"Worst service in my entire life"
This was the worst experience I have ever had servicing my car. I wish I could give them zero stars. First they told me that they couldn't tell me whether the repair I needed would be covered by warranty or not. I took a chance and scheduled the repair anyway. I dropped the car off at about 4 p.m. the day before my 7:30 a.m. appointment the following day. I spoke to the service person then. She didn't say when the car would be finished. I assumed since all it was was the back hatch coming unlocked, that a full day would be plenty. I went into the service desk at 11 a.m. to check on my car. Nothing had been done. At about 3 p.m., I called again to check on my car. All she said was ohh it won't be done today. So I had to book second night in a hotel. The following morning I went in about 11 a.m. again. Nobody could tell me when my car would be ready. Fortunately, I came in again a little before noon and my car was nearly done. The service agent said she had tried to call me, but when I got home I saw that she had actually only called me at 11:30. I asked again if the service was covered by warranty. She had forgotten that I had already asked that question three previous times. She didn't know. In order to take my car that day, I had to pay up front. When I got home, I left three or four messages trying to find out about warranty coverage. One of those times I even talked to a different woman who kept me on the phone for a while as she tried to find out. Eventually, she told me that she didn't know and would have somebody call me back. Nobody ever called me back--not from the messages I left, not from the message the woman I talked to supposedly left. Finally, I called and asked to speak to a service manager. I was sent to someone who deals with customer complaints. This was about a month after the service was done. He was able to figure out that the service was covered and got a check sent to me. I have never had such bad customer service. I would never use this place again, even though it's the only place within 400 miles that I can get warranty service. Because of this, despite the fact that I love my Fiat, I won't be buying another one since this is the only place to get it serviced and they are terrible.
Employees Worked With
"First Vehicle Buying Experience"
I found the perfect vehicle from Armory on CarGurus. From the first viewing of the car through bringing the car home, Dave Crist made the whole process of buying my first car really easy. He went above and beyond helping my family and I.
"New Jeep Purchase "
- Tony N.
Recently Purchased a new 2019 Jeep Compass Latitude, I worked with Brian Walts, Very knowledgable and professional.
Would definitely recommend this dealership and salesman. Tony N.