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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.2
2,099 Reviews
Arnie Bauer Cadillac Buick GMC is proud to serve our customers around the Matteson area and worldwide as your certified dealer. At Arnie Bauer Cadillac Buick GMC we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Arnie Bauer Cadillac Buick GMC, your certified dealer, serving the Matteson area. Whether you're shopping for a new car, looking for parts and accessories, looking for a great place to buy tires with a price match guarantee or need to have your vehicle serviced, you'll find what you need at Arnie Bauer Cadillac Buick GMC.
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5525 Miller Circle

Matteson, IL

60443

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Showing 2,099 reviews

June 02, 2022

Stephanie from customer care is great and responsive! I enjoy working with her. The service team is very solid to work with as well. I do wish that after every service visit I can get a read out o More

by SMITHWM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Sroka - 5 stars!!
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June 02, 2022

Appreciate how agents treat me and how they took care of my car being repaired on time and complete with no return issues. More

by c_smithjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Jessica McCormick
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May 31, 2022

Very good with service also answers question you need to know about your car and your needs. More

by henryosavage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Jessica McCormick, David Steffan
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May 31, 2022

Very helpful with any concerns ,quick response time ,very prompt with updates on your vehicle More

by kdonada708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie, Rowland Laird, Adam Estes
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May 31, 2022

I was 100% satisfied with the assistance I received in my search for a new vehicle! Very impressed from the first interaction I had with Stephanie on the internet, to working with Alexis and finally signing More

by SALDK26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie - Internet Dept, Alexis Malecha
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May 30, 2022

Bill was great. Called me every step of the way and everything appears to be fixed. More

by michelle_hood86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus, Bill Neibert
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May 28, 2022

Employees, mechanics and service desk, are all very courteous and efficient friendly and professional throughout my visit More

by mrsesor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rocky, Bill Neibert
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May 27, 2022

Very professional approach to addressing my concerns in regards to my vehicle. Was kept informed . More

by Nowitzki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Report | Print
May 26, 2022

I was a little surprised and disappointed that my car wasn't washed. My previous dealer wash car for every service ..and it was a Hyundai 😆 More

by JSAN267770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes
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May 26, 2022 -

Arnie Bauer Buick GMC Cadillac responded

We apologize immensely for this error on our end. ALL vehicles should leave Arnie Bauer with a complimentary car wash when completed. Unfortunately, I do not have a name on this review. My name is Jessica, the Customer Service Manager at Arnie Bauer. Can you please contact me at 708-720-7363? I will be more than happy to set up a complimentary Buff and Shine on your vehicle ASAP! Thank you for your time. I do look forward to speaking with you soon!

May 25, 2022

Service did not go well, however Bill my service person was very professional.you more like this gentleman. More

by kennethross51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Parker, Bill Neibert
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May 25, 2022 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your time in our Service Department. We apologize for any inconvenience. Please contact our Customer Service Manager Jessica at 708-720-7363 with any outstanding concerns. She will be more than happy to help! Bill will also be available at 708-720-7354. Thank you again. We hope to resolve any concerns for you asap!

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