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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.2
2,099 Reviews
Arnie Bauer Cadillac Buick GMC is proud to serve our customers around the Matteson area and worldwide as your certified dealer. At Arnie Bauer Cadillac Buick GMC we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Arnie Bauer Cadillac Buick GMC, your certified dealer, serving the Matteson area. Whether you're shopping for a new car, looking for parts and accessories, looking for a great place to buy tires with a price match guarantee or need to have your vehicle serviced, you'll find what you need at Arnie Bauer Cadillac Buick GMC.
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5525 Miller Circle

Matteson, IL

60443

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Showing 2,099 reviews

October 11, 2021

I walked in . I was not greeted, I walked in the service area after awhile and neither of the 4 men working the service area said anything to me. No good Morning, no hello no anything… I eventually walked More

by vicki_hurst37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, Jeff Grote
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Oct 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We are so sorry you feel this way. You are a great customer and we do value you. We are in the process of trying to hire some great porters and will staff appropriately. We do hope you come back and enjoy your next visit. We also appreciate the feedback, without comments like this, we are not able to improve.

October 08, 2021

We purchased our leased car yesterday and we were given superior service by every employee who dealt with us, from my initial phone contacts to our sales person and finance consultant as well as the cashie More

by katsufak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier, Alyssa Farkas, Miranda Swinea, Jonathan Larson, Kyle Victor, Cody Bakr
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Oct 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 07, 2021

Always a good experience at arnie Bauer,excellent customer service, from the service writer to the appoint desk More

by CAPSJIMGEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Report | Print
Oct 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are very happy we could provide you with a positive experience! Thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

October 07, 2021

Dealership was nice and clean in and out very professional didn’t take long for service to be done More

by mcwakaace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Oct 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

October 07, 2021

Car on hold for 9 months due to the chip shortage and not 1 courtesy call during that time; not the level of customer service that i expect from a luxury dealership. More

by Smernard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Horton
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Oct 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you; we appreciate your feedback! Smernard, we regret that we could not communicate as often as expected. We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision. We will be following up with you over the phone in the next day as well.

October 05, 2021

It took a long time to finally find the cause of my problem but you did! Thank you to all! More

by catear904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Mark Snyder, Chistopher Baker, John Kukulka
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Oct 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

October 04, 2021

The dealership is nice and clean. Service men that work during the week appear to be friendlier. I believe it's unprofessional to request to have your car washed after it being serviced,then you have to dr More

by chace1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Oct 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you so much for your time and review. My name is Jessica the Customer Service Manager. I could not agree with you more on this service. ALL vehicles are to be dried off after wash. Your time here with us is why our lights remain on. For this past service I greatly apologize. I can make sure to have a complimentary Buff and Shine on file for you. When you have the opportunity please contact me direct at 708-720-7363. I will be more than happy to note this on your account and set an appointment as well. Thank you for review and this helpful information. I apologize for the inconvenience.

October 04, 2021

They take good care of you and don’t try to sell you something you don’t need. More

by frankfort8400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Mark Snyder, David Steffan
Report | Print
Oct 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

October 04, 2021

Vinny was great. He kept me informed on the status of my car. Customer friendly. More

by laddyjoa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinny
Report | Print
Oct 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! We look forward to your next visit! Take care!

October 04, 2021

It's good to deal with one person handling your business. Multiple people will get things mixed up More

by Mr. Dew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Report | Print
Oct 05, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you so much for your review. Glad to hear you were in good hands. Please let us know if there is anything we can help you with in the future! We will happy to get you back with Chris Baker!

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