Arlington Toyota - Service Center

My technical person was Mike Sandelin. Mike Sandelin is a professional and technical adviser for Toyota. He is efficient, knowledgeable and works hard to keep waiting time to a minimum. He Mike Sandelin is a professional and technical adviser for Toyota. He is efficient, knowledgeable and works hard to keep waiting time to a minimum. He is able to explain what needs to be done so that a person not into car technology can understand. More

Key to outstanding service A true indication of a dealers excellence is what they do when things go wrong. Arlington Toyota (AT) (and Mike, our service specialist) excelled in p A true indication of a dealers excellence is what they do when things go wrong. Arlington Toyota (AT) (and Mike, our service specialist) excelled in persistence and dedication when, unknown to all involved, an OEM’s QC allowed an out of spec axle to be shipped for installation. AT never flinched when I brought the car back 3 times—they were dedicated to finding what the problem was and fixing it. The end analysis was the OEM’s part was out of spec by a few thousandths of an inch, just enough to cause all involved (myself included) to be perplexed—the problem with the OEMS part couldn’t be seen as the “few thousandths” isn’t noticeable. Other Service Specialists would have quit but Mike kept going; saying “we’re going to fix this problem”. And he did. Some may say that was his job. I say it’s extraordinarily service with a problem that others would have quit on. Bruce Robbins Jacksonville Fl More

Excellent experience. Mike Sandelin is always doing an excellent job very professional technical advisor for the dealership.Everyone was courteous,helpful.I did not wait th Mike Sandelin is always doing an excellent job very professional technical advisor for the dealership.Everyone was courteous,helpful.I did not wait that long they finish the job on time. Well done More

Amazing service and customer care We had to take our Toyota Sienna in for its' 120,000 mile service. Since we intend to keep the car, we opted for the plus service. We had not counte We had to take our Toyota Sienna in for its' 120,000 mile service. Since we intend to keep the car, we opted for the plus service. We had not counted on having to flush the coolant system or 4 new tires, especially right after the Christmas holidays! Derrin Drago did everything possible to make this all possible and manageable. He kept us informed and worked with us on getting all the services done in a reasonable time and within a reasonable budget. Derrin really make a huge impact on us and we are glad that we had the opportunity to work with him. More

Amazing Once again Michael Sandelin has done it. I was over due for my oil change and did not make my appointment and did I mention it was raining! One of the Once again Michael Sandelin has done it. I was over due for my oil change and did not make my appointment and did I mention it was raining! One of the service guys cam up to let me know some one would be with me in a moment. Guess who showed up Michael Sandelin and saved my day and gave amazing service!!!! More

Excellent experience!! From purchase to service, this experience has been amazing. Highly recommended! Mandy was helpful, communication was excellent. Thank you for the shut From purchase to service, this experience has been amazing. Highly recommended! Mandy was helpful, communication was excellent. Thank you for the shuttle that dropped me off and picked me up! More

Review The customer service is excellent and friendly. My only complaint would be the wait for an oil change was rather long, but I was offered a ride anywhe The customer service is excellent and friendly. My only complaint would be the wait for an oil change was rather long, but I was offered a ride anywhere within 15 miles More

Good work This dealership always gets me in/out within good time. They stand behind their work and I look forward to doing business with them this year. They do This dealership always gets me in/out within good time. They stand behind their work and I look forward to doing business with them this year. They do need to provide a few items such as food and drinks for some of their clients that do have to wait longer due to the extensive work being done. Most of the other dealerships do that and that's where I would say they do have you guys beat (especially Toyota in St Augustine - Beaver). Otherwise, good work from these guys. I would recommend the service team but not the sales team from this dealership. Due to my experience with a sales rep is why I bought the Toyota from Beaver vs Arlington. More

10,000 mike chech up Michael met me at my vehicle and knew my name and why I was here. His team took the vehicle while I relaxed in the waiting room. They were finished wi Michael met me at my vehicle and knew my name and why I was here. His team took the vehicle while I relaxed in the waiting room. They were finished within 30 short minutes. Everyone was kind and courteous and most importantly to me they completed the task in a short period of time. Job well done!!! More

Good experience I have been in Jacksonville for 2 1/2 years n Mike Sandelin has headed my Repairs since here. My experience at royota in ny was a disasters after my I have been in Jacksonville for 2 1/2 years n Mike Sandelin has headed my Repairs since here. My experience at royota in ny was a disasters after my purchase from them. Because of michaels caring n service I am considering another Toyota when time is right. More