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Arnie Bauer Buick GMC Cadillac
Matteson, IL
2,099 Reviews
Arnie Bauer Cadillac Buick GMC is proud to serve our customers around the Matteson area and worldwide as your certified dealer. At Arnie Bauer Cadillac Buick GMC we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Arnie Bauer Cadillac Buick GMC, your certified dealer, serving the Matteson area.
Whether you're shopping for a new car, looking for parts and accessories, looking for a great place to buy tires with a price match guarantee or need to have your vehicle serviced, you'll find what you need at Arnie Bauer Cadillac Buick GMC.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,099 reviews
Verified Customer
September 02, 2020
Always excellent, fast, professional service.Adam always Always excellent, fast, professional service. Adam always takes great care and attention to detail. Comfortable and Clean surroundings with free Always excellent, fast, professional service. Adam always takes great care and attention to detail. Comfortable and Clean surroundings with free coffee, tea or water I Highly recommend Arnie Bauer More
by JANKATS
Employees Worked With
Adam Estes
September 02, 2020
Excellent and Reliable Service and Car Performance. Excellent and very good Personnel in the Service Department. Fair. Pricing and good personal service. Good team headed by Dennis Bauer Excellent and very good Personnel in the Service Department. Fair. Pricing and good personal service. Good team headed by Dennis Bauer More
by Bud
Employees Worked With
Bill Neibert, David Steffan
September 01, 2020
Good service, had to come back a second time but that was GMs fault and not the dealers. Dave and Bill in the service department are great to deal with. GMs fault and not the dealers. Dave and Bill in the service department are great to deal with. More
by RYANVEERMAN
Employees Worked With
Bill Neibert, David Steffan
September 01, 2020
The service was prompt and easily remedied. Wait time was minimal. I was addressed in a professional manner and was directed to the nearest waiting area. minimal. I was addressed in a professional manner and was directed to the nearest waiting area. More
by Nita C
Employees Worked With
Bill Neibert
August 31, 2020
The guy helping me, didn't seem to care about, what issues, I was having with my vehicle. I asked, if I can be called, about a wheel alignment. Because, I has one 2 years ago. Never got a call. I men issues, I was having with my vehicle. I asked, if I can be called, about a wheel alignment. Because, I has one 2 years ago. Never got a call. I mentioned, I brought tires, from you all, which was under 2 years warranty, that was disregard. He removed 1 of the 3, I mentioned on the house. No one informed me, that you all will be keeping my vehicle, overnight. I'm sure, like before, no one will follow up, to really hear, my concerns. I'm very dissatisfied. No one mentioned Home delivery More
by Al
Employees Worked With
Mark Diehl
August 30, 2020
People were courteous , capable and professional , my car was ready on time and the service was performed quickly. The service area was clean and orderly with social distancing a priority . was ready on time and the service was performed quickly. The service area was clean and orderly with social distancing a priority . More
by Carmen
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Corey Dockery
August 28, 2020
Excellent customer service Jake was very good and respectful my only complaint is I got Dollar store mats in my SIERRA DENALI and GM could have put more features into the Denali respectful my only complaint is I got Dollar store mats in my SIERRA DENALI and GM could have put more features into the Denali More
by Mitchell-love
Employees Worked With
Jake, Angie Chalmers
August 28, 2020
I really wasn't please with my service. Mark Diehl was my service representative and I'm not giving him any stars. During a pandemic Mark wiped his nose with his hands did not wash his hands are use any sani service representative and I'm not giving him any stars. During a pandemic Mark wiped his nose with his hands did not wash his hands are use any sanitizer. He spoke to me as if I couldn't afford to buy a $11.00 battery for my key fob. I have a front headlight that was out and it wasn't address. He was rude and short with speaking with me. My vehicle was half washed. I had to rewash it when I left the dealership. More
by ZION91
Employees Worked With
Mark Diehl
