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Arlington Nissan - Service Center

Arlington Heights, IL

4.5
745 Reviews

745 Reviews of Arlington Nissan - Service Center

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October 28, 2022

Mr. Benson Bansil was very welcoming and helpful right from the start. Also friendly, affable and proactive. He provided the help we were seeking for without any hesitation or holding back. We received a More

by Adela y Federico
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Benson Bansil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Arlington Nissan responded

Thanks for sharing about your experience with Arlington Nissan. We appreciate your business and hope to see you again soon!

October 24, 2022

Great staff really working hard to keep you informed and minimize cost. Very happy with the entire service center and drive a good distance to have my car serviced her. Personnel are very friendly and a gre More

by lwaks50
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kiah McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Sereyka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Arlington Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 22, 2022

I’ve brought my car in for service four times since it was purchased three months ago. Now it needs to be there for at least one month and the dealer does not give a loaner or even have any possibility of More

by JAY90
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Armand Wothe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Arlington Nissan responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 22, 2022

Pushing too much parts expense and tires Did not reset my tire warning on the car More

by IPRINTZ
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Benson Bansil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Arlington Nissan responded

Thank you for this feedback. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 19, 2022

They all go above and beyond. A great team that is very professional. Thank you. More

by MIKIET13
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Librizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benson Bansil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiah McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Arlington Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Nissan.

October 19, 2022

Everyone was kind and courteous. They were great about keeping in touch and communicating everything with me. More

by Jessica.sefton
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Benson Bansil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Weisbond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Arlington Nissan responded

Thanks for sharing about your experience with Arlington Nissan. We appreciate your business, Jessica, and hope to see you again soon!

October 19, 2022

Quick synopsis. • Replaced a part not asked for that was very expensive. Did not fix issue and would not refund or discount • Created a new issue I did not have b More

by jgrade
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Michael Librizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Benson Bansil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Sereyka
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2022 -

Arlington Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 19, 2022

They didn’t deliver on all promises. Trying to contact them or getting a call back was like pulling teeth. At this point will get issue resolved elsewhere even though they should have ta More

by JRCHI07
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Sales staff, could say name later.
Oct 23, 2022 -

Arlington Nissan responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 14, 2022

Performed what was needed expeditiously and correctly. Comfortable waiting room. Will keep bringing my car here. More

by Marvheaven512
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Weisbond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2022 -

Arlington Nissan responded

Thank you for taking the time to share your thoughts on working with Brian and our team. We're glad to hear we delivered such a great experience!

October 11, 2022

Brian, my service adviser, was very thorough with his explanation of maintenance required for my vehicle, which is very important to me to keep my vehicle in top running condition. I am very happy with More

by Forst3
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Weisbond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Arlington Nissan responded

Thanks for sharing your thoughts about your experience with Arlington Nissan. We appreciate your business and hope to see you again soon!

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