Arlington Toyota

Juliana was fairly new at the dealership and was great to work with she was professional, patient, and listened to my needs. She was there to help and answer any questions. She wasn’t aggressive and allowe work with she was professional, patient, and listened to my needs. She was there to help and answer any questions. She wasn’t aggressive and allowed time to make a decision before starting the sale process. More

Disappointed. Initially, I had a great experience with the service department, but by the end of my visit, things had changed. I came in for an oil change and to g Initially, I had a great experience with the service department, but by the end of my visit, things had changed. I came in for an oil change and to get 2 of my hub caps that I preordered over the phone a week before replaced. I preordered them and paid for them early to have a quicker visit. I also wanted my serviceman to be aware of needing to have this work done in addition to the oil change. The parts department seemed not to understand my desire to want the service department to be aware of the purchase. I simply wanted this so that I could have a smooth visit. On the day of my visit, after 2.5 hrs, I checked with my serviceman who stated that they could not find the hubcaps that I preordered and paid for and that they needed to check the cameras to see who internally "took" them. After an hour of going on a wild goose chase to find the hubcaps and to see if I could talk to management to get this resolved, the serviceman realized that the hubcaps were on my car the entire time, and that they indeed did not lose them. Just a terrible miscommunication all around from all departments. This was my first visit and I doubt I'll be going back. I hope to get a feedback request form or that someone will reach out. I stayed an extra hr and a half for nothing and was told concerning information. Very sad. More

Horrible customer experience in all departments. They will screw you over and love taking your money. They will screw you over and love taking your money. More

I was in and out under an hour. Quick and friendly service, with live updates Quick and friendly service, with live updates More

Richard work my case very good and the vehicle os in good condition. Thanks for the experience condition. Thanks for the experience More

Great service department. Shawn was great to work with. Keep up the great service work!!! Shawn was great to work with. Keep up the great service work!!! More

Do not go to this location. They use bait-and-switch tactics and gave me bad vibes throughout the process. The dealership sent different loan percentages and prices to the lende They use bait-and-switch tactics and gave me bad vibes throughout the process. The dealership sent different loan percentages and prices to the lender without my authorization, which feels dishonest and fraudulent. Customers deserve honesty and transparency, not manipulation. More

Did an amazing job handling our 2024 Highlander. service. Thank you for servicing our vehicle…. service. Thank you for servicing our vehicle…. More

Derrin drago the advisor was amazing. All the all the employees were great at Arlington Toyota. All the all the employees were great at Arlington Toyota. More

They where rude and communication after purchasing my vehicle there was no help or anything. This is the worst place I’ve ever dealt with. vehicle there was no help or anything. This is the worst place I’ve ever dealt with. More