I usually don't post reviews but I've had such a negative experience with this dealership so figured it was worth a review.
I was looking for a 2019 RAV4 and ended up Arlington Toyota since their website posted a deal for certified cars stating they were giving the 2 year free maintenance as the deal. Went there on Oct 3/2020, and the sales person was Michael Bejda and he kept selling the 2 year maintenance offer. Found a car I liked and test drove it, and noticed the steering wheel was squeaking. Michael told it would be taken to the service dept and it would be fixed right away. So then sat down to sign the paperwork, and the manager (Chung Kang) tells us the maintenance deal is only if I purchase the extended warranty and it's not his problem that Toyota advertises it differently on the website. So I think, fine whatever. Sign the papers and I trade in my 2016 Corolla, and as Michael was dropping the car off, he tells me the service dept was not able to fix the squeaking noise and that I would have to bring the car in again. So I bring the car back, and they spend 45 min and tell me they couldn't replicate the problem and I would have to leave the car at the dealership overnight. I'm a physician so I need a vehicle for work and I live nowhere close to Arlington. So the following week I speak to Chung (the manager) and bring my car back again, and they finally fix it.
Now all this while, I'm waiting for the title for the car and Toyota keeps making excuses. They gave me a 30 day drive away temporary license but I need to get my car registered/ licensed in Wisconsin. So on Oct 26 I get a call from the title person, Lisa Reed telling they only realized recently that the car is titled in New Jersey and they only applied for the Illinois title on Oct 23. So this dealership basically sold me a car on Oct 3 that was not even titled in Illinois, and only filed for an Illinois title on Oct 23. And they tell me it will take another 1.5-2 weeks for the title to reach the dealership, and my drive away temp license expires in 5 days. So Lisa tells me to go to the Illinois DMV to ask for an extension. I wait 45 min outside in the cold at the DMV and they talk to their supervisor/manager and tell me they can't give me an extension on a drive away. They tell me to report this issue to the Secretary of State Police since it's very unfair what Toyota has done (which I will be doing). So now I have 4 days remaining on my temp license, Toyota doesn't have a solution and I've spend far too much time on this situation.
Never have I had such a negative experience with a dealership. I've stuck with Toyota all these years because they had great customer service, and I had previously purchased cars from Toyota Lincolnwood and Northside without any issues. I will never be returning to this dealership again, and would caution others to stay away from this place