Arrigo Alfa Romeo West Palm

To Whom It May Concern, I am writing to express my extreme dissatisfaction with my recent vehicle purchase at your dealership. I drove past several Maserati dealerships in Miami to visit your Arrigo W extreme dissatisfaction with my recent vehicle purchase at your dealership. I drove past several Maserati dealerships in Miami to visit your Arrigo West Palm Beach location, and I now feel it was the worst decision I have made in my 51 years. My experience with the sales representative, Max, was highly unprofessional. He was unknowledgeable regarding the Maserati Grecale, and I felt brushed off every time I asked a question. Furthermore, I have never seen a luxury vehicle delivered in such poor condition. The car was not detailed, nor did it appear to have been inspected or reconditioned to the standards one expects when spending $40,000. Immediately after leaving the lot, I contacted Josh to explain my concerns. The "service tire pressure monitoring system" light is on, and one of the keys provided does not work. It is unacceptable that I now have an appointment this Wednesday to take a car I just purchased from your dealership to a different Maserati dealer for service. I regret this purchase and the lack of support I received once the paperwork was signed. I will not be purchasing from your dealership again, nor will I refer anyone to your location. I have attached several photos for your review so you can see the condition of the vehicle upon delivery. No owners manual No Wearable Key No First Aid Kit No Of the items that originally came with the car. My 2023 Alfa I Traded in to your dealership had everything and looked new! More

Claudio was very patient and helpful, the process was easier than I thought it would be. easier than I thought it would be. More

Good communication. Thorough inspection and analysis Claudio was clear about what needed to be done and how long it would take. Car was received in excellent condition. Thorough inspection and analysis Claudio was clear about what needed to be done and how long it would take. Car was received in excellent condition. Very happy. More

Great service, Claudio and his manager attentive to customer service needs. The whole service department .Thank you! customer service needs. The whole service department .Thank you! More

All aspects of the service experience were professional, well organized, and Claudio was super efficient and effective. He gets 6 Stars! well organized, and Claudio was super efficient and effective. He gets 6 Stars! More

Daniel did a tremendous jog but all new buyers beware as the manager is very familiar with yo-yo auto sales tactics. They will tell you one price, let you sign the papers and the next day call you to sign the manager is very familiar with yo-yo auto sales tactics. They will tell you one price, let you sign the papers and the next day call you to sign a new contract at a higher interest rate and price. In his own words, you don't own the car (after signing the contract the first day) , you must sign the new one or I'll take the car from you More

A promised two hour replacement of four tires took four hours. Not sure why that was the case hours. Not sure why that was the case More

Chris was the best service advisor I've ever had. He was diligent, cordial, and maintained great communication at all times. You are lucky to have him in your team, and just for him, I'll keep coming He was diligent, cordial, and maintained great communication at all times. You are lucky to have him in your team, and just for him, I'll keep coming to your dealer; it's worth the drive from Miami. I hope he gets recognized. More

Claudio was very helpful during a stressful situation. The service on my vehicle was done quickly and well. The service on my vehicle was done quickly and well. More

I had a great car buying experience at this dealership. My salesman was wonderful and so were the rest of the team. I didn’t feel any pressure or a lot of back and forth with the price. I felt they trea My salesman was wonderful and so were the rest of the team. I didn’t feel any pressure or a lot of back and forth with the price. I felt they treated me fairly, and I got the car I really wanted. Thank you Brandon. More