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Arlington Toyota - Service Center

Jacksonville, FL

4.0
1,020 Reviews

1,020 Reviews of Arlington Toyota - Service Center

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February 23, 2022

Mike Sandelin in service is your greatest asset. . now, and since we first met in 2007… consistently goes above and beyond! More

by Tripp.w.gray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sandelin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2022

They advertised a deal, then seemed not to know about it when I showed up. I had to threaten to leave to get the advertised price. Then the rep claimed I wanted the full 90k service, when all I wanted was a More

by Atrembly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brittany Gerding
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2022

I was greeting with a pleasant person my advisor was great. He gave me a complete run down of what I needed with no pressure More

by Flagiy1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roller Devis Five Stars
February 18, 2022

Arlington Toyota is the definition of worry free service. A Dealership in Charleston Toyota said they could not take our vehicle until April, one call to Arlington Toyota I was told bring your car home we More

by dmb11111@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlotte Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

dmb11111@hotmail.com responded

The previous reponse was prior to picking up my car. Today 2/22 i picked up my car and it wasn't good. Brian was the point of contact he was not in the business of making the customer happy, he complained about matching the pearl white paint , how hard it was to match. He said you car damages wasn't cause by what i hit, he went on to make assumptions base on speculations. I know ivwas the driver, my insurance adjuster even agree to fix the car. Alk he had to do is make the bumper patch match thevrest of the bumper and he failed. The part they painted was white. Additionally my car was damaged at the dealership i have before and after pictures. I also recorded the conversation. Once he became aware of my picture he immediately rush out to the car with some rubbing compound and remove the visual damage. But i later discovered more damages below. His actions are and was very unprofessional and demeaning. I have proof to support my statement. I am taking my car to another collision center to be properly repaired. Credit goes to the mechanical department for services rendered. Thanks Dan

Feb 22, 2022 -

dmb11111@hotmail.com responded

I am taking my car to another collision center to be properly repaired. Credit goes to the mechanical department for services rendered.

February 18, 2022

Very fast service and professional service department members. They explained all facets of the service with great detail. Highly recommend! More

by gatorjohn1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sandelin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2022

In have been a customer since 2002. I have always gotten excellent service.They have improve the waiting room. I am always please with the services I receive. There is no long time waiting to see someone.wh More

by colliermargaret56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2022

I retired as an aircraft examiner in 2015 then brought my FJ...(Naval Air Station Jax)...I started with Arlington Toyota then...My service manager all this time is Chauncey Andrews...Can't thank him enough f More

by Toyota FJ#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2022

I had an appointment and Chris , my service rep, was right there to check me in. Chris provides excellent service. He always explains clearly if issues are found that need to be addressed. More

by aawhaley1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Burrel
February 10, 2022

Efficient service department with nice waiting area. They also help you get an Uber if you live close. Service Writer, Mike Sandlin is my favorite and is very honest. More

by Lilo
Recommend Dealer
Yes
Employees Worked With
Mike Sandelin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2022

Scheduled an appointment with Chauncey Andrews to have my 15k service performed. Everything went smooth as silk, and took roughly just little over an hour. Only reason was I requested certain techs only work More

by Blackmazda24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technician who worked on my car
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