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Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. This year we were awarded with Ford's highest honor for Customer Satisfaction, The Presidents Award for the 31st consecutive year in a row.
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
Recently we launched Chicagoland's only 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 870 reviews
Helpful April 13, 2021
"Great Customer service,.... Greeted promptly. took our..."
- KenGreat Customer service,.... Greeted promptly. took our information for a recall we received explained what was going to be done. Followed up with a phone call to let us know when our car was ready for pick up. Made sure that they had more than 1 way to contact us. Definitely would recommend AH ford
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April 13, 2021
"The service department is the best. They always seem to..."
- rmsmikeThe service department is the best. They always seem to be able to provide a very accurate estimate of the time it will take to finish the service. They have the parts on hand. They make sure the vehicle is done right and clean when leaving the service department.
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April 13, 2021
"Took my Ford Ranger for some issues observed. Jerry Hood..."
- tomasz.krozelTook my Ford Ranger for some issues observed. Jerry Hood from service tended to my truck and was extremely thorough and knowledgeable. He was very genuine and definitely made it a priority to fix any issues. Thank you.
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April 13, 2021
"Excellent customer service! Jesus Sanchez was friendly..."
- VianeyExcellent customer service! Jesus Sanchez was friendly and listened to what I wanted. Fast process and excellent financing options. I have purchased a couple of cars at this dealer and would not go anywhere else.
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April 13, 2021
"Sam has always been eager to help. After purchasing my..."
- Pugs3254Sam has always been eager to help. After purchasing my car, he helped set up the use of a loaner car when I brought the car back to have a few items taken care of and Sam walked me through the whole ordeal, even arranged a loaner car!
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April 13, 2021
"Manny was great, great communication and very fair deal...."
- jack513leeManny was great, great communication and very fair deal. Willing to work with me to make the deal work. Highly recommended this dealership as well as Manny.
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April 12, 2021
"Check in was very quick and decisive. Also informed me of..."
- slieberCheck in was very quick and decisive. Also informed me of rear door lock repair and estimated cost. Called back within 2 hours of firm cost. David kept me informed of repair status. Very friendly
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April 10, 2021
"Mike is always friendly and welcoming. He always answers..."
- dap75rnMike is always friendly and welcoming. He always answers my questions with a very professional attitude. He gets the job done right the first time. He treats you like family.
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