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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

3.8
661 Reviews

960 Central Ave

Albany, NY

12205

Directions

Latest Reviews

October 09, 2021

"Worst communication I have ever seen from a service..."

- Phil

Worst communication I have ever seen from a service department. Take your Jeep elsewhere for maintenence, and don't buy one from these amateurs.

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Employees Worked With

Danielle Sagendorph
4.0

August 27, 2021

"Worst service experience as I bought a Brand New Grand..."

- PissedOffCustomer

Worst service experience as I bought a Brand New Grand Cherokee 2020 in Sep 2020, which had no trouble as I was their golden goose right..! But when I go for a service for a grinding sound in one of my left front tire.., they had me book 3 appointments in 2 months and said it was alignment($215). I took it later to Goldstein and saw to my surprise that next week my wheel alignment was off again, even though I didn’t put 20 miles on my vehicle. Goldstein said my tires were bad and billed me for 2 new tires- ($503). After 2 weeks, I still felt that it wasn’t the tires issue and came back again to listen it was front bearings issue.(Still awaiting my car to be fixed as on 8.27.2021) As a whole…- Service centers for JEEP BRAND(FCA) are horrible people and they’re don’t know nothing about the vehicle servicing. A complete UTTER SHAME on JEEP dealers in Capital Region NY, other than for purchases. I suggest these dealers not to SELL any cars no more and FRAUD customers for money. Go for lighter vehicle brands as they’ll not cause problems and waste your time & energy for 3-4 months.

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Employees Worked With

A.J. Erschen
1.0
Marlon Hardie
1.0
Other Employees : NICK MILLER

July 26, 2021

"Marlin Hardy is one of the outstanding service department..."

- Eng101112

Marlin Hardy is one of the outstanding service department employees that I have delt with in the past 20 years. He is helpful, accommodating and does everything to make the experience excellent. Resentful I had a service issue with my Jeep Cherokee and in no way do I want that neagative survey I filled out to reflect on Marlin Hardy. He was NOT the mechanic trying to fix the car. He just relayed the message to me. Thank you for your consideration. Louis Gilboord

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Employees Worked With

Marlon Hardie
5.0

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