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Arlington Nissan

Arlington Heights, IL

Overview
Employees
Reviews
Vehicles
4.3
1,279 Reviews
At Bob Rohrman Arlington Nissan, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Bob Rohrman Arlington Nissan is part of the Bob Rohrman Auto Group, one of the largest family owned auto groups in the United Sates. Shortly after Mr. Rohrman finished his term with the U.S. Army's tank division at Fort Lewis in Washington state, he opened a used car lot on the Sagamore Parkway in Lafayette, IN. This was the start of the Bob Rohrman Auto Group that has grown to over 30 franchise new car dealerships in Illinois, Indiana and Wisconsin. How did the Bob Rohrman Auto Group get so big? Two simple things: the best products and the best people. We've built a solid reputation for our ethical business practices and being great members of our community.
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1100 W Dundee Rd

Arlington Heights, IL

60004

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Showing 1,279 reviews

October 06, 2022

Service for recall should be on Saturday too. Mechanic Brain did his job very good. More

by Punem
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Sereyka
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Oct 06, 2022 -

Arlington Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 04, 2022

Excellent service. Benson was an exceptional service rep. Extremely helpful and all promises exceeded expectations. More

by WMWKST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benson Bansil
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Oct 05, 2022 -

Arlington Nissan responded

Thank you for taking the time to share your thoughts on working with Benson and our team. We're glad to hear we delivered such a great experience!

September 25, 2022

Timely and accurate service. Offered service alternatives that ultimately lowered the cost while still fixing the issue. More

by SCTT897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benson Bansil
Report | Print
Sep 25, 2022 -

Arlington Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Benson met your expectations. Thank you again for choosing Arlington Nissan, we look forward to having you as a valued customer for many years to come!

September 23, 2022

The service advisor provide useful information and provide excellent costumer service. I will recommend Nissan service department. More

by Den
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yani M Yee
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Sep 25, 2022 -

Arlington Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Yani met your expectations. Thank you again for choosing Arlington Nissan, we look forward to having you as one of our valued customers for many more years to come!

September 22, 2022

Here once a A month. Services are always fine. No complaints, except you need to improve your coffee and provide free snacks like other dealers. More

by pascalis_shiakallis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiah McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Sereyka
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Sep 25, 2022 -

Arlington Nissan responded

Pascalis, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

September 22, 2022

I would like to Thank You Kiah McGee, he ensured that I was satisfied with service of my car with the issues that I was running into More

by Nazni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiah McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2022 -

Arlington Nissan responded

Thank you so much for your kind words for Kiah, and for taking the time to leave us this wonderful feedback!

September 20, 2022

Great experience in a tough market. Dealer addressed personal needs and made the buying experience very pleasant More

by TWEBERHARDT66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Batiz, Mitch Horwitz
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Sep 21, 2022 -

Arlington Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Nissan.

September 20, 2022

You guys are great but Nissan need to have the parts to fix it soon. More

by GISEL_CHICAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiah McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benson Bansil, Yani M Yee
Report | Print
Sep 21, 2022 -

Arlington Nissan responded

Gisel, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Nissan, we look forward to having you as a valued customer for many years to come!

September 18, 2022

This dealership is excellent. The service department is awesome. I like their expertise and their customer service. Kiah helped me and he was thorough, kind and very professiona More

by stolpedebra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiah McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2022 -

Arlington Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 17, 2022

4 & 1/2 HOURS to wait for them to install 4 new Michelin CrossClimate Tires and an Alignment. When I arrived at 10am. I confirmed my price was approximately $1,250.00 then when the car was done at 2:30pm. t More

by IronRick
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Librizzi, Benson Bansil
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Sep 22, 2022 -

Arlington Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Nov 05, 2022 -

IronRick responded

My name is Rick Williams and I bought a 2018 Dodge Challenger on 09/02/2022 from your dealership. I believe your dealer is the type of dealer that would SUE ME if you could get away with it. I will stop telling The TRUTH as I see it and go away when you Refund to me my $2,170.00 that I feel Arlington Nissan STOLE FROM ME. Of course I believe it will be denied by Arlington Nissan. However there are reports at the BBB of you all doing the same thing to others as they too have been filed about the same iPad Deception Scam Reports that I went through. So, are you going to refund my $2,170.00 which was hidden on the small iPad for the LoJack as well as the Paint & Fabric Warranty that this 63 year old Disabled man told you he didn’t want? It took 5 weeks for me to get the $4,000.00 refund for a Windshield Warranty for $499.00 ( What idiot would pay $499.00 for a 3 year warranty to replace a windshield that you can get done at your home for $385.00 from Safelite anytime?) and their extended warranty was $3,501.00 for a 3 yr. Plan with a $100.00 Deductible. I went to another Dodge dealer and paid $3,700.00 for a 5 year / 100 K Miles warranty without a deductible. I will never trust a positive review of a dealer again as when they had my phone to take a picture of me & the manager “SOMEONE” entered a Glowing Review of the dealer under my name on Google Reviews and then a glowing reply from them… So, to be perfectly clear. These are my opinions only as I recall that day that I was ripped off. This may or may not happen to you. I feel that they figured that they could Rip Off a 63 Year Old Disabled Man.

Nov 10, 2022 -

IronRick responded

So, on Sun. Nov. 6th. You wrote ((( We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. ))) Yet here I am 4 days later and now this is my 2nd. Reply to you and you have NOT REPLIED AT ALL. With that being the case it appears you do not care to get to the BOTTOM OF IT !!! AGAIN, this is my 2nd. Reply to you. How many times must I reply before you answer?

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