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Armory Chrysler Jeep Dodge Ram FIAT of Albany
Albany, NY
1,118 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,118 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany
March 18, 2022
Bought a car out right from them, was told I’d be there an hour and a half max as they knew I was coming and had a newborn and a 2 year old, I sat there for over 4 hours!! Just to leave and have 3 lights c an hour and a half max as they knew I was coming and had a newborn and a 2 year old, I sat there for over 4 hours!! Just to leave and have 3 lights come on within my 55 minute car ride home! Brought it back and they “fixed it” and was also told I’d be getting a gift certificate worth like $400 to use there… neverrr received that! And since buying the car Ive had nothing but issues. I should have known when the guy I was working with said basically wasn’t their problem once I left! Place is an absolute joke! More
by Danielledickhaus
Employees Worked With
Can’t remember
February 26, 2022
My entire experience with Armory was excellent. And my sales man Jerome was was very helpful and professional. He made it a relaxing and enjoyable experience. And my sales man Jerome was was very helpful and professional. He made it a relaxing and enjoyable experience. More
by billconstant10
Employees Worked With
Jerome Rucker, Evan Yedynak
February 23, 2022
Great Customer Service! ! Smooth transition with sale and paperwork this was my 3rd lease with Carolyn Hendrickson and she is awesome!! Finance department was efficient and h ! Smooth transition with sale and paperwork this was my 3rd lease with Carolyn Hendrickson and she is awesome!! Finance department was efficient and helpful also. I would recomnend Armory/ Jeep to new customers the experience is seamless!! Thank You!! More
by Jeep3
Employees Worked With
Carolyn Hendrickson, Evan Yedynak
February 17, 2022
Danielle in service was extremely helpful and very pleasant. She apologized for not washing car they were extremely busy and told me to come back tomorrow. She is definitely a asset to the company. pleasant. She apologized for not washing car they were extremely busy and told me to come back tomorrow. She is definitely a asset to the company. More
by Cdelayo
Employees Worked With
Danielle Sagendorph
January 09, 2022
Billy Comtois was excellent from his customer service skills to being knowledgeable about cars. Made our car buying experience very smooth. I would definitely recommend armory especially Billy Comto skills to being knowledgeable about cars. Made our car buying experience very smooth. I would definitely recommend armory especially Billy Comtois to anyone who’s in the market for a new/used car. More
by mitchie80
Employees Worked With
Billy Comtois
December 01, 2021
Thank you Morgan Williams. Just purchased my second vehicle from Morgan . I kinda ran him thru the mill on this purchase. He did an outstanding job . All done over the phone . Thank you Morgan vehicle from Morgan . I kinda ran him thru the mill on this purchase. He did an outstanding job . All done over the phone . Thank you Morgan More
by judger
Employees Worked With
Morgan Williams, Evan Yedynak
October 10, 2021
Worst communication I have ever seen from a service department. Take your Jeep elsewhere for maintenence, and don't buy one from these amateurs. department. Take your Jeep elsewhere for maintenence, and don't buy one from these amateurs. More
by Phil
Employees Worked With
Danielle Sagendorph
August 27, 2021
Worst service experience as I bought a Brand New Grand Cherokee 2020 in Sep 2020, which had no trouble as I was their golden goose right..! But when I go for a service for a grinding sound in one of my Cherokee 2020 in Sep 2020, which had no trouble as I was their golden goose right..! But when I go for a service for a grinding sound in one of my left front tire.., they had me book 3 appointments in 2 months and said it was alignment($215). I took it later to Goldstein and saw to my surprise that next week my wheel alignment was off again, even though I didn’t put 20 miles on my vehicle. Goldstein said my tires were bad and billed me for 2 new tires- ($503). After 2 weeks, I still felt that it wasn’t the tires issue and came back again to listen it was front bearings issue.(Still awaiting my car to be fixed as on 8.27.2021) As a whole…- Service centers for JEEP BRAND(FCA) are horrible people and they’re don’t know nothing about the vehicle servicing. A complete UTTER SHAME on JEEP dealers in Capital Region NY, other than for purchases. I suggest these dealers not to SELL any cars no more and FRAUD customers for money. Go for lighter vehicle brands as they’ll not cause problems and waste your time & energy for 3-4 months. More
by PissedOffCustomer
Employees Worked With
NICK MILLER, Marlon Hardie, A.J. Erschen
July 26, 2021
Marlin Hardy is one of the outstanding service department employees that I have delt with in the past 20 years. He is helpful, accommodating and does everything to make the experience excellent. Resentful employees that I have delt with in the past 20 years. He is helpful, accommodating and does everything to make the experience excellent. Resentful I had a service issue with my Jeep Cherokee and in no way do I want that neagative survey I filled out to reflect on Marlin Hardy. He was NOT the mechanic trying to fix the car. He just relayed the message to me. Thank you for your consideration. Louis Gilboord More
by Eng101112
Employees Worked With
Marlon Hardie
