Arlington Toyota - Service Center

Damaged my passenger side axle lied, gave me the runaround left me with the bill after a warranty repair for an engine that shouldn’t have cost an additional $700 runaround left me with the bill after a warranty repair for an engine that shouldn’t have cost an additional $700 More

Pleased overall. Waiting area clean, quiet & pleasant. Men’s restroom had a urinal overflowing due to paper towel disposal in urinal. Floor was wet with waste material. I used the facility twice. Second t Men’s restroom had a urinal overflowing due to paper towel disposal in urinal. Floor was wet with waste material. I used the facility twice. Second time I notified Alisa that it needed attention. I purchased an accessory sun shade. The male salesperson was great. Knew his products & a good conversationalist. I specifically asked that after my tire rotation the pressures be adjusted to the specs on the factory installed spec label below the strike stud on the drivers door. 30 psi front; 33psi rear. The previous time I had my Tundra serviced at Arlington I asked Steve McClendon to tell the service tech to adjust pressure to 30 psi & 33 psi front & rear respectively. That did not happen & I stated that in my feedback review. Alisa was my rep this time and I asked her to specify to the service tech the tire pressures I desired. The customer copy of the service ticket indicates tire pressure was adjusted to 30 psi front and 33 rear. When I checked the cold tire pressure at my home the RF was at 30 psi, the LF was at 29.5, the RR was at 30.5 and the LR was at 30.0. I can understand a .5 psi variance between quality digital pressure gauges but, not a 3.0 psi variance. And yes, I do take tire pressure seriously. The delta pressures in my tires from a previous visit had me “fighting the wheel” on my way home to St. Marys, GA. Other than that I thought it would have been a “nice touch” to “top-off” the washer fluid ( even though it was slightly more than 1/2 full. Other Toyota service centers I have used refilled the washer solution reservoir. More

Everything done well but a little bit long waiting for the work to be done . It was a busy day the work to be done . It was a busy day More

Chris is professional and courteous. Took truck in on time and was finished before expected time. Truck was completed as agreed and clean when delivered to me. time and was finished before expected time. Truck was completed as agreed and clean when delivered to me. More

I was given professional treatment when my vehicle was down for six weeks waiting for a new battery to come in.Thank you repairing car down for six weeks waiting for a new battery to come in.Thank you repairing car More

Chauncey Andrews our service advisor is friendly, fair, knowledgeable & keeps you informed about your vehicle! knowledgeable & keeps you informed about your vehicle! More

brought my Toyota Yaris in for trouble Accelerating. After reviewing my Vehicle I was told that thicker oil needed to be used as the older engine 175,000 Miles was knocking out the sensor and affecting After reviewing my Vehicle I was told that thicker oil needed to be used as the older engine 175,000 Miles was knocking out the sensor and affecting the performance. The manager told me I would be charged for 1/2 an hour and they had put thicker oil in. I regularly have my Vehicle serviced by you every 5,000 Miles and had the oil Changed by you 8 weeks ago as your records show. I was billed $84.00 and told the girl I will pay this but will take my Business elsewhere in future. Really terrible Customer Service and I am mad about. You got your money that,s all that matters. I would be a fool to go back More

Because of Mr C Andrews I continue to visit this location. He is very kind. Patience reliable location. He is very kind. Patience reliable More

Second visit - appreciate call back to schedule service appointment. Chauncey on both visits has delivered exceptional communication from start to finish during visit to dealership. appointment. Chauncey on both visits has delivered exceptional communication from start to finish during visit to dealership. More

The service was great and the price was excellent. I took my car to another Toyota service department and they going to charge near 100 dollars for an oil change and tire rotation. So I thought I needed took my car to another Toyota service department and they going to charge near 100 dollars for an oil change and tire rotation. So I thought I needed my oil changed. They never mentioned to me that he oil change is recommended every 10000 miles. I appreciate Ms Brittany because of her honesty. I will bring my car to Arlington Toyota for routine maintenance. More