Arnie Bauer Buick GMC Cadillac

mechanics do not know what they are doing!! I would not Recommend Arnie Bauer Buick; I got an Oil change at jiffy lube and they told me transmission oil was leaking, so i made an appt for servic I would not Recommend Arnie Bauer Buick; I got an Oil change at jiffy lube and they told me transmission oil was leaking, so i made an appt for service I just moved to Matteson so I was looking in to changing where I take truck in for service. BIGGEST MISTAKE.so they looked at it and said it was Motor oil I just fixed a motor leak and showed the person helping me the paper work and said that was the problem and had to take it back to where the work was done. I figured i would wait because it is about 45 min from my home BIG MISTAKE I didn't know my miles where almost over for my extended warranty! I took it in to the dealership where I GO and they said it was TRANSMISSION OIL NOT MOTOR " HOW CAN THEY NOT KNOW THE DIFFERENCE"!!!!! NOW I DON'T HAVE THE EXTENDED WARRANTY AND IT IS GOING TO COST ME 2300 + TAX TO FIX!!!! THEY TOTALLY MIS DIAGNOSED MY VEHICLE WHAT KIND OF MECHANICS DO THEY HAVE THEY DONT KNOW THE DIFFERNECE BETWEEN MOTOR AND TRANS OIL! More

Horrible experience I was an out of town buyer and put a deposit down on a 2012 Cadillac CTS. My wife and I drove up to the dealership a Saturday morning to pick up the v I was an out of town buyer and put a deposit down on a 2012 Cadillac CTS. My wife and I drove up to the dealership a Saturday morning to pick up the vehicle. When we arrived at 11:30 am we let them know we were there to pick up the vehicle. After about 15 minutes a nervous salesman came over to tell me they sold the car the previous night. I immediately asked to see the sales manager and he looked me in the eye and said sorry nothing he could do. After I questioned him he said if I didn't leave the premises he would call the police. I am now looking to purchase an Escalade and guess what dealership popped up............ I think not. More

By far the worst I would not recommend my dog to Arnie Bauer. A week after purchasing a 2011 GMC, it was back at the dealership for service and repair. The guys in the I would not recommend my dog to Arnie Bauer. A week after purchasing a 2011 GMC, it was back at the dealership for service and repair. The guys in the service department are EXTREMELY RUDE and unfriendly. The truck needed $800.00 worth of service done to it. When my husband called and asked how this could happen (seeing we only had it less than a week before we took it back) the service department informed us that we bought a used vehicle what were we expecting. They did pay for the repairs, but after I picked it up it sound horrible. It is still squealing really bad. From the car lot to my house it squealed. If I wanted something that squealed, I would've kept what I had. I am so unhappy and upset with this situation. I will never do business with this company again, and I will tell any and everyone not to go there. By far the worst buying experience ever. More

Excellent experience overall. Looking forward to my next vehicle from Arnie Bauer!!! Trina made the whole transaction smooth and simple. I would recommend this dealer wholeheartedly. vehicle from Arnie Bauer!!! Trina made the whole transaction smooth and simple. I would recommend this dealer wholeheartedly. More

Contacted this team to get status on my vehicle. The rep that was dealing with my truck was not around. When I asked for a status because it had been over 20 hrs in their possession, I was told that the rep that was dealing with my truck was not around. When I asked for a status because it had been over 20 hrs in their possession, I was told that the rep could get me a status because the other rep wasn't around... basically he didn't want to be bothered to assist a paying customer. Very shoddy customer service. More

I called to see about a transmission repair and was told by the service guy that unless there was a computer code, they could not diagnose a vehicle problem. I asked if there was anyone capable onsite to di by the service guy that unless there was a computer code, they could not diagnose a vehicle problem. I asked if there was anyone capable onsite to diagnose in the absence of a computer code to tell them something; can it be that nobody is capable enough to manually observe, inspect and review a vehicle and identify the area of concern? He said that I should not talk to him like that. I agreed. I hung up. So much for a 30 plus year association with that dealership. It is the second time I have had this experience with Cadillac. They must be making tons of money to blow off customers so easily. More

I have a new Buick LaCrosse and I recently hit a pothole that needed my GoodYear tire replaced. I went to this dealership as they had it in stock and they charged me over $100 more than another dealership that needed my GoodYear tire replaced. I went to this dealership as they had it in stock and they charged me over $100 more than another dealership charged me a few months back for the same exact tire. They ethically ripped me off! I am disappointed that this dealership marked up a tire so much knowing that I really had no other choice. I would avoid this place based on ethical business practices. More

I've been to alot of Dealerships, never been treated so PROFESSIONAL!!! Darrin Bauer & gang at Arnie Bauer were unbelievable. Thanks again for making a normally difficult process Easy. Also got a chance to PROFESSIONAL!!! Darrin Bauer & gang at Arnie Bauer were unbelievable. Thanks again for making a normally difficult process Easy. Also got a chance to meet the folks in service, all were friendly and eager to help... More

I have bought a few Cadillacs from Arnie Bauer over the past 7-8 years. They have always made me feel great when I come in to buy as well as when I come in for service. I always shop for a price, and they past 7-8 years. They have always made me feel great when I come in to buy as well as when I come in for service. I always shop for a price, and they have had the best deal every time. I just bought a Pontiac and a GMC from them, and I had another good experience. More