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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,099 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,099 reviews

April 29, 2021

Bill Niebert is the best. He is friendly, courteous and respectful. I enjoy working with him. He is attentive and knowledgeable. I will work with him again in the future. More

by EWSMITH0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Apr 30, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

April 29, 2021

The service I have received from this dealership has been excellent. Adam, my service specialist is very professional, courteous and attentive. When I’ve brought my vehicle in for service, my service speci More

by cathwil49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Apr 30, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

April 28, 2021

They’re good and receptive of customers, just wish they would take in consideration to change bulbs and minor things at a low cost, return your car washed More

by darrellhall229
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Apr 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Have a great day.

April 28, 2021

Great professional team and straight forward folks starting with Salesperson Norm and service manager Bill. Bill provided a good estimate on when service would be completed so set the right expectatio More

by TERRY.CASEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norm Mitchell, Bill Neibert
Apr 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! We hope to see you soon!

April 28, 2021

Bill was great as always. Problem diagnosed and fixed in a timely manner. Entire service staff was friendly and quick to assist. xxxxxxto all!! More

by sco8sm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Apr 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks for your praise and kind comments about Bill. If you're ever in need of more help, please let us know!

April 28, 2021

Alex took great care of me and gave me a great deal on a Buick encore GX! He made my experience a pleasant one and gave excellent service. I WILL be back to do business with him again!!! More

by Malaah S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus
Apr 29, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Alex. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 27, 2021

I am so happy with my 2015 GMC Terrain Lee was so helpful and got me exactly what i wanted. Thank you so much for everything. More

by SKYBLUEANGEL249
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Chalmers, Lee Mora
Apr 27, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMC Cadillac. We are always more than happy to assist you if anything else comes up. Take care!

April 27, 2021

I like Mark Diehl customer service . But poor quality technician did recalled air bag replacement. I brought Vehicle in twice and it’s still not satisfactory. he messed up the air system wiring and airba More

by Clarmonaco
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, JOSEPH Gromala
Apr 28, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the review. While we are happy to hear Mark did a great job. We would like to ensure your vehicle is corrected and this situation is taken care of ASAP. Please contact Jessica our Customer Service Manager at 708-720-7363. She is ready to help in this matter. Thank you again.

Apr 28, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We'd like the opportunity to turn your experience around. Please reach out to us at (708) 843-9295 at your earliest convenience to discuss how we can turn this experience into a positive one. Take care.

April 26, 2021

Alex listened to what I wanted and actually put me in a better vehicle for just about the same money. Well done Alex! 3rd vehicle in a row purchased from Arnie Bauer. More

by KEVFLY224
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus
Apr 27, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

April 26, 2021

Mark the service rep was cordial and welcoming. Made me aware of service that was due or going to be soon. Work was finished faster than I expected based on previous visits. More

by MIREPOIX46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Apr 27, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

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