Arnold Chevrolet Buick

Customer Service Buyers Beware, very unprofessional service and rude behavior. I am a customer who was interested in a vehicle that was on Arnold Chevrolet Buick's inv Buyers Beware, very unprofessional service and rude behavior. I am a customer who was interested in a vehicle that was on Arnold Chevrolet Buick's inventory. After sending my request for the vehicle I was interested in, Ron Woods (Sales Consultant) had contacted me to touch base with my interest pertaining to the vehicle. Per our conversation, I had given an offer for the vehicle since I am an out of state customer. I was trying to contact Ron Wood (Sales Consultant) to follow up SEVERAL times. I had left voice mails and never heard anything back from the sales consultant. I decided to reach out to the "used vehicle manager" (Al Dobbs) contacting him five different times and also leaving a voice message. At the sixth call, I finally got a hold with the "used vehicle manager" (Al Dobbs) asking about the vehicle I was interested in, and his response was that the vehicle was "SOLD." I was disappointed since the Sales Consultant and the "USED VEHICLE MANAGER (AL DOBBS) never contacted me back for following up or at least telling me that the vehicle has been sold. AL DOBBS had gotten aggravated with me during the phone conversation for no reason since I asked why no one had contacted me back during my negotiation process with RON WOODS (SALES CONSULTANT). Al Dobbs had also admitted that he had seen four of my missed calls. I kindly tried to end our phone conversation on good terms with (Al Dobbs), and I was threatened that if I LEAVE A REVIEW, THAT HE WILL POST MY PERSONAL PHONE NUMBER IN PUBLIC ALL OVER THE MEDIA AND HUNG UP THE PHONE IN MY FACE MAKING ME FEEL LIKE I AM DEALING WITH A CHILD. I am very disappointed that my experience with a franchise dealer has gotten this far in a unprofessional manner. I highly recommend anyone in the car market not to bother shopping here for a vehicle, since the staff team is extremely poor with customer service. DO NOT WASTE YOUR TIME HERE, WORST CUSTOMER SERVICE IN THE CAR MARKET NATIONWIDE. More

Beware of Arnold Chevy, the service Team are scam artists, I have a Chevy Equinox 2015, needed a inspection, oil change, they charged 319.00 , said I need a minor tune up, which is supposed to be covered unde I have a Chevy Equinox 2015, needed a inspection, oil change, they charged 319.00 , said I need a minor tune up, which is supposed to be covered under the 5 year warranty, made up some element (scam) they put fluff in their price, I wasn't their when the pricing was talked about, when I found out about the cost, & called them on it, both Chris & Mark C were rude, will never use them again. I WILL BE TELLING EVERYONE I KNOW HOW BAD THEY ARE!!!! More

Excellent Preowned purchase Recently purchased a pre-owned Chevrolet Equinox from Arnold Chevy and want to let you know of what a great Dealership and experience we had. The tran Recently purchased a pre-owned Chevrolet Equinox from Arnold Chevy and want to let you know of what a great Dealership and experience we had. The transaction was seamless from John in Finance explaining everything in detail and with no hard sell. The vehicle was priced fairly and detailed to the tee. The whole Arnold staff are professional and treat their customers with respect and the Service dept. is also outstanding keeping their customers returning. This was the 3rd vehicle purchased from Arnold over the past 10+ years. their worth the drive. More

Flim Flam Man I went for a State inspection and was told all brakes "require" replacement but then failed for front rotor only. After checking all brakes to find th I went for a State inspection and was told all brakes "require" replacement but then failed for front rotor only. After checking all brakes to find that they were only 1/2 worn, I was told some corrosion on front rotor was the reason for failure [very questionable]. After all this they then mentioned that they replaces a fuse for rear lights, the fuse blew again [not a fix].They wanted to charge me to fix the problems, went home, looked it over then went to another shop and all was fine [passed].Just want the truth. On the plus side they do a thorough job of inspecting a car but be cautious as to what they tell you is "required". More

Two states away purchase! Made a quick and solid deal from 3 states away! Ron was great! All paperwork was complete and very thorough. Arnold dealership was polite and delivere Made a quick and solid deal from 3 states away! Ron was great! All paperwork was complete and very thorough. Arnold dealership was polite and delivered what they had promised. Everyone has there opinions, and some people just like to be difficult, but I am a normal person who is very happy with my experience with this dealership. Drove 4 hours to pick up my car, and it was ready and waiting for me clean, detailed, and in promised condition. More

RUDE MANAGER Just like many of the 1 star reviews here on this site, I also have encountered the rude manager at this dealership. I also will never buy anything fr Just like many of the 1 star reviews here on this site, I also have encountered the rude manager at this dealership. I also will never buy anything from them! More

Amazing Service The level of service from Arnold Chevrolet was simply put....Amazingggg. My 15 Silverado had brokedown on Sunday and was towed into shop from Chevy The level of service from Arnold Chevrolet was simply put....Amazingggg. My 15 Silverado had brokedown on Sunday and was towed into shop from Chevy Roadside. Promptly on Monday morning I received a call from Chris Hill, the service advisor, letting me know that he had my truck and they would diagnose the issue that very same day. I was shocked to hear that knowing most service departments I've delt with in past wouldn't have looked at it for days. That very same day received call with diagnosis that it was my fusebox and they would have me back on road by end of week, which they did. The level of communication as well as quality of service done, was like I said above Amazing. Great job to the entire team and Thankyou. Highly recommend this dealership!!! More

Great buying experience and great service I have purchased 3 vehicles from Arnold and each time they were very helpful and accommodating. The price negotiation was quick and initiated by them I have purchased 3 vehicles from Arnold and each time they were very helpful and accommodating. The price negotiation was quick and initiated by them and the vehicle delivered within 24 hours. The service department has been very good in scheduling a convenient time and providing a ride to work/home and the car was ready before promised and the cost was a very pleasant surprise. I searched for tires all over and discovered that Arnold was not only competitive but was best quality for price ration without the 'hidden costs' that others had. My next vehicle will e from them when it is time. More

Great Experience I worked with Al Dobbs on selling my 2013 Corvette to the dealership. He was very professional and we consummated the deal in a couple of phone calls I worked with Al Dobbs on selling my 2013 Corvette to the dealership. He was very professional and we consummated the deal in a couple of phone calls. When I brought the car in, he had all the paperwork ready and had me out in less than a half hour. I would certainly recommend this dealership for purchasing or leasing a new Chevy or Buick. More

Rude Service Manager I had purchased 4 vehicles from Arnold Chevrolet over the years. I recently purchased a 2017 Corvette Grand Sport from A corvette specialist in NJ bec I had purchased 4 vehicles from Arnold Chevrolet over the years. I recently purchased a 2017 Corvette Grand Sport from A corvette specialist in NJ because they had the exact car I wanted. Since it was purchased in NJ I could not get a NYS inspection. I brought my corvette to Arnold Chevrolet to get the $10 inspection sticker. They told me that since I didn't purchase it from them they will not touch it. I also had a 2015 Chevy Silverado that needed an inspection, tuneup, and oil change. They booked me an appointment for Feb 7, 2017 at 9:00 am. On February 2,, 2017 the called me and told me they are cancelling my appointment because they did not like my yelp review regarding my corvette. I called them back and spoke to Mark to clarify the reason for my cancelled appointment. He was very rude and basically told me to bad! I work and live locally and will be sure to share my horrible customer service experience with them. As a business owner if I had a bad review, I would go out of my way to see what I could do to please my client. More