Armory Chrysler Jeep Dodge Ram Fiat of Albany - Service Center

Brain Koehler, Best Sales Person Ever Armory garage one of the best dealer. Great services, my sales person Brian Koehler has done an amazing job in getting myself and my husband the vehic Armory garage one of the best dealer. Great services, my sales person Brian Koehler has done an amazing job in getting myself and my husband the vehicle we wanted. We could have not been happier than what we are right now. Brain Koehler took the time and patient to listen to what exactly we were looking for and he made it happen. Brian Koehler also took his time out to drove me to get my paper works done, drove to my husband job place which is about ½ hour to get there to him just so he could also sign the paper so we can have this vehicle on the exact day we need to go on vacation and Brian Koehler did that for us we actually have our new vehicle to go on vacation thanks so much Brian Koehler for doing this for us. Brian Koehler also did what he did to get us approved and I could not thank him enough. All thanks to Brian Koehler for doing such an amazing job and taking the time to spend with us to have Our New Vehicle. There is no one who could have done a better job than Brian Koehler. Definitely a 5 STAR More

poor customer service I had a bad experience at the service department. Marlon has a robotic customer service, he made me very uncomfortable to return for future services. I had a bad experience at the service department. Marlon has a robotic customer service, he made me very uncomfortable to return for future services. After my car was service there was small issue with noticing space that weren't there before. When I brought it to Marlon's attention he simply said there's nothing he can do. thank God there was a real manager to resolved the issue in less than minute... More

Awful customer service First woman who answered the phone spoke to me like I was stupid when I asked a simple question, then when I asked to speak to a manager "Bob" basical First woman who answered the phone spoke to me like I was stupid when I asked a simple question, then when I asked to speak to a manager "Bob" basically repeatedly told me "I can't help you" when dealing with trying to get a rental car to get to work while the FOUR recalls I have on my 2012 vehicle get fixed. Told me to call Goldstein if I thought I could get better service there. So I did. I Called Goldstein and they got me in for the same day for all the recalls to be fixed, a free rental, and complimentary car wash. I always used to recommend armory since that's where I bought my car. Never again. So disappointed with how genuinely rude they were. I'll be buying my future jeeps there and so will my family. More

Careless Work Leads to Unnecessary Costs Multiple service visits to Armory Garage. Few have gone well or without an issue. If I had another option or place to go I would not return here. Onc Multiple service visits to Armory Garage. Few have gone well or without an issue. If I had another option or place to go I would not return here. Once they told me I needed new spark plugs. I explained I didn't and that would be impossible since my last visit 3 months ago (not even 2,500 miles ago) they were replaced. They thought I wouldn't notice. Of course they then came back and said I was correct and it was a "mixup". They also failed to make notes or explain to me why notes were not made on my last inspection until I was there being asked to sign for charges. They may do good work on your car, but their business practices are sloppy. You need to be a strong advocate for yourself if you decide to come here. Do your homework and don't let them fool you. More