
Arnie Bauer Buick GMC Cadillac
Matteson, IL
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see my review below Service was fast and courteous even thou it was snowing you should automatically provide car wash with service without having to ask for when we first Service was fast and courteous even thou it was snowing you should automatically provide car wash with service without having to ask for when we first come in. More
Awesome as always I really enjoyed my visit Arnie Bauer Adam was great the tax in the back always take care of me and make sure my vehicle is safe to drive I really enjoyed my visit Arnie Bauer Adam was great the tax in the back always take care of me and make sure my vehicle is safe to drive More
Satisfied with service on heater/ac problem Arnie Bauer Service Center was very helpful and expedient when they took care of my problem with heating and cooling on my Enclave. They were able to Arnie Bauer Service Center was very helpful and expedient when they took care of my problem with heating and cooling on my Enclave. They were able to quickly diagnose the issue, identify the problem part and replace it within several hours. I got my car back the same day within several hours of bringing it in. It now works perfectly. More
Great service at Arnie Bauer Great service as always at arnie Bayer. Took the time to find the part needed and got the job done while I was waiting.. thanks!! 5 stars Great service as always at arnie Bayer. Took the time to find the part needed and got the job done while I was waiting.. thanks!! 5 stars More
Honest not pushy salesman My husband and I had a great experience buying our Escalade. Dave came across very nice, honest and not pushy. My one complaint would be that the batt My husband and I had a great experience buying our Escalade. Dave came across very nice, honest and not pushy. My one complaint would be that the battery was dead when we purchased the car due to a someone leaving it running and a light on. They had to jump the vehicle and the service technician left before replacing the battery so we had to bring the vehicle back the next day for service for a new battery. I was very disappointed with this situation. I felt we are buying a car an expensive car at that so a battery should of been replaced before we left with the vehicle. Even though the car buying process takes forever and we had the battery issue Dave made it as pleasant as possible!! Thanks for your help! I would definitely recommend Dave and this car dealership. More
Excellent service On a Sunday, my 5 y/o Buick’s chk engine light came on and my car wouldn’t start. Had it towed to the dealership. The next morning I arrived just as t On a Sunday, my 5 y/o Buick’s chk engine light came on and my car wouldn’t start. Had it towed to the dealership. The next morning I arrived just as the service center was opening and my car was already inside being assessed. I spoke with the service Dept staff in person to ask some questions and then I left. Received a p/c in early afternoon informing me my car was ready and the issue was still covered under warranty. I was incredibly pleased to hear this. And very grateful they were able to tend to my car without notice and in a timely manner. Thankyou!!!! More
On Time Professionalism - start to finish Appointment time was honored and service was completed in less than an hour. Lovely clean waiting areas and loved looking at the new cars while I wait Appointment time was honored and service was completed in less than an hour. Lovely clean waiting areas and loved looking at the new cars while I waited. More
People I dealt with are not on the list. Very friendly. My salesman is not on the list of people who helped me. Mike was the salesperson and Jeff was the person who did the financing. Very friendly. My salesman is not on the list of people who helped me. Mike was the salesperson and Jeff was the person who did the financing. More
Water leaks October 23-2019 i was at the repair shop for a leak in my sunroof. I spoke with David J. Steffens about my concerns, he explain to me what was going o October 23-2019 i was at the repair shop for a leak in my sunroof. I spoke with David J. Steffens about my concerns, he explain to me what was going on. David respected me as a person and as a customer. NEED I Say Moore!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
Oil change The time duration for both the oil change and alignment took only an hour. In previous visits it took an hour and a half just for the oil change so s The time duration for both the oil change and alignment took only an hour. In previous visits it took an hour and a half just for the oil change so service has improved. More