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Arlington Heights Ford
Arlington Heights, IL
5,713 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 35nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past eight consecutive years being awarding for 2019-2026!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,713 reviews
October 03, 2026
Buying a new car wasn’t on my bingo card when I left the house this morning. Normally, it should be an exciting experience but unfortunately it wasn’t quite so in my particular case for reasons completely a house this morning. Normally, it should be an exciting experience but unfortunately it wasn’t quite so in my particular case for reasons completely attributable to myself. My service advisor Joe and salesman Elliot both made the whole experience go as well and easy as it could under the circumstances. I met Jose, the GM and the Finance Manager too and they were all courteous. More
by OB
Employees Worked With
Other Employees :
Joe Aleman - Service - 5 stars
September 30, 2026
Easy to schedule appointment; service estimate was accurate; work completed as anticipated; good communication to me. accurate; work completed as anticipated; good communication to me. More
by cathy.kelley2
Employees Worked With
September 30, 2026
Excellent no hassle customer service. I recommend Jazmine and Brandon for a fast, great experience! I recommend Jazmine and Brandon for a fast, great experience! More
by Fnixongregory
September 30, 2026
Jeremy Rosa Jr and Marco Salbana were absolutely brilliant. In terms of not pushy, accommodating, considerate, and careful. All with MINIMUM time. All the while with zero mistakes, with clarity, cla brilliant. In terms of not pushy, accommodating, considerate, and careful. All with MINIMUM time. All the while with zero mistakes, with clarity, clarification, and forthcoming. Could not ask for more in a dealership or people More
by michael.haran13
September 30, 2026
Fair, responsive and friendly and would definitely recommend a visit next time your around great experience recommend a visit next time your around great experience More
by finn1011
Employees Worked With
September 29, 2026
Thanks Elliot Reichel for a great car buying experience! ! No gimmicks or games, just great service. ! No gimmicks or games, just great service. More
by anthony.akgulian
Employees Worked With
September 25, 2026
Mike Waddle and the team at Arlington Heights Ford have continue to provide professional and transparent service for my Fords for over a decade. A straight forward and worry free experience for every servi continue to provide professional and transparent service for my Fords for over a decade. A straight forward and worry free experience for every service I've gone in for. More
by Cody Hamelberg
Employees Worked With
September 24, 2026
Jasmine was fast and efficient. She really truly to help me and I’m happy with my purchase. She really truly to help me and I’m happy with my purchase. More
by Sirakud911
Employees Worked With
September 23, 2026
Always on top of getting things done. Would recommend if you need service on your Ford. Would recommend if you need service on your Ford. More
by norquist7
Employees Worked With
September 19, 2026
Super friendly and 100% about the customer service. Highly recommend when buying a vehicle. Witnessed same great customer service whether buying new or used. Highly recommend when buying a vehicle. Witnessed same great customer service whether buying new or used. More
by Paulsen.tracy
Employees Worked With
