Arlington Toyota - Service Center

Very poor customer service. They don’t acknowledged their mistake and manager, Jason won’t do anything to keep the customers happy. I won’t bring my car back in this location. mistake and manager, Jason won’t do anything to keep the customers happy. I won’t bring my car back in this location. More

I like the service and the professionalism from the I like the service and the professionalism from the service rep that I work with. I'm comfortable with working with Mike and Chauncey. Thank you that I like the service and the professionalism from the service rep that I work with. I'm comfortable with working with Mike and Chauncey. Thank you that did it right now but the word thank you that's all y'all More

Brian from the Collision Center has the worlds worst customer service. I’m a young woman in my mid-20’s and I came with my father to ask a few questions about the work done on my car (on the same day I customer service. I’m a young woman in my mid-20’s and I came with my father to ask a few questions about the work done on my car (on the same day I picked up my car), but my father stayed behind and didn’t intervene (at first) because I need to learn to do big girl things. I approached him about a paint job that was done and had questions about a few spots-one spot specifically where I saw the paint come off. He came out from his office already in a bad mood and talked down to me the entire time. I showed him where the fresh paint job already chipped off and he told me that wasn’t possible, so I had to stand there in the middle of the parking lot and defend myself for about 5 mins just for him to tell me to come back another day to get it covered. They also painted over dirt, and when I pointed it out to him, he told me it was a dent in the car. He refused at first to even touch the lump of dirt that was protruding from my car. After going back and forth he finally admitted that hey painted over the dirt. Not only was this just bad customer service, but it was really a slap in the face to be talked down to. This wasn’t even everything that happened, and if my father wasn’t there to step in and say, “hey please watch your tone she’s just asking questions”, who knows what he would’ve said to me. Completely disrespectful to be talked to the way I was talked to. It was completely humiliating and I left the dealership crying because I felt that talked down to. Not acceptable by any means. Also not to mention, when I first brought up the issue of the paint peeling on my car (roughly 4 years ago), the service department told me that it was my fault because I drove too close to semi-trucks and I needed to be more responsible. Come to find out there was a recall on my cars paint job. In addition, when I first learned about the recall and called to ask questions, the lady in the service department told me that there was no recall and me receiving a letter must’ve been a mistake. Now that may not be her fault for not knowing, but the total customer service end is whack. This isn’t the first time I’ve had an issue but this is the main one. Only TWO males (Chauncey and Tucker) that have taken me seriously and actually listen to what I’m saying. Chauncey is the reason I keep going back to Arlington Toyota. Regardless, I’m incredibly disappointed and humiliated as to how I was treated by Brian. More

Fair and excellent service all the time, on time and professional always. Will continue buying and servicing from Arlington. Word of mouth advertising us the best. professional always. Will continue buying and servicing from Arlington. Word of mouth advertising us the best. More

This was the fastest and best service experience I have had at this dealership since I have been coming here with my 2015 Tacoma. Kudos to Derrin Drago and the service techs. had at this dealership since I have been coming here with my 2015 Tacoma. Kudos to Derrin Drago and the service techs. More

Excellent service I really appreciate the awesome service that Arlington Toyota offers to there clients! Mr. Matt Romano is an excellent worker, very friendly and have excellent customer service. that Arlington Toyota offers to there clients! Mr. Matt Romano is an excellent worker, very friendly and have excellent customer service. More

I really like the service on my vehicles better. I tried the Westside once. Chauncey Andrews have always been very kind and respectable. Will not want another person. And the service department staff the Westside once. Chauncey Andrews have always been very kind and respectable. Will not want another person. And the service department staff More

They were able to work me into their full schedule for my 120,000 mile service. Friendly, worked with me for best pricing. Highly recommend! 120,000 mile service. Friendly, worked with me for best pricing. Highly recommend! More

Not sure. At 8:15 it was utter chaos. Not personal at all. felt like cattle. Could not remember his name. Gave him my cell number that I have had since 1996. My number and the name were not a match. all. felt like cattle. Could not remember his name. Gave him my cell number that I have had since 1996. My number and the name were not a match. More

This is the 2nd time I’ve been told that a wash with a service would require at least an additional 45 minute wait. The servicing wait time was acceptable but the wash which is supposed to be included sho service would require at least an additional 45 minute wait. The servicing wait time was acceptable but the wash which is supposed to be included should not require prolonged wait times. More