Arrigo Alfa Romeo West Palm - Service Center

Awesome group of employees, my questions are always answered whenever I call. As long as the brand stays around I will buy from this dealer answered whenever I call. As long as the brand stays around I will buy from this dealer More

I took my car for check on oil gauge,that was reading low was told that it would take 20 minutes to check 1,45 minutes later i had to ask where is my car ,almost ready was the response, nothing was wrong acc was told that it would take 20 minutes to check 1,45 minutes later i had to ask where is my car ,almost ready was the response, nothing was wrong according to service manager ,except for a minor leakage from radiator that may be causing car to run hot and perhaps burning more oil,so I made arrangements to return my car the following Monday early so I woul be able to have the car ready by afternoon for a job that would take 5/6 hours,service manager never called me I called to check several times and he told me that was almost ready, 1pm /4 pm finally around 615 pm I got a call to say car is ready . Well that was over 10 hours and the car was not cleaned because they didn’t have time for it the service manager had offered me a rental vehicle,but I had explained to him about the inconvenience,,and that is the 3rd time that I was given a timeframe and not fulfilled, and vehicle dirtier after promising that it would be washed I love the vehicle ,but the service leaves me very disappointed.] More

The Service Rep. Was very helpful and knowledgeable which made me feel very comfortable, Specially during this Times that we are in Mr. Rashad Gholston new his stuff. made me feel very comfortable, Specially during this Times that we are in Mr. Rashad Gholston new his stuff. More

friendly service. I needed a visor clip replaced. They friendly service. I needed a visor clip replaced. They said when I called for my service apt. That they usually have them in stock. Never asking what friendly service. I needed a visor clip replaced. They said when I called for my service apt. That they usually have them in stock. Never asking what color mine was. they didn’t have my color the day of my service. I asked 3 times when I got there to-make sure they put it washer fluid. Did not put it. More

thank you for taking care of my car. you are always most helpful and kind. I appreciate all that you do for me now and always helpful and kind. I appreciate all that you do for me now and always More

The sales department was excellent and I usually am satisfied with service. This past service was a disaster. I had an appointment and no one even looked at the vehicle for 2 days but only after I comp satisfied with service. This past service was a disaster. I had an appointment and no one even looked at the vehicle for 2 days but only after I complained. I was given a free rental that was not comparable and I got a flat tire on my way to return it. Just a terrible experience. I will not use Arrigo for service again. More

WORST. SERVICE. EXPERIENCE. Appointment for Express Oil WORST. SERVICE. EXPERIENCE. Appointment for Express Oil Change at 9am, 2 ½ hours later asked the service tech the status-he had never consulted wit WORST. SERVICE. EXPERIENCE. Appointment for Express Oil Change at 9am, 2 ½ hours later asked the service tech the status-he had never consulted with me, or voluntarily shared what the delay was---he gave excuses and actually said, "I didn't think you would mind waiting". Really? For an Express Service that scheduled an appointment for? He took care of two men that came after me. I felt like he kept me waiting because I wasn't a man. Then he denigrated me for speaking up. Check-out was a problem too. He tried to charge me for services performed the were included in my service plan. Then when my car was finally brought out of service--which I was told that washing it--which they promised to do when I arrived--looked like they sprayed the car with a hose and didn't even vacuum it. I had to ask for a towel to wipe off the windows and actually had to do it myself. Been an Arrigo customer for 8 years, was going to bring in a friend to buy a new car and now, we will go where a woman and her business is valued. More

Fortunately, I was able to get an appointment for the next day. Unfortunately, it was for a problem that my very new car had already been serviced for! It took a little longer than I hoped, but otherwise next day. Unfortunately, it was for a problem that my very new car had already been serviced for! It took a little longer than I hoped, but otherwise, it went well. More

Claudio and the team did a good job. I thought that Video Feature that you receive by email while you are waiting is awesome! The Waiting Room is O.K.. Not awesome but O.K. And the Alfa Showroom is the best Feature that you receive by email while you are waiting is awesome! The Waiting Room is O.K.. Not awesome but O.K. And the Alfa Showroom is the best place to wait for your car anyway :-) More

Need to listen carefully what customer is asking to check on the car. The follow up on jobs from Service Dept is vague. I’m still awaiting a call for the sunroof parts of my Alfa Romeo. I took it there last on the car. The follow up on jobs from Service Dept is vague. I’m still awaiting a call for the sunroof parts of my Alfa Romeo. I took it there last year Sept/Oct. called few times and never got a response for the parts my car is missing today to fix moonroof. More