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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.5
2,106 Reviews
Arnie Bauer Cadillac Buick GMC is proud to serve our customers around the Matteson area and worldwide as your certified dealer. At Arnie Bauer Cadillac Buick GMC we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Arnie Bauer Cadillac Buick GMC, your certified dealer, serving the Matteson area. Whether you're shopping for a new car, looking for parts and accessories, looking for a great place to buy tires with a price match guarantee or need to have your vehicle serviced, you'll find what you need at Arnie Bauer Cadillac Buick GMC.
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5525 Miller Circle

Matteson, IL

60443

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Showing 2,106 reviews

December 30, 2024

Great Dealership, Great Staff when it comes to buying a new car or service, you can expect a first class experience when visiting. Alex M. and Bret are always the best! More

by Denny Kacich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret Pechtold, Alexis Malecha
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November 20, 2024

Tech left old oil filter upside down under hood leaving big oil stain on driveway.Not the professional service I normally get ! Mark Diehl did get me in to get fixed.I appreciate that. More

by clumpner1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Brdar, Mark Diehl
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Nov 21, 2024 -

Arnie Bauer Buick GMC Cadillac responded

Dear Mr. Clumpner, Thank you for taking the time to speak with me earlier. Please allow me to extend our sincerest apologies for the error made on our end. I assure you this is highly unusual and not reflective of the standards we uphold in our department. I’m glad Mark was able to assist promptly, and I want to reassure you that we’ve taken steps to ensure you’re fully supported for your next service visit. When you’re ready, we’ve got everything arranged to take care of your needs. Should you have any additional questions or require further assistance, please don’t hesitate to contact me directly at 708-720-7363. Once again, I apologize for the inconvenience and truly appreciate your understanding. We look forward to welcoming you back soon.

Nov 22, 2024 -

clumpner1975 responded

Thank you.

October 08, 2024

Every time I bring my truck in for service they never do what is supposed to be performed for service More

by andersonlandscape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica McCormick
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Oct 08, 2024 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with your service visits. This is not the level of service we aim to provide, and we would like to make it right. Our Customer Service Manager, Jessica McCormick, is available to assist you directly and ensure that any outstanding issues are addressed promptly. Please give her a call at 708-720-7363, and she will personally work with you to resolve the matter and ensure your truck receives the care it deserves. At Arnie Bauer Buick GMC Cadillac, we value your business and want to restore your confidence in us. Thank you for giving us the opportunity to improve your experience. Best regards, The Arnie Bauer Buick GMC Cadillac Team Call Jessica McCormick at 708-720-7363 to discuss your service concerns!

May 15, 2024

I had a great experience with having them fix the problem i was having with my car. More

by laural
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Estes
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March 18, 2024

First-class team and great customer support. Mark Diehl is awesome to work with. Highly recommended! More

by Gia & Hayward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Print
Mar 19, 2024 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your kind words! We're delighted to hear that you had a first-class experience with our team at Arnie Bauer Buick GMC Cadillac. If you need anything else or have further questions, feel free to reach out. We appreciate your business!

February 08, 2024

A couple of quick questions for a potential sale of $50,000+. It indicated on website a text phone number that would contact you with their general sales manager. Unfortunately, someone other than thei More

by Richz
Recommend Dealer
No
Employees Worked With
Bret Pechtold
Print
Feb 10, 2024 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for sharing your experience with us. We apologize for any inconvenience you encountered. Please feel free to contact Jessica, our Customer Service Manager, at (708) 720-7363. She'll be more than happy to assist you and ensure your questions are answered promptly. We appreciate your patience and hope to have the opportunity to earn your business.

November 05, 2023

I scheduled a test drive for a specific truck online. They contacted me and said the truck was still available They sent me a reminder the next morning that my appointment was at 2pm. I was looking so More

by rmsdvm95
Recommend Dealer
No
Employees Worked With
I didn't get the salesman's name
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Nov 09, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello Valued Customer, We’re sorry to hear about your experience. This does not reflect the level of service we strive to provide. We sincerely apologize for any inconvenience caused and appreciate your feedback. We will use this as an opportunity to improve our processes and ensure better communica tion in the future. If there's anything we can do to make this right, please contact Jessica, our Customer Service Manager, at (708) 720-7363.

September 01, 2023

Sam was a great salesman. He helped us find the perfect car and got a great deal. He was very helpful when challenges came up. He was quick and efficient in his selling proces More

by greta.oskam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Sodre
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August 30, 2023

There no help at all, it like buying car off the street , they suck don’t buy from them More

by PADEN128513
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rowland Laird
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Aug 30, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Tyrell, I am sorry we could not come to a resolution. Our service advisor Adam did provide you a quote earlier this summer in regard to AC concerns. In the event that there is something else I can assist you with, please let me know. Jessica at 708-720-7363

August 25, 2023

Very helpful. Selected a car from their website; got all my questions answered online; had an unexpectedly high trade-in allowance, and then a delivery by Greg Par More

by davidedelberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Parker
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Aug 30, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello David, Thank you for sharing your fantastic experience with us! We're thrilled to hear that you found our online services to be helpful and that your questions were promptly answered. It's wonderful that you received an unexpectedly high trade-in allowance, making the process even more satisfying. We're pleased to know that Greg Parker provided you with a thorough rundown of all the details and operations of your new car during the delivery. We believe in providing comprehensive support to ensure that you're comfortable and confident with your new vehicle. We truly appreciate your recommendation of our dealership to others seeking GM products. Even if Matteson, IL might be unfamiliar to you, we're delighted that we could make the journey worthwhile. If you have any further questions or need assistance in the future, please don't hesitate to get in touch. Thank you for choosing Arnie Bauer—we're here for you.

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