Arlington Toyota

Went in for a recall and had some other issues with cat that was able to be resolved that day. Service was excellent and the staff were very courteous. Will definitely continue my service with this dealers that was able to be resolved that day. Service was excellent and the staff were very courteous. Will definitely continue my service with this dealership. Jac B. More

Worst experience , I’ve schedule my car for a oil change service , my son told the advisor that he doesn’t want any inspections to the car After a long wait my son sink ask the advisor why is taking so lo service , my son told the advisor that he doesn’t want any inspections to the car After a long wait my son sink ask the advisor why is taking so long , the advisor recommended to work on the brakes and other from the inspection it was done He force my son to sign a waiver for leaving the dealer without having service on the brakes , and right before my son left , he was sarcastic and wishing good lock with the car This car had done the brakes done this year with another mechanic More

Record if you can especially when you are dealing with their Service center. You will end up paying more than what they said and they will pretend did not know the person you set up the appointment with o their Service center. You will end up paying more than what they said and they will pretend did not know the person you set up the appointment with or what they quoted the service fee for. I have been using this place for over 9 yrs and I started to notice the customer Service at the Service center is getting WORST and WORST Especially when they answered phone, they hung up so quickly without customer starts the conversation. They quoted less price than what they charged you and won't honor the price they quoted and pretend no one know who did it. Depends on who you talked to , you may have different prices to replace 4 tires -will end up with $300 difference. WATCH OUT!! More

We have purchased two new vehicles from this dealership over the years. Their sales staff were always very helpful and gave us great deals. I recently had an issue with my vehicle and went in for servi over the years. Their sales staff were always very helpful and gave us great deals. I recently had an issue with my vehicle and went in for service. My complaint was a repetitive "thump-thump-thump" while driving. I'd looked at the wheels, tires and underbody and saw nothing. When I pulled in for service one of the technicians responsible for onboarding customer vehicles, a nice young man who gave his name only as "Brett", happened to say, "You know you've got a lump of tar on your front wheel..." And sure enough, I'd picked one up somehow at one of the many, many road construction projects going on (it's an election year, right?). Brett and his crew let me roll away and I scraped off the tar at home. THANKS BRETT! I really appreciate the service! More

The Sales team was incredible, I went to go purchase a Toyota Camry SE back at end of November of 2022. When I bought the car I was told the tires were all brand new and I verified it myself along with my Toyota Camry SE back at end of November of 2022. When I bought the car I was told the tires were all brand new and I verified it myself along with my family. Fast forward into April for my cars first tire rotation and that’s when I had major problems with the service department. My car somehow came out with a different brand of tires on the two back wheels. They were utterly destroyed, as they showed tears and wear and were utterly unsafe for use if I had kept driving I would have most definitely gotten hurt in an accident if any of the tires popped. We called and brought up this concern and talked to the manager Nino who completely refused and denied any wrong doing that happened he said and I quote “It would have been impossible as your car would of alerted you of a tire being swapped out because the tire pressure sensors would have had to have been reset and the price to do that is way more than what the tires cost.” When we asked for the surveillance footage of the car being serviced we were told they only keep footage for up to 3 weeks maximum and it was impossible to pull up the footage. Fast forward again and I had to go buy a full set of new tires for the car I’ve only owned for 8 months and surprisingly as they swapped the tires my car never alerted us. While at the tire dealership it was brought to our attention that the cars alignment was also really messed up along with the Front two wheels showing obvious signs of Repair. I would highly recommend to avoid servicing your cars at this location!! I brought my car in for a simple tire rotation and it cost me almost $1000 to repair the things that were done to my car instead. I would understand maybe one problem happening but it’s to much of a coincidence for all of that to have happened to my car in the last 3 months of driving especially after having gotten it just serviced. Please be beware! Make sure to take pictures of every little detail and check over your cars multiple times before and after servicing here!!!! -Jose More

Service area is very poorly managed. There is no service that takes less than 90 minutes. And expect them to say you need filters even if you just replaced them. Software upgrade to g There is no service that takes less than 90 minutes. And expect them to say you need filters even if you just replaced them. Software upgrade to get Bluetooth took nearly 2 hours. And they charged $156. What a joke. More

This dealer can’t figure out if there head is up there xxx or not! When you make a appointment the person should know how things are done wrong guess again the like to waste you time and let you run aroun xxx or not! When you make a appointment the person should know how things are done wrong guess again the like to waste you time and let you run around like chicken with it’s head cut off while they sit back and laugh at you! More

My experience started off alright, my car was seen first thing in the morning to deal with a key issue. I discussed with Steve what the problems were and what the price would be. He told me the car would be thing in the morning to deal with a key issue. I discussed with Steve what the problems were and what the price would be. He told me the car would be ready in a few hours and I said I would pick it up after work. After this call, I was bombarded with calls from the dealership with no voicemails. If I didn't pick up one call they would call me four more times. I was in the middle of working so I could not answer my phone. I tried to call back during my lunch, but I got no response. They continued to call after my lunch and finally I had to pick up in the middle of teaching a class to tell them they need to stop calling me and just do the work they are supposed to do. After work I went to pick up my car, Steve had left so I was working with another guy, as I am checking out I notice they have charged me $500 more than what I had discussed with Steve that morning. They said they did several other repairs on my car. Some of these repairs had not been mentioned in the video they send showing what is wrong with the car. They also did not show these repairs in the video they send after work has been done. I told them this is not what I had talked about with Steve and they said their manager would speak to me. I waited over 15 minutes without a manager coming out and I had to leave to make another appointment. There was no apology for the confusion and no follow up from a manager. The service bay was a disaster. The people bringing cars up and taking them back had no clue who was waiting for their car or what was going on. One man had been waiting over 20 minutes for his car that was supposedly done and had been called up. Another man was stuck waiting because the service team had locked his keys in his car. It is safe to say the dealership lost three customers within a matter of 30 minutes. More

By far, the worst experience I’ve ever had. I spent over 10 years in the restaurant business managing multi million dollar restaurants before settling into my current profession. I know service. How these p 10 years in the restaurant business managing multi million dollar restaurants before settling into my current profession. I know service. How these people can look themselves in the mirror baffles me. I initially thought the incompetence was limited to the staff and managers of the collision department but after multiple unanswered phone calls and messages left for General Manager Tom, it’s abundantly clear it goes all the way to the top. Arlington Toyota’s Collision Center had my vehicle with front end damage for 2 months. Two months! During multiple conversations with the woman who identified herself as the manager of the collision department I was told the reason my car wasn’t even started after 2 weeks was because of the pandemic. A week later I was told by an employee named Rayn that the manager I spoke to was no longer employed and the actual reason my car had not been touched after 3 weeks was due to her incompetence. He said that a few employees were transferred from other departments to the collision department to “clean up her mess.” Rayn thanked me for my patience and promised he’d be more responsive to my calls. That promise was not kept. At week 6 after I was lucky enough to get Rayn on the phone I told him 6 weeks was too long to have my vehicle. He agreed and said, “the only reason they’d have a vehicle that long is if the vehicle was totaled and my car was “no where close to being totaled.” I explained to Rayn I was 2 weeks into paying for my rental out of pocket. He again thanked me for my patience and told me that under circumstances like this, they’ve been known to pick up part of the rental cost for customers as this was their fault. I told them I was willing to return my rental and drive a loaner from their lot. Rayn told me loaners weren’t available. At the 7 week mark I was told my car was almost ready and “they were waiting for a part.” A few days later I was told to pick up my vehicle on a Saturday. I arrived and it took 20 minutes to find my vehicle. Another new manager pulled up in my vehicle. As it came to a stop it didn’t sound right. The new manager, transferred in from Parts or Sales (at this point I stopped keeping track) tells me the brakes weren’t right. He asks if I noticed a problem with my brakes before the accident. I’m stunned he’d insinuate the problem was anything else besides the front end collision I was in. I tell him absolutely not and they take my vehicle back. I tell him the comedy of errors that have taken place up until that day is completely unacceptable and at the very least they need to pay for my rental cost which is starting to get out of hand. He apologizes profusely and promises to call me that Tuesday with an update. Tuesday comes and goes. No call. On Wednesday I get a hold of Rayn. I tell him about my conversation with the new manager and he asks me for a copy of my rental agreement. We email back and forth and agree he may contact Hertz directly regarding my bill. I return my rental and borrow a family members car who’s out of town. After a week Hertz informs me they’ve not been contacted. Hertz agrees to leave the bill open for a few weeks until Arlington Toyota contacts them. My cars finally done about a week after they took it back to address the brakes. I speak to the new manager who informs me I will be dealing with only him now regarding my vehicle and rental bill. Apparently Rayn grew tired of not returning my phone calls and lying to his manager about it. New manager does tell me though that they’ll be picking up my rental but that it’s “a process that will take some time.” I go in to pick up my vehicle and speak with them in person. The collision center, however, is closed 10 minutes before the posted time. Front and center is my finished vehicle. I immediately took it home. I call the next day and cannot get anyone live. I leave a message which goes unanswered. A few days later I’m able to get the new manager on the phone who informs me I’ve broken the law by taking my vehicle without paying. I tell him I’m glad to pay it AFTER they’ve taken care of my rental bill as promised. It was not a pleasant conversation. I’m told again my bill will be taken care of. A few weeks later I’m billed by Hertz. Arlington Toyota in Palatine did not honor their promise to take care of the bill that was inflated only because they had my vehicle for 2 months. Two months! It’s been well over a month and Arlington Toyota in Palatine still has not reimbursed me or had the courtesy of giving me a phone call explaining what the hold up is. It’s clear they have no intention of taking responsibility for their monumental mistakes. This is, by far, the worst experience I’ve had with any business of any kind. An absolute nightmare. More

I had so bad time today June 22 at dealership. Called early in the morning to make appointment and the girl was nice and told me to come at 6 p.m. I came at 5:45 and all I need is to check my battery. Th early in the morning to make appointment and the girl was nice and told me to come at 6 p.m. I came at 5:45 and all I need is to check my battery. The porter ask me if I have appointment and I said yes, later the another guy came to me and told me to leave because they are no longer taking walk ins. I said that I have appointment and offer him to look at my phone that I really called, but he did not do it and raise his voice on me telling me to leave. He did not use any words like please or sorry, he was very rude. His name is Norbert Pawlik and he is service assistant manager . I ask for his card. I was histerical and wanted to cry. I am 60 years old and my blood pressure went up and I start feeling bad. Thankfully one guy was walking by and he calm me down and took me to the wonderful manager Shannon who help me and squeeze me in. Thanks very much. I am wondering how come this dealership can let this rude and disrespectful person mr. Pawlik work with customers? Shame! Can’t the dealership train their own employees how to talk to people? More