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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.2
2,099 Reviews
Arnie Bauer Cadillac Buick GMC is proud to serve our customers around the Matteson area and worldwide as your certified dealer. At Arnie Bauer Cadillac Buick GMC we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Arnie Bauer Cadillac Buick GMC, your certified dealer, serving the Matteson area. Whether you're shopping for a new car, looking for parts and accessories, looking for a great place to buy tires with a price match guarantee or need to have your vehicle serviced, you'll find what you need at Arnie Bauer Cadillac Buick GMC.
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5525 Miller Circle

Matteson, IL

60443

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Showing 2,099 reviews

October 23, 2021

Thanks for being a trustful repair facility that I can rely on for vehicle maintenance for my Sierra. More

by PURFECT300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Report | Print
Oct 26, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 22, 2021

Since having my XTS Arnie have been doing the service on the car and so far I am pleased with what’s been done. More

by KingsCaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Oct 26, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 19, 2021

I do not find the service department to be that service orientated or friendly at all. More

by Carolyntbellamy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, John Kukulka
Report | Print
Oct 19, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Carolyn, thank you very much for your recent visit with us and time on this review. Very sorry to hear you did not receive a 100% visit. That is disheartening. Our Customer Service Manger Jessica would be more than happy to help at 708-720-7363. If there are any chances to improve or correct a department. She is ready and willing to help!

Oct 19, 2021 -

Carolyntbellamy responded

The setvice department has been that same way for over the last three years. There was one advisor that the experience was the best customer I have recieved. Don't care for the service department.

October 18, 2021

I just wanted to take a minute to share how much I appreciated Sam and his commitment to helping me purchase my vehicle. His communication was great and he kept me informed every step of the way. I wo More

by Stacy H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Sodre
Report | Print
Oct 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 18, 2021

Always treated with respect and courtesy. The completion of service is usually done very timely. More

by ruth-gillespie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Oct 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 18, 2021

Mark went the extra mile to get my car in and scheduled a complete engine replacement More

by ccla613790
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Oct 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Mark. Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

October 18, 2021

During each visit at this dealership has been nothing less than wonderful. Everyone is Professionals and willing to help I enjoy going to the parts department which I find to be very helpful and I’m than More

by Chloe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes, JOSEPH Gromala, Chistopher Baker
Report | Print
Oct 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 18, 2021

Give customer an estimated waiting time for work that will be done to their vehicle More

by deloresedrandall
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Bill Neibert
Report | Print
Oct 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 18, 2021

I reported a nail in my tire that wasn't looked at at all. Disappointed More

by tjohnson773
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinny
Report | Print
Oct 18, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello tjohnson773. Thank you for bringing this our attention. This is very important for us to correct ASAP. Please contact Jessica our Customer Service Manager at 708-720-7363. She will make sure this is taken care of immediately.

Oct 19, 2021 -

tjohnson773 responded

Thank you but I have taken the car elsewhere to have the tire repaired. Tracy

October 18, 2021

Easy to get appointment. Clear communication with service advisors at time of appointment. Punctual and professional. More

by carol_bullock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Viny
Report | Print
Oct 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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