Arnie Bauer Buick GMC Cadillac

I came into the service center for an oil change. A few days prior I had concerns regarding my brakes. They inspected my vehicle and completed the oil change under 2 hours and they were busy. I hope I rate days prior I had concerns regarding my brakes. They inspected my vehicle and completed the oil change under 2 hours and they were busy. I hope I rated the correct service rep, because he was friendly and gave excellent service. More

1st there were 2 men talking to each other at the intake, upon pulling in both walked away without saying a word to me or even acknowledging me as a customer. After a few moments someone coming inside told upon pulling in both walked away without saying a word to me or even acknowledging me as a customer. After a few moments someone coming inside told me that someone would be with me shortly.. Lastly, I could not get a 10 percent discount, because I did not have the physical coupon that Arnie Bauer sent me. i have received discounts in the past at the mention of a price special. This service department allowed a customer to walk off with my keys before, and hid it from the service manager. Perhaps that should have been my last visit. More

Very good very good good greeting. Good service don’t like being forced to write 25 word. Everyone polite they even found my cell phone which l left on the desk mike put it away for safe keeping thank y like being forced to write 25 word. Everyone polite they even found my cell phone which l left on the desk mike put it away for safe keeping thank you. More

I have been servicing my car with Adam since I brought my car and the other cars. He always keep me updated of the next or upcoming service that needs to be done. He is very informative and polite. I never l car and the other cars. He always keep me updated of the next or upcoming service that needs to be done. He is very informative and polite. I never leave not understanding. I have to say great work Adam and thanks for all your help it’s greatly appreciated. More

Didn't have any major problems with your service dept., but I'll go way out of my way NOT TO PURCHASE another Cadillac from your dealership. I do intend to purchase another one but I'll go way out of my way NOT TO PURCHASE another Cadillac from your dealership. I do intend to purchase another one More

Great facility, great team. Adam is my trusted advisor. I do what they tell me to do and I have no issue with that. Adam will also look forward in case anything expensive is coming up so we can plan and s I do what they tell me to do and I have no issue with that. Adam will also look forward in case anything expensive is coming up so we can plan and schedule it. I've been with Arnie Bauer for years. More

After reading the reviews for this place, I felt this was a great place to go get service on my vehicle, boy was I wrong! Im a travel nurse and I just needed to get simple oil change on my Escalade. They ser a great place to go get service on my vehicle, boy was I wrong! Im a travel nurse and I just needed to get simple oil change on my Escalade. They service gentleman was nice, the sales man was very rude on the other hand. I asked to look at the new Escalade and it seemed to be a problem and I guess he felt like I didnt have enough money because he made it a point to say several times that the vehicle was a six figure vehicle and I made it a point to let him know that I made six figures. He had no interest at all in showing me the vehicle at all, Im an african american female and I had a caucasian female co worker with me and she was very upset with the way I was treated. Im sorry but you just missed a six figure deal. Hopefully they next person that comes in will get treated better. More

The best time I every had in a dealership's every one was willing to go the extra mile to get the job done thank you was willing to go the extra mile to get the job done thank you More

The experience was good. It was for the first oil change and I did not lease the car from Bauer but from Holland, MI. but I have it serviced in Illinois. and I did not lease the car from Bauer but from Holland, MI. but I have it serviced in Illinois. More

Great people, great facility, great service,have 100% of my trust. The service department is top notch also. Very professional and user friendly - no high pressure sales. my trust. The service department is top notch also. Very professional and user friendly - no high pressure sales. More