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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

January 21, 2021

The staff is always friendly and very helpful which makes you feel welcomed when you come in. It’s always clean and a relaxing environment while you wait for car to be serviced. More

by GHILL1030
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jan 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 20, 2021

Amazing customer satisfaction for sure. helpful and very willing to care for all our needs on our new vehicle. Mark kept me very informed on the work being performed More

by Gmc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jan 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out! We look forward to your next visit! Take care!

January 18, 2021

Service was great, staff was courteous, and considerate. I'd recommend most people to go to Arnie Bauer service dept. Just allow people to write... More

by BROSS4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jan 21, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day.

January 18, 2021

My Cadillac was in for its 120,000 miles service and everything was completed in a timely manner. In addition my tire seal was fixed. More

by chitown2750
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jan 21, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

January 18, 2021

They seemed to do good work, but I found the customer service a bit lacking. They made a mistake when scheduling my appointment and instead of accepting culpability I felt the blame was placed on me. Fir More

by Toastcinn75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Someone named Mike in service.
Jan 21, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for this important feedback. This is unfortunate to hear. We strive to ensure all guests have a completely satisfactory experience. Please contact Jessica McCormick the Customer Service Manager at 708-720-7363. We would like to get this rectified for you. Thank you again for the feedback. We look forward to speak with you soon!

January 18, 2021

Friendly service, answered questions, timely service, Bill is very knowledgable, patient. The first young lady was very nice. During these times, nice to have friendly service More

by SHELLYTAYLOR88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Jan 21, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're glad to hear you found our staff was so friendly and helpful! If you have any further questions, please give us a call. We're always happy to help!

January 16, 2021

I will forever appreciate Chris Baker for getting me in such an emergent issue. He was extremely friendly, and kept me informed on what was going on. I couldn’t have asked for a better visit. Truly made a More

by BevBaket
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Jan 19, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

January 16, 2021

It’s always easy buying a vehicle there. Anthony was very professional and thorough. Bret was able to find a vehicle that suited my needs. More

by Bill854
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony In Sales, Alyssa Gomez, Angie Chalmers
Jan 19, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMC Cadillac! We sincerely value your business and look forward to your next visit!

January 15, 2021

Me. Henry was Very professional and very helpful and Me. Henry was Very professional and very helpful and very understanding and my husband and I both really appreciate the service that he gave us More

by WH3552@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Horton
Jan 19, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit! Take care!

January 15, 2021

Mark was great, very helpful in facilitating the necessary maintenance work, managing expectations around timing, answering specific questions and demonstrating how to make a couple adjustments I ne More

by CHRIS.DEANGELIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jan 19, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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