kind words about the service team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, The Arlington Heights Buick GMC Team

December 26, 2023

Everyone is always incredibly friendly and knowledgeable. Willingness to work with anyone’s schedule and explain all work performed. More

by sampsonite30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Dec 27, 2023 -

Arlington Heights Buick GMC responded

We appreciate your review and are glad to hear that our service team was able to assist you with all of your automotive needs. Please let us know if there is anything else that we can assist you with. Sincerely, The Arlington Heights Buick GMC Team

December 23, 2023

It is always a pleasure to bring my car to Arlington Heights Buick for service. Chris was my service rep and was very kind and patient as always. He answered my questions and made everything so easy. Ev More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the woman at the service payment area was great
Dec 26, 2023 -

Arlington Heights Buick GMC responded

Patricia, thank you for the awesome feedback! Chris is an excellent service rep and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Arlington Heights Buick GMC Team

December 22, 2023

The service department staff has always been very helpful & professional . I needed to get my headlights replaced and an oil leak checked out. They got the repairs completed and got me out as quickly as pos More

by LHadz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Arlington Heights Buick GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

December 20, 2023

Went in for my 2nd oil change since I bought the car, also at the same dealership. Had Chris as my service advisor, again, so I know it'll be a good experience. While checking in, he patiently answered a More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Arlington Heights Buick GMC responded

Ken, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Buick GMC Team

December 20, 2023

My family and I have purchased/leased six cars from Arlington Heights (formerly Sullivan) Buick GMC over the past several years. They continue to deliver excellent service. More

by Rick RKIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Dec 22, 2023 -

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Rick. Sincerely, The Arlington Heights Buick GMC Team

December 19, 2023

This service department is the best. Dean and Mike really take care of their customers. I highly recommend them. More

by Jimdcn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
Dec 20, 2023 -

Arlington Heights Buick GMC responded

Thank you for this amazing review and shout-outs for both Dean and Mike! We really appreciate your business, Jim. Sincerely, The Arlington Heights Buick GMC Team

December 19, 2023

Had my oil changed on my truck. It was completed timely and service was superb! I would definitely take my vehicle back for service in the future. More

by karrie1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
Dec 20, 2023 -

Arlington Heights Buick GMC responded

Thank you for the kind words, Karrie. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

December 16, 2023

Just got an oil change and tire rotation, service was outstanding we went and had breakfast and it was done. More

by Docwing621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Dec 18, 2023 -

Arlington Heights Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Buick GMC Team

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