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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,124 Reviews

960 Central Ave

Albany, NY

12205

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1,124 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

November 14, 2024

The service area was clean efficient and well organized. The same can be said for the waiting area. The whole experience takes the mundane out of the task of servicing your vehicle. More

by mrparisian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker, Lisa Stewart
Nov 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Reviews like yours are what we love to hear. Here at Armory CDJR of Albany, offering smooth and enjoyable service experiences is what we strive for. Also, thank you for highlighting our clean and efficient waiting area. When you're ready for another great service experience, you know where to find us!

November 14, 2024

My visit to your dealership is always pleasurable. The service is amazing and I appreciate it. More

by millerjakel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

That's fantastic. Just what we love to hear. Feel free to visit us again at Armory CDJR of Albany for more amazing service experiences!

November 14, 2024

Paul is the best. 10 for 10. I am well treated and valued as a customer. More

by ANDREDALBEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul in service , Brian Walts, Lisa Stewart
Nov 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for the 10/10 feedback. Paul and the Armory CDJR of Albany are here to assist you if you need anything else. Drive safe!

November 14, 2024

After two consecutive trips to Armoty I have yet to receive a new oil change sticker for my windshield. It was noted on the service order both times More

by Kathleen Bisner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marlon
Nov 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Kathleen, I apologize for the oversight with your oil change sticker. We strive to ensure all details are attended to during service visits and it's disappointing that we missed this. Please reach out so I can personally resolve this promptly for you. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 13, 2024

Trust these guys with my Charger EVERY SINGLE TIME THEY ARE SUPERIOR IN THEIR SERVICES ❣️🫶👀💓 More

by dgchrgr_h3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Hardie
Nov 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Wow, thank you for the glowing compliment! 💓 Thank you for entrusting us with your Charger. Please feel free to visit Armory CDJR of Albany or give us a call if you need anything down the road!

November 12, 2024

The service team was great and very helpful, although the same issue was not fixed. It has been in and out of the shop since June and the suspension is still busted. I have been waiting almost 2 months for a More

by Njdaddi42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marlon
Nov 13, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, It's disappointing to hear that the suspension issue hasn't been resolved despite multiple visits. I appreciate your patience and would like to ensure this gets addressed promptly. Please reach out at your earliest convenience so I can prioritize getting you back on the road smoothly. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 12, 2024

I had an appointment and my truck sat there for nearly a month before they had even looked at it. It was nearly impossible to get in contact with anybody in the service department let alone my service write More

by TYSALONICH91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Nov 13, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I'm sorry to hear about your experience. It sounds frustrating and not at all what we aim for in terms of service efficiency and communication. I would like the opportunity to address these concerns directly with you. Please feel free to reach out when convenient. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 12, 2024

Excellent service. In and out very quick. WI-FI worked well. Clean area for seating. Arrived early and was greeted quickly. More

by ERICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Walts, Lisa Stewart
Nov 13, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for the great feedback! It's our aim to offer efficient and comfortable experiences for our guests at Armory Chrysler Dodge Jeep Ram Fiat of Albany. We appreciate your support and look forward to serving you again!

November 11, 2024

Never returned calls. Didn’t have me on the schedule for the time given to me in person. Didn’t have the parts. More

by SEVNROSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker
Nov 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, It's disappointing to hear about the communication and scheduling issues you experienced. Please reach out to me directly so we can address these concerns and work towards a resolution together. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 11, 2024

Very pleased with our purchase. Our salesman Jerome Rucker was extremely helpful in getting us the vehicle we most wanted at a great price! This is our 2nd vehicle purchase with thi More

by JC1LG2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Mackay, Jerome Rucker
Nov 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for choosing Armory CDJR of Albany once again and congrats on your new ride! We're pleased to know that Jerome provided excellent assistance in finding the perfect vehicle for you. We look forward to serving you again in the future!

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