Arlington Toyota

Con la asesoría de Alejandro Prieto logré pasar de una tasa de interés de mi antiguo auto de aproximadamente 29% a una súper tasa de 8.9%, con cuotas muy cómodas y un Camry Híbrido cero millas. Arlington tasa de interés de mi antiguo auto de aproximadamente 29% a una súper tasa de 8.9%, con cuotas muy cómodas y un Camry Híbrido cero millas. Arlington Toyota brindando asesorías en español y a la medida de mi bolsillo! More

*MILITARY DO NOT BUT HERE* I am active duty military member who has purchased vehicles in multiple states and countries around the world, this was by far the WORST car-buying experience I have ever had. member who has purchased vehicles in multiple states and countries around the world, this was by far the WORST car-buying experience I have ever had. My experience at Arlington Toyota was extremely frustrating, primarily due to the sales representative, Cassandra Haskins. She appeared unfamiliar with the car-buying process, was unable to answer even basic questions without repeatedly going back to her manager, and when asked to explain company policies that were unclear or confusing, her response was simply, “it is what it is,” which added to the frustration and lack of confidence in the process, the sales team, and the company. More concerning, there was little to no effort to understand my needs or preferences as a customer. The interaction felt transactional rather than customer-focused, and at times unprofessional. The process also seemed heavily geared toward dealership financing, with little regard for customers who already have their own financing or payment options secured. There were miscellaneous "fees" stacked in the out door price, that once it was broken down had to be removed, due to being illegal to charge the vistomer in the first place. In addition, they wanted a $500 "good faith" deposit to not show/sell the car to someone else even though i was literally making the check out to the dealership. Her exact words were "since you didn't finance through us, we can sell the car until the bank releases the funds." So many key steps in the purchasing process felt disorganized or skipped altogether. You should never leave a car dealership feeling like you were sold a lemon or taken advantage of, but that is exactly how I left. What should have been an exciting moment turned into second-guessing the purchase altogether like, “yes, I bought a new car, but why did I buy it from here?” It was an absolute letdown. To their credit, the general manager did step in quite a few times to acknowledge the situation, and offer corrective measures, which I appreciated. However, that does not outweigh the poor experience with the sales process. If I had to do it again, I would absolutely NOT return to Arlington Toyota for any reason, and I would NOT recommend working with this sales representative or this company. **DO NOT BUY ANYTHING FROM ARLINGTON TOYOTA** More

Horrible experience got truck with 10k miles on it missing a speaker and they basically told me they couldn't get me another one were very rude about it and not helpful at all especially Mathew sethi missing a speaker and they basically told me they couldn't get me another one were very rude about it and not helpful at all especially Mathew sethi from sales More

Cassandra was awesome and helped me out to find my wife a new van. Quickest process I’ve had at any dealership. new van. Quickest process I’ve had at any dealership. More

Watch out for the games. After agreeing on a price at the dealership, knowing I had my own financing. when I went to get the check from the bank, there was a small issue with After agreeing on a price at the dealership, knowing I had my own financing. when I went to get the check from the bank, there was a small issue with the paperwork and after calling them to fix it, the sales manager said they would no longer honor the agreed price. So if you are going to do your own financing, make sure you have the check with you when you show up the first time. That was the worst car buying experience I have ever had. More

Juliana at Arlington Toyota was great! ! She patiently showed us a few vehicles and was very friendly and personable. We made a deal within an hour. She deserves five stars. The rest of the ! She patiently showed us a few vehicles and was very friendly and personable. We made a deal within an hour. She deserves five stars. The rest of the process was so painful… so many hours sitting around waiting and waiting was ridiculous. There is no reason to keep a customer waiting for over 3 hours to finalize paperwork. The dealership was not busy and we were not haggling, no excuses. More

Excellent service, very professional, friendly environment, the associates Kassandra was so helpful and doing a great job environment, the associates Kassandra was so helpful and doing a great job More

John c and a dealership were telling me they were changing my oil.When I was bringing it in, turns out, they were doing it every other time without telling me.But letting me think that they changed t changing my oil.When I was bringing it in, turns out, they were doing it every other time without telling me.But letting me think that they changed the oil every five thousand miles More

The lady who help d me was the best ever ! !!!! She made it painless and I would go back again !!!! She made it painless and I would go back again More

Rafael was great! 2nd time buying from Arlington and there will be more. Thank you!!! 2nd time buying from Arlington and there will be more. Thank you!!! More