Arlington Toyota

RUN! Sold us a "gold certified vehicle" and even drove it to a mechanic for a used car inspection for us. Couple weeks later it's making noises so I take Sold us a "gold certified vehicle" and even drove it to a mechanic for a used car inspection for us. Couple weeks later it's making noises so I take it to my local Toyota service. Surprise! No warranty was ever entered, no two years of maintenance, nothing. Call Arlington and the sales guy says we didn't buy a warranty. Um...no, we bought a certified gold vehicle. It was supposed to come with a warranty. I declined all ADDITIONAL warranties but why would I decline something it comes with? Oh, and that 160 point inspection they waved at us during the sale? No one can find it. I'm guessing they are all having a few good laughs with that mechanic who did the used car inspection we paid for. Bottom line, look elsewhere. Nothing but lies and deception at Arlington Toyota. More

This was my very first time financing a car. The agreeing price was $27,089, then they added all kind of funny, fishy fees and charges for a total of over $41,000. Their sakes practices are very The agreeing price was $27,089, then they added all kind of funny, fishy fees and charges for a total of over $41,000. Their sakes practices are very manipulative, deceiving and intimidating. They took advantage of my inexperience buying a car. At one point I was literally pushed by the sale woman into the office of two different man and left alone in there where I was literally intimidated and forced to buy very expensive extra maintenance. I am looking for a lawyer to fike alaw suit for mental stress and deceiving, manipulative practices. SAVE YOTRSELF LITS OF HEADACHES AND GO TO ANOTHER DEALERSHIP!!!! More

Went in for a recall and had some other issues with cat that was able to be resolved that day. Service was excellent and the staff were very courteous. Will definitely continue my service with this dealers that was able to be resolved that day. Service was excellent and the staff were very courteous. Will definitely continue my service with this dealership. Jac B. More

The salesman who helped me told me to purchase a car from another dealership. Never heard these words from a car salesman before. There seems to be multiple sales reps who have no idea how to handle the pape another dealership. Never heard these words from a car salesman before. There seems to be multiple sales reps who have no idea how to handle the paperwork when registering a car out-of-state, so they will refuse business from serious buyers. Stay away from this dealership at all costs, good advice from the salesman who told me this to my face. More

Worst experience , I’ve schedule my car for a oil change service , my son told the advisor that he doesn’t want any inspections to the car After a long wait my son sink ask the advisor why is taking so lo service , my son told the advisor that he doesn’t want any inspections to the car After a long wait my son sink ask the advisor why is taking so long , the advisor recommended to work on the brakes and other from the inspection it was done He force my son to sign a waiver for leaving the dealer without having service on the brakes , and right before my son left , he was sarcastic and wishing good lock with the car This car had done the brakes done this year with another mechanic More

Arlington Toyota sold me a car with a salvage junk title uninsurable !!!!!! don't buy a care the will RIP YOU OFF !!!!!!!!!! uninsurable !!!!!! don't buy a care the will RIP YOU OFF !!!!!!!!!! More

Disappointed is the very best I can say about this dealership. Since I was sick my husband had to go to pick up the truck we bought himself. He didn’t realize 1) there was no spare key with the car an dealership. Since I was sick my husband had to go to pick up the truck we bought himself. He didn’t realize 1) there was no spare key with the car and 2) not that it’s the biggest deal in the world, but everytime I have purchased a car, new or used, the dealer would at least send me off with a full tank of gas. Well, the manager Matthew over there said they don’t do that for used car buyers (like we are some sort of lesser buyer). And he has no obligation to give us a spare key. So we will drive the hour to take the truck back rather than deal with the condescending attitude of this place. Spend your hard earned money elsewhere. Avoid this place at all costs More

The salesman treated us like yesterday’s garbage. My husband wanted a car that wasn’t detailed and I told Pete I was hesitant to buy such an expensive car with it looking top notch inside & outside. My husband wanted a car that wasn’t detailed and I told Pete I was hesitant to buy such an expensive car with it looking top notch inside & outside. He pressured me we was in good hands. Well we wasn’t & when we called him he had so much attitude and arrogance you would have thought we slapped his mama! His integrity is awful & instead of working with us he wanted to argue with us. But he wasn’t arguing when we bought the car from him! What a JERK! We are a Toyota family but if this is how Arlington Toyota treat ppl after a sale?? BEEATE☠️☠️☠️☠️ More

Great deal on a 2004 Rav4 sold to me by Kateryna Polishchuk. Answered all of my questions and was patient throughout the process. I looked at multiple vehicles over multiple weeks, asked for Kater Polishchuk. Answered all of my questions and was patient throughout the process. I looked at multiple vehicles over multiple weeks, asked for Kateryna each time, and while she was supportive and responsive, I never felt uncomfortable or pressured which is important to me. I really appreciate her help, and she'll be my first call the next time I need a used or new car. More

Record if you can especially when you are dealing with their Service center. You will end up paying more than what they said and they will pretend did not know the person you set up the appointment with o their Service center. You will end up paying more than what they said and they will pretend did not know the person you set up the appointment with or what they quoted the service fee for. I have been using this place for over 9 yrs and I started to notice the customer Service at the Service center is getting WORST and WORST Especially when they answered phone, they hung up so quickly without customer starts the conversation. They quoted less price than what they charged you and won't honor the price they quoted and pretend no one know who did it. Depends on who you talked to , you may have different prices to replace 4 tires -will end up with $300 difference. WATCH OUT!! More