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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.2
2,099 Reviews
Arnie Bauer Cadillac Buick GMC is proud to serve our customers around the Matteson area and worldwide as your certified dealer. At Arnie Bauer Cadillac Buick GMC we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Arnie Bauer Cadillac Buick GMC, your certified dealer, serving the Matteson area. Whether you're shopping for a new car, looking for parts and accessories, looking for a great place to buy tires with a price match guarantee or need to have your vehicle serviced, you'll find what you need at Arnie Bauer Cadillac Buick GMC.
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5525 Miller Circle

Matteson, IL

60443

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Showing 2,099 reviews

November 02, 2021

Great customer Service ! Waiting area always clean Great customer Service ! Waiting area always clean Friendly staff complete jobs as promised Very easy to communicate with More

by carolsfox7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Nov 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 01, 2021

My car was towed to the dealership for a warranty problem and I was not given a loaner car. I had to get a rental car to get to work and to other appointments. More

by marsalis_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Diehl
Report | Print
Nov 03, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We are sorry to hear this unfortunate experience. When there is a warranty repair the rental should be taken care of via the manufacture. We are hoping that was the case here! Please contact our Customer Service Manager Jessica at 708-720-7363. She will be more than happy to help you. At this time with the inventory shortage it has been extremely difficult to maintain a courtesy fleet. For that we greatly apologize and greatly appreciate your continued business not to mention patience. We apologize for any inconvenience. Please reach out to Jessica with any concerns you may have.

October 30, 2021

I know my car needs additional maintenance but when it’s close to closing for the day, they aren’t as thorough no so they pursue getting the needed main completed either at the time or at a later date. More

by cynaraed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Nov 01, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again soon! We are disappointed to learn of your experience here, but will take this opportunity to improve. We hope to be of service to you again in the future. Best wishes, Arnie Bauer Buick GMC Cadillac

October 29, 2021

Great dealership, great people, great service and great parts . I feel they care you and your car. More

by OLLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, JOSEPH Gromala, David Steffan
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Nov 01, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMC Cadillac! We look forward to your next visit! Take care!

October 28, 2021

The staff are always polite and friendly. Courteous. Service provided in a timely manner. Reasonable rates. More

by Anitra
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, John Kukulka
Report | Print
Oct 30, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2021

Simple, easy and painless! Getting an oil change, is not a pain-in-the-xxx and they make it easy! More

by cgrigas39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes
Report | Print
Oct 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 26, 2021

This is the only place I have purchased and serviced my cars and suvs, since 2002!!! More

by Jacqueline James
Recommend Dealer
Yes
Employees Worked With
Henry Horton, Adam Estes
Report | Print
Oct 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 26, 2021

Very good service and nice people to work with the service department is very helpful thank you. More

by ellabruce49
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert
Report | Print
Oct 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 26, 2021

Have always had confidence in their work and the explanation of the work done. Very polite employees. More

by scarrollj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Oct 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 24, 2021

I'm not sure how I feel about the service of my vehicle. October 2nd the car was serviced. Within 2hours after leaving the dealership the service engine light came on. At the time I didn't know what it mean More

by chace1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Diehl
Report | Print
Oct 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the review and we understand your concern. Vehicles can be difficult to determine exactly what is wrong sometimes, especially when the light goes on and off. We want you to feel comfortable when you do bring your car in for service and we will have the Service Manager reach out to you later today. If you miss his call, please call 708-720-2000 and ask for Mark Snyder.

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