Arnie Bauer Buick GMC Cadillac

They were friendly enough, no issues with that, however I feel full disclosure on the used truck I bought did not happen. There is an issue that was covered up by deleting codes from the info center that war feel full disclosure on the used truck I bought did not happen. There is an issue that was covered up by deleting codes from the info center that warned of low coolant. The only way that would happen is if the service department cleared the code. More

Love working with the Arnie Bauer team!Customer service Love working with the Arnie Bauer team! Customer service is great, cars are always ready when promised. Facility is neat and clean. Always happy wi Love working with the Arnie Bauer team! Customer service is great, cars are always ready when promised. Facility is neat and clean. Always happy with our experience! More

The parts & service departments were very professional handling the issues with my truck! My car was fixed in a very timely manner & I’ll definitely visit this dealership again! handling the issues with my truck! My car was fixed in a very timely manner & I’ll definitely visit this dealership again! More

Brakes were squeaking My 2017 Cadillac XT5 is still under warranty so my brake pads were replaced. Bill informed me that the pads were replaced because Cadillac no longer u My 2017 Cadillac XT5 is still under warranty so my brake pads were replaced. Bill informed me that the pads were replaced because Cadillac no longer uses the pads that were on my vehicle. Bill always provides excellent service to me More

My salesman knows that I am handicapped so he doesn't waste my time plus he knows me so my purchase is all but guaranteed. waste my time plus he knows me so my purchase is all but guaranteed. More

As usual, I was in and out. I came in for an oil change. Mike explained what I needed. Additionally I had questions about my warranty coverage. He provided me with the information I needed. I was i Mike explained what I needed. Additionally I had questions about my warranty coverage. He provided me with the information I needed. I was impressed the way the seating g was arranged that allowed for social distancing!!! Thank you!!! More

They did a great job and we will continue to come. Do I need to write an essay about your service dept , they did s go job!! need to write an essay about your service dept , they did s go job!! More

Sales person aka Rickey vandleer was excellent worked with us explaining everything.very knowledgeable of the truck and terms of the financial end also we had a lot in common one of the better experience with us explaining everything.very knowledgeable of the truck and terms of the financial end also we had a lot in common one of the better experiences I had ever buying a vehicle from a dealer More

Mike was very professional, as always.I appreciate that Mike was very professional, as always. I appreciate that he wore his masks and made me feel comfortable being at the Matteson location during this ep Mike was very professional, as always. I appreciate that he wore his masks and made me feel comfortable being at the Matteson location during this epidemic ###LifetimeBuickOwner### More

I came for oil change/look at used xt5 & was treated well on both ends, still interested in XT5 & will be in touch soon thanks on both ends, still interested in XT5 & will be in touch soon thanks More