Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
5,511 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,511 reviews
April 30, 2024
This dealership is incredibly accommodating to circumstance. Not time wasting, and it’s obvious that they work together to accomplish their goal — a solid selling experience. circumstance. Not time wasting, and it’s obvious that they work together to accomplish their goal — a solid selling experience. More
by Luc.legrand19
April 30, 2024
This is our third purchase from AHF. Sales staff was excellent. We checked out and test drove vehicles before choosing another Explorer for our purchase. Computer/apps were creating seve Sales staff was excellent. We checked out and test drove vehicles before choosing another Explorer for our purchase. Computer/apps were creating several problems during the process, but the staff got together and worked out the problems. Have worked with Teddy in Financial Services before and he again was excellent in helping to set up our extended warranty and maintenance packages. Add to this a great Service Dept which has kept our vehicles running in top form and we will continue to be loyal customers of this AHF. More
by UssfRef
April 30, 2024
Steve was very helpful and specific in his actions, he provided all the information. I recommend it 100% provided all the information. I recommend it 100% More
by PIOTR SAWCZUK
April 30, 2024
Working with Ron and the team at Arlington Heights Ford was truly exceptional. Ron's genuine warmth and lack of pressure made the entire process enjoyable and stress-free. His commitment to understanding o was truly exceptional. Ron's genuine warmth and lack of pressure made the entire process enjoyable and stress-free. His commitment to understanding our needs and finding the perfect car for us set a new standard for dealership experiences. It was refreshing to encounter such a customer-centric approach, raising the bar for excellence in the car buying process! More
by Jennifer Cheang
Employees Worked With
Other Employees :
Joe Baez, Israel Gonzalez, Joseph Genna, Ronald Skalski
April 29, 2024
This was a great experience, my parents and i were able to get all our questions answered and everything went smoothly. Our salesman Sam was very helpful and outgoing which made the experience enjoyable. H to get all our questions answered and everything went smoothly. Our salesman Sam was very helpful and outgoing which made the experience enjoyable. He was very thorough with explaining everything and it was easy to interpret. More
by kalinkelley12
April 29, 2024
Great experience as always dealing with Elliott and Arlington Heights Ford. Makes our buying experience easy and painless. Arlington Heights Ford. Makes our buying experience easy and painless. More
by srosendahl
Employees Worked With
April 29, 2024
Incredibly helpful and accommodating in finding our vehicle! Answered all of our questions promptly and allowed us the space to make our decision. vehicle! Answered all of our questions promptly and allowed us the space to make our decision. More
by benpcohen
April 28, 2024
Would like better communication to customer and when told work is completed let that be true and not have to come back multiple times. Thanks work is completed let that be true and not have to come back multiple times. Thanks More
by Da belch
Employees Worked With
April 28, 2024
We have bought our last four cars from AH Ford and continue to go back due to the helpful service! Jesus Sanchez is absolutely amazing! He is patient while you look for a car and never pushes a car on continue to go back due to the helpful service! Jesus Sanchez is absolutely amazing! He is patient while you look for a car and never pushes a car on you! More
by JS
April 28, 2024
Best thing about the dealership was our salesman Jesus he was nice and not pushy. was nice and not pushy. More
by Machelle
