Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arnie Bauer Buick GMC Cadillac
Matteson, IL
2,099 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,099 reviews
May 06, 2021
Very disappointed in the quality of service I received. I’ve used this dealership service department several times before spending several thousand dollars between two cars and my last experience made me t I’ve used this dealership service department several times before spending several thousand dollars between two cars and my last experience made me think is they will be providing service on my vehicle in future More
by SAM@CREATOROFHIM.COM
Verified CustomerEmployees Worked With
Not listed
May 06, 2021
Outstanding customer service and friendly staff! Chris made sure that I was aware of what was going on with my Cadillac CT6. Thanks guys for always making me feel sure that whatever is going on with myCad made sure that I was aware of what was going on with my Cadillac CT6. Thanks guys for always making me feel sure that whatever is going on with myCadillac will be taking care of when I leave! More
by REGINALD.SUMNER
Employees Worked With
Rowland Laird, Chistopher Baker
May 06, 2021
The team was excellent. Christopher ensure that I was informed of every little detail regarding my vehicle. He discussed pricing and maintenance with me. Great experience. informed of every little detail regarding my vehicle. He discussed pricing and maintenance with me. Great experience. More
by Ms. Vet
Employees Worked With
Chistopher Baker
May 06, 2021
Way overpriced for the work i needed done. Quoted $1700 and I got it done elsewhere for $700 using GM factory parts. I declined the work and went elsewhere. I will not return to this dealer for anything and I got it done elsewhere for $700 using GM factory parts. I declined the work and went elsewhere. I will not return to this dealer for anything other than warranty work. Bill Niebert was a nice guy to deal with but the pricing I was quoted actually left me embarrassed for Arnie Bauer. I got a quote from the GMC dealer I bought the truck from and they quoted $1150 total, a difference of $550 from Arnie Bauers quote. I ended up paying $700 for the same job at a ASE certified shop using the same parts. This was a total waste of a day off work to deal with Arnie Bauer More
by Amptmeyer Roofing
Employees Worked With
Bill Neibert
May 05, 2021
I have always received excellent service at Bauer. The servicemen are courteous and helpful. They have taken the time to explain things about my vehicle I didn't completely understand and to show me how servicemen are courteous and helpful. They have taken the time to explain things about my vehicle I didn't completely understand and to show me how to access things like my oil used. I appreciate the help I receive. More
by CMH622
Employees Worked With
Chistopher Baker
May 05, 2021
Great communication with the service department. Got my wife's Acadia Denali awd in and out the same day. Will definitely be back again. Thanks again. wife's Acadia Denali awd in and out the same day. Will definitely be back again. Thanks again. More
by Fly
Employees Worked With
John Kukulka
May 04, 2021
Purchasing my new Buick Envision from Arnie Bauer GMC has been a very positive experience. My salesperson, Alex Cleetus, has been a pleasure to work with. He is easy to talk to and goes the extra mile for hi been a very positive experience. My salesperson, Alex Cleetus, has been a pleasure to work with. He is easy to talk to and goes the extra mile for his customer. Alex spent a lot of time pointing out the car’s features and patiently answered all my questions. He clearly presented all the options that could be added, but I never felt pressured. I really appreciate that! I highly recommend buying your next car from Arnie Bauer GMC Cadillac. More
by A. Heilman
Employees Worked With
Alex Cleetus
