Arlington Toyota

Quick professional and listened to my needs. Kept me informed throughout the wait time. Was helpful in explaining where to go for the car wash informed throughout the wait time. Was helpful in explaining where to go for the car wash More

Steve Burdeen is my go to person, he answers all Questions about service, He is easy going and a great person to help you when you come in for service. Questions about service, He is easy going and a great person to help you when you come in for service. More

Always helpful in service and sales department. Can be pricey, but service is good and fair to the customer. Pleasant service staff. Will go back when needed. pricey, but service is good and fair to the customer. Pleasant service staff. Will go back when needed. More

I appreciate the professionalism with Gabe and the rapid respond to everything. That was the number one reason I purchased the vehicle. The vehicle was not vert cleaned from the inside and Gabe took it and respond to everything. That was the number one reason I purchased the vehicle. The vehicle was not vert cleaned from the inside and Gabe took it and vacuumed it himself and brought it back nice and cleaned. Thanks Gabe! More

Great people in parts and service! Efficient thorough and courteous Will return for continued maintenance. Honest people to work with. Did not feel pressured for extra work and courteous Will return for continued maintenance. Honest people to work with. Did not feel pressured for extra work More

Very nice place for service, efficient and friendly Steve was very helpful and knowledgeable taking care of all my concerns with my vehicle and it’s 20 thousand mile service was very helpful and knowledgeable taking care of all my concerns with my vehicle and it’s 20 thousand mile service More

Terrible Experiences Overall: horrible communication, horrible customer service, and seems to be overpriced and not great service (over-recommending unnecessary service, n Overall: horrible communication, horrible customer service, and seems to be overpriced and not great service (over-recommending unnecessary service, not recommending things that need to be done/giving inspection report, not thorough, etc.) anyway. The long version is LONG and I guess there's a character limit, so here's the list version (which is still pretty long...): *salesman told me car was still under warranty, found out it wasn't after signing the papers and was pressured into purchasing one *was not given spare key, was told they would make one for free and who to talk to, that person was not communicated with and tried to charge me for the key *brought my car in regularly for service, oil changes, multi point inspections *scheduled service online days in advance and still told I had to wait hours sometimes because they were very busy *had throttle body service done at one visit and then had it recommended to me that I needed it done at the very next visit *had rotors resurfaced and brake disc service *brought car in for loud noise and was told I needed all rotors and brake pads replaced ($500+) *had it in for multi point inspection a few months prior. Was not told anything about brakes or given inspection report. Upon looking it up in the computer, he had noted that something was rubbing on the brakes causing them to wear unevenly. Never told me or gave me report. *brakes had always been at 7-8+mm in the years I had owned my Prius. Now they supposedly went from 6/7 down to ZERO in just a few months. *communicating with John Pitchfork in customer service was a nightmare. Really hard to get ahold of. Would not email me back because "he prefers to talk on the phone" even though our schedules conflict and I was having a really hard time getting ahold of him *admitted fault on the tech's part "he knew he was leaving for awhile so had been doing a sub-par job for weeks" *scheduled a follow up phone call. never called. excuse was "couldn't get everyone together in time". Did not tell me he wouldn't be calling as scheduled beforehand or to apologize afterwards. I had to contact him to find out what happened. *was only offered $100 credit for the incident. Excuse was "She would have had to have her brakes done eventually anyway..." *service manager refused to talk to me or explain further *was told it's hard to "justify" doing anything for a customer when they won't be returning (...due to feeling unsafe with the service done and customer service given...) so he probably wouldn't be able to help any further (no ethics, morality, or CUSTOMER SERVICE then, eh?) *filed a report with corporate. Was told it would be sent to John at Arlington Toyota and they would have 1 business day to respond. *no response a week and a half later. *followed up with corporate. they noted it but said they could not force Arlington Toyota to follow up, even though that was their policy. Suggested I could try to talk to a general manger. *called general manager and was put to voicemail two times. Left a message both times. no response a week and a half after the first call. No response after the second call now either.... More

Dont be fooled by the nice clothes. It is about money. Be careful they are SERPENTS!!! I wanted a Toyota camry that they posted online and was nothing like that in person. They just Lie and steal people mone careful they are SERPENTS!!! I wanted a Toyota camry that they posted online and was nothing like that in person. They just Lie and steal people money. They say they want to help but we know what that means. They want to help their own pockets. More

Rough start, then a 180! My partner and I's first visit here was very stressful and made us never want to come here again. We were looking for a used Prius for myself and the My partner and I's first visit here was very stressful and made us never want to come here again. We were looking for a used Prius for myself and the negotiation process was terrible and we felt the sales associate and manager were making it unreasonably difficult. We were there for 3-4 hours only to come away more than defeated. (Although, we were very impressed by how much work had been put into this car to make it ready to leave the lot and the thorough inspection that was done. No other dealership we went to had this level of detail even for a certified pre-owned car.) After getting terrible deals on my trade-in from other dealerships, we decided to come back and try to get a better deal on the Prius. They still wouldn't budge on the price, BUT we had another sales associate this time, Olga. She loves to tell you that she is a product specialist and she blew our minds with how true that was. She knew everything about that Prius and then when we switched to looking at a new Corolla, she knew everything about that too. Spilling out features at lightning speed and with great enthusiasm. That negotiation process wasn't easy either due to my credit and issues with other potential creditors. (This was also due, in part, to the fact that we kept getting told by text "It will be just 15 minutes"..."I'll have an answer by noon"..."We practically have it"... and we just kept waiting and waiting by the phone without answers. From the beginning, they were talking to us about how they don’t make promises they can’t keep, but it was starting to happen a little bit when we came back). Toyota Credit didn't even accept me at first. But we were not going down without a fight. I wanted this car NOW! After getting the manager to talk to Toyota Credit again, they approved me at a more than reasonable rate and monthly payment for my situation. I had to increase my down payment by a lot in just a few days, but the universe found a way and I got what I needed from an unexpected friend the day we decided to go back to the dealership and try to close this deal. In the end, Olga (and Augie) really turned it around and made this a near-perfect experience. I finally got what I wanted (read: needed) and we could rest assured that I would be driving a dependable car for many years to come. Just two days later, I look around at every Toyota I see and am so happy to be a part of the Toyota family. This was a long time coming. More

Best Experience Staff was super friendly, quick, & process went smooth with no hassle added. Definitely will return for my next vehicle purchase. & Olga really made t Staff was super friendly, quick, & process went smooth with no hassle added. Definitely will return for my next vehicle purchase. & Olga really made the process feel like an everyday purchase. More