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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.2
2,099 Reviews
Arnie Bauer Cadillac Buick GMC is proud to serve our customers around the Matteson area and worldwide as your certified dealer. At Arnie Bauer Cadillac Buick GMC we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Arnie Bauer Cadillac Buick GMC, your certified dealer, serving the Matteson area. Whether you're shopping for a new car, looking for parts and accessories, looking for a great place to buy tires with a price match guarantee or need to have your vehicle serviced, you'll find what you need at Arnie Bauer Cadillac Buick GMC.
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5525 Miller Circle

Matteson, IL

60443

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Showing 2,099 reviews

June 26, 2021

Not pushy. Good people. Worked with Kyle to get our car. Nice sales manager Cody. Easy process & they all stayed late to get it done. More

by Kat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Victor, Cody Bakr
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Jun 28, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMc Cadillac! Please don't hesitate to reach out to us if there's anything more we can do!

June 25, 2021

Excellent service writer ! Would definitely recommend to friends and family! More

by Timberline89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Jun 28, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we really appreciate your feedback! Thanks for the recommendation, and have an amazing day!

June 25, 2021

Very good with coumsKnKeep up the good Very good with coums Kn Keep up the good work. an N BLESS ALL More

by 2941RJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, John Kukulka
Report | Print
Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

June 25, 2021

Prompt excellent service as usual. I arrived 5 minutes before my service time and was driving away 15 minutes before I was expecting to. Mark was helpful regarding an unexpected tire issue. More

by DJLBYRNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Jun 28, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

June 25, 2021

They were knowledgeable and professional as it related to my vehicle . Their follow up was much appreciated, and the level of courtesy extended was a bonus! More

by ggravesjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

June 25, 2021

Adam was very pleasant to work with, 10/10 I have Adam was very pleasant to work with, 10/10 I have nothing else to say I'm just filling 25 words because I have to More

by chrisakin45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

June 25, 2021

Courtesy, helpful, thoughtful, friendly, everything a 74 year old senior needs! More

by CAL430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this feedback. We hope that you have a great day.

June 24, 2021

The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another More

by CHARSKY57
Recommend Dealer
Yes
Employees Worked With
Bret Pechtold, Thomas Sinon, Alexis Malecha, Fatima Yamout, John Kukulka, Cody Bakr
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Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We do apologize for any miscommunication. We strive to assist at a 100% level with all guests. I see that Cody (Sales Manager) and Bret (General Manager) both reached out to better assist. Please reach out to one of them to make sure we can get your vehicle needs resolved.

Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (708) 843-9295 to discuss your concerns, as your satisfaction is of utmost importance to us.

Jun 28, 2021 -

CHARSKY57 responded

I'm surprised you're asking that I contact them. I think they should be reaching out to me. I don't understand the lack of customer care. Nobody did a follow-up with me. I had very simple requests. Very disappointing!!

June 24, 2021

The customer service was excellent. The quality of service great More

by Ms. Vet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Report | Print
Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMc Cadillac and we hope to see you again soon!

June 23, 2021

Very disturbing experience. No customer empathy. Dissatisfied customer. Next Step? More

by vjquaint
Recommend Dealer
No
Employees Worked With
Owner, Jessica McCormick, Mark Snyder, Chistopher Baker
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Jun 25, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Our apologies for any inconvenience. Please contact Jessica our Customer Service Manager at 708-720-7363 to better assist you at this time. Thank you for your feed back. We look forward to speak with you soon.

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