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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.2
2,099 Reviews
Arnie Bauer Cadillac Buick GMC is proud to serve our customers around the Matteson area and worldwide as your certified dealer. At Arnie Bauer Cadillac Buick GMC we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Arnie Bauer Cadillac Buick GMC, your certified dealer, serving the Matteson area. Whether you're shopping for a new car, looking for parts and accessories, looking for a great place to buy tires with a price match guarantee or need to have your vehicle serviced, you'll find what you need at Arnie Bauer Cadillac Buick GMC.
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5525 Miller Circle

Matteson, IL

60443

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Showing 2,099 reviews

December 04, 2021

They missed diagnosis the problem with my Car costing me more money plus I'm out of town missing work More

by Darnellmarkham57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Diehl
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Dec 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the review. I am having the customer service manager reach out to you on Monday. Please let us know if there is anything we can do in the meantime. 708-720-7363 is Jessica McCormick's number if you have any questions.

December 04, 2021

The Arnie Bauer experience is not same. Not engaging as in the past. Just okay. More

by managerd55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Bill Neibert, Jessica McCormick
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Dec 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Managerd55, thank you for your time with us. I do apologize for the less than satisfactory visit. How can I better assist you? My name is Jessica, the CS Manager at Arnie Bauer. Your time with us is very important to me and the staff. I'd like to get a better understanding of your experience. Please contact me direct at 708-720-7363. I will be more than happy to help. Most importantly learn how to make this a better experience in the future.

December 01, 2021

Bill Neibert and everyone in the Service Department takes great care of us! They are the BEST!!! More

by Fusion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert
Report | Print
Dec 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! Please don't hesitate to reach out to us if there's anything more we can do!

December 01, 2021

Although the appointment went well, the service performed did not resolve my issue. My Radio display is still malfunctioning the same prior to the service visit. Freezing Display Panel (non responsive) More

by reggiejames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Neibert
Report | Print
Dec 02, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your review. We will have our customer service manager reach out to you tomorrow to see if we can resolve this issue for you. Her name is Jessica McCormick and her number is 708-720-7363 if you need to reach her sooner. We are sorry to hear that this has happened.

December 01, 2021

Never been disappointed with dealing with Arnie Bauer. Our salesman Tom Sinon knew exactly what we wanted in a lease. Always a great experience dealing with Arnie Bauer! More

by drstolarek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Sinon
Report | Print
Dec 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

November 29, 2021

Fast service and good service staff very friendly staff and very helpful and I like they wash the car More

by Frankieluckett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Report | Print
Dec 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 26, 2021

Car has. Same problems will be calling this morning to see about fix not happy More

by Darnellmarkham57
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Diehl
Report | Print
Nov 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We apologize for any inconvenience. Mark and the whole service team will be available today and the entire week to better assist you. Please contact us direct at 708-720-2000 or Mark at 708-720-7351. Again our apologizes for any inconvenience. We look forward to speaking with you ASAP.

November 26, 2021

People friendly and always ready to help. Explains well what was done and if you have any questions, let them know More

by marussell916
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus
Report | Print
Dec 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 25, 2021

I didn’t have an appointment, but they made room for me and got me in and out with a great experience. This is my new service center. More

by cclloyd71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Dec 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 18, 2021

Everything went well and they did a good job in very good time. Thank You for your service More

by louislwatson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Report | Print
Nov 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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