Arlington Toyota - Service Center

Everyone was nice and courteous. The dealership was nice and clean. I will go back there again. The dealership was nice and clean. I will go back there again. More

Oh gosh, this dealership is a mess. I truly would not recommend anyone going there as it is being run now. I arrived at 9:00 a.m. for a scheduled appointment to look at why one of m I truly would not recommend anyone going there as it is being run now. I arrived at 9:00 a.m. for a scheduled appointment to look at why one of my tires was wearing so much faster than the other three. (Yes, it was an alignment problem.) They send you a text with a link to check on the progress of your car. At 1:39 p.m., I checked the link and it told me my arrival was complete. Good to know- over four hours and it had just been sitting there. So the service guy does come out and tell me that my car was out of alignment and that I would need two new tires. This exact dealership was who had done the alignment the last time I had been there, but they glossed right over that. I notice that they seem to have been trained to be cheerful, agreeable, and not take blame for any problem, even if they were the last people to see your car. To add to the festivities, an Arlington Toyota employee was sent to accost everybody waiting in the service area to see if they wanted to sell their car back to the dealership. Can we not wait hours too long for our cars to be serviced in peace? I guess not. At 5:00 p.m., the link informs me that the inspection has been done, but the service has not yet been completed. I had planned to travel five hours away that weekend, and now this would put me driving in the dark for part of my trip. By this point, my daughter was texting me to see if I was going to have to spend the night in the service area that night, and I have to admit I was wondering. At a few minutes before 6:00, my cheerful, smiling service guy comes out to escort me over to the cashier (I’m beginning to see why they escort you), reminds me that he doesn’t set the prices, and hands me over to the cashier, who is also cheerful and informs me that my total is a little shy of a thousand dollars. By this point I’m nearly comatose and numbly hand her my credit card. I can see sunlight just outside the doors; I’m almost free. I’m not writing this review to tell the owners/managers about my experience. They don’t care. I want YOU, the customer, to use your power and go somewhere else. I was not the only person unhappy that day or waiting a long time. This is not a good place to do business; it’s a mess. It really is. Go elsewhere! More

Rande took care of my repair quickly and communicated during the process. Texting the progress was key during the process. Texting the progress was key More

First visit to Arlington n very happy so far! Hannah my service rep was professional and polite! Hannah my service rep was professional and polite! More

I never have an issue with Arlington Toyota. I’ve bought two tundras from them. One reason is because of the professionalism and curtesy. I’ve bought two tundras from them. One reason is because of the professionalism and curtesy. More

Clean, efficient and courteous. Personnel listen to the customers znd work with them to provide a satisfactory result. I have been a customer for 52 years (off & on) & have never ha Personnel listen to the customers znd work with them to provide a satisfactory result. I have been a customer for 52 years (off & on) & have never had a negatve experience. More

Professional and polite service and work performed. Courtesy transportation provided without additional charge. I was well informed. Courtesy transportation provided without additional charge. I was well informed. More

The service performed was done well and in a timely manner. The service tech was professional and courteous. manner. The service tech was professional and courteous. More

My experience at Arlington Toyota Servic Department was great. I recommend to my family and friends . great. I recommend to my family and friends . More

Thank you Arlington Toyota for always providing excellent service to my highlander and Corolla. You explain everything that is needed for maintenance. service to my highlander and Corolla. You explain everything that is needed for maintenance. More