Arlington Nissan

I was asked twice to pay part/labor under warranty, and for my oil change that is complementary for 2 years.They were also supposed to check the coolant that was at least 1” under the low mark and did not for my oil change that is complementary for 2 years.They were also supposed to check the coolant that was at least 1” under the low mark and did not got checked or refilled the last time I changed my oil even after I addressed my concern. I left my SUV at 1 p.m( told everyone that I have time constraints and I work at 5p.m)Car was supposed to be serviced by 3 p.m and my shuttle van was supposed to pick me up at 3:30 p.m at the latest. Than I waited outside for the shuttle van to pick me up 3 extra hours and skipped my lunch. I called them at least 3 times to ask about the status of the shuttle.I was given 2 or 3 ridiculous excuses like he is maybe waiting for the train to pass, than he is almost there, and then that he is far away picking up other clients. I am 4 miles away and I could of called an Uber to take me there in 10 minutes. Total mess in communication with the shuttle driver and me. I ended up being late for work for one and a half hours, lost at least 40$ pay and my training class that I was supposed to train, got canceled for the next day. The van finally showed up at 6 p.m and I asked him to drop me at my work place. Than I told the service department that I will pick up the car the next day. They promised they will call me before 10 a.m and sand me another shuttle to bring me to the dealership before they get busy with clients , but yet again nobody called me by 10:30 so I asked a friend to drive me there. When they saw me there they got a little spooked gave me the keys and the invoice and repeated couple of times( no need to see cashier or service desk) just so I don’t go ask for a manager and report what a horrible experience I had. But there is more. When I opened the hood I noticed the coolant was at the same level as before. I asked just to please let me know what brand it is so I can buy it and top it off my self. The service clerk was kind enough to refill it for me and acknowledged that they probably missed that last time the car was in for service since it needs 1 cup of coolant every year and that he had to add 2 cups. He also apologized that they forgot the previous day due to being busy. I have been hearing rattling sounds from my injectors and engine vibrations and noises in general since last year. I hope it’s not related due to the coolant being too low for 2 years. I think I will take my SUV to be checked out in some Nissan dealership near me. I am not that guy that would stir trouble for your employees and complain for no reason or ask for refunds or handouts, but you really need to pay attention to the concerns, treatment and communication with your customers and within your organization. If this happens for minor simple service I wonder what would happen when I have some bigger repairs or issues with my vehicle. More

Worst used car buying experience ever! After giving them 3k deposit getting into a 5 year loan for $311 a month and then driving the car home noticed that the low coolant light came on. The manager then say 3k deposit getting into a 5 year loan for $311 a month and then driving the car home noticed that the low coolant light came on. The manager then says “ what do you expect for a 2011. What a pile of amazingness. Well, I filled out the form on the states attorney general site, so hopefully someone will fix this More

The folks at Arlington Nissan showed me great customer service throughout my entire car buying experience! They made sure that all of my questions were answered and everything was taken care of both befor service throughout my entire car buying experience! They made sure that all of my questions were answered and everything was taken care of both before and after leaving the dealership. Highly recommend! More

awful experience! waited 2 1/2 hrs w/out anyone talking to me. assumed they were working on my car. Plse call and will explain. to me. assumed they were working on my car. Plse call and will explain. More

Excellent service! They really treated me like a human being instead of just another sale! Would recommend to anybody interested in buying a Nissan vehicle! being instead of just another sale! Would recommend to anybody interested in buying a Nissan vehicle! More

Amazing dealership! I walked into the dealer knowing what I was looking for and Norman Addison did his best to make sure I left in the vehicle I went to go see. The staff is very friendly and they really do I was looking for and Norman Addison did his best to make sure I left in the vehicle I went to go see. The staff is very friendly and they really do work with you to get you in the vehicle you wish. The financing department is very transparent with you and makes sure you’re satisfied with your spendings. More

I got the word experience i try to cancel my service and they didn't let me do it they say they couldn't cancel they didn't let me do it they say they couldn't cancel More

It was a pleasure to work with Angel Arce and the service manager. Everything was done as stated to me. They also are dealing with an open ticket with Nissan USA about moisture in the headlamp. manager. Everything was done as stated to me. They also are dealing with an open ticket with Nissan USA about moisture in the headlamp. More

Craig was really nice when I first brought the car in for service. He reassured me that the battery was going to be replaced with no problem. He also told me that there was a safety recall and there was goin service. He reassured me that the battery was going to be replaced with no problem. He also told me that there was a safety recall and there was going to be no charge. Craig was helpful in updating me on the time it was taking to do the update on the safety recall. I was informed of other repairs that needed to be done which I sort of expected. Arlington Nissan has a very comfortable waiting room also. More

Traded in my old Sentra and got a new Altima here. They have a huge inventory of both new and used Nissan cars. People here are friendly and helpful. Their servicing department is also efficient and appoi have a huge inventory of both new and used Nissan cars. People here are friendly and helpful. Their servicing department is also efficient and appointments are easy to schedule through both call and their website. More