Arrigo CDJR Sawgrass

Amazing fast and easy Robert Karp,Dotti, Ken and Mark after dark were a pleaser to work with they gave the best price without me asking and a prompt delivery off the Truck Robert Karp,Dotti, Ken and Mark after dark were a pleaser to work with they gave the best price without me asking and a prompt delivery off the Truck More

Great place! Everyone we dealt with was wonderful and willing to take their time to help us. Great experience! We appreciate all of their help and hard work! Everyone we dealt with was wonderful and willing to take their time to help us. Great experience! We appreciate all of their help and hard work! More

Horrible service department & 2nd Jeep that is a Lemon! My experience with Arrigo is that they are quick to sell you a car, but their service department, advisors, & follow-up all desperately need an overha My experience with Arrigo is that they are quick to sell you a car, but their service department, advisors, & follow-up all desperately need an overhaul; starting from the top down. I purchased a new 2015 Jeep Grand Cherokee Overland in January 2016. It has been taken to the dealer for a national gear recall & an oil change, both of course were completed under the warranty. Most recently, on August 8, 2016, I took my jeep in because the A/C wasn’t cooling properly, the seat fan vents were not chilling/working properly, & the radio display screen was randomly going dark every 6-8 days. As if these issues were not disconcerting enough on an 8 month old Jeep, the following treatment I received by the Arrigo service department was absolutely deplorable. The combination of the poor performance of the vehicle in tandem with the treatment I have received has made me extremely regretful of my decision to have purchased a Jeep from Arrigo. The details of my experience are as follows: Monday, 8/8/16 - I dropped off myJeep. My prior service advisor, Alana Kunkel, was out sick so after waiting for 20 minutes I was finally asked to fill out an after-hours service form & left the jeep & my key. No one ever called me to confirm the receipt of my jeep! Tuesday afternoon, 8/9/16 - after hearing nothing all day, I called to check on the status of my jeep. When no one knew anything yet, I asked if I could have a rental car since the Jeep is virtually new & no one had any idea how long it would be in the shop 24 hours later. BTW, they barely wanted to give me a rental, but because it was under 12 months old & 12,000 Arrigo did! Now I have another car with 40K miles & is a 2013 & they still give me a free rental… This is TERRIBLE JEEP SERVICE! Wednesday, 8/10/16 - I picked up a rental car & received no updates on my Jeep Thursday, 8/11/16 - I called again, to learn that I had been assigned to service advisor Frank Picciotti. Frank explained that they he said they were working on my car & then proceeded to ask me if my car had been in any type of accident or anyone worked under the A/C because it had been contaminated!??? I explain the car is brand new, has 11,000 miles & still under warrantee & questioned why I would take it anywhere else? When I questioned why he never called me to 1) introduce himself & tell me that work had finally begun on my car or 2) to ask me these questions (I had to call him), he said he had called me three times & even left a message! Yet, no missed calls & no voice messages…that is some shameless & blatant lying! So I asked Frank to test my phone by hanging up & calling me right back to “ensure my phone is working.” Of course he never called, but my wife called with no issues whatsoever. Apparently, as this review continues, Frank & the entire Arrigo team never got their phone problems worked out because I never RECEIVED a call from an Arrigo team member throughout the entire TEN DAYS they had my car! Friday, 8/12/16 - I called & asked speak to Service Manager Pete Martino. I left 3 msgs over the course of this fiasco & to date, he has never called me back. May I restate, NO ONE FROM ARRIGO HAS EVER DIALED MY PHONE NUMBER TO FOLLOW-UP WITH ME on my jeep! Monday, 8/15/16 - I once again initiated a call to Arrigo to check the status of my jeep, spoke with phone receptionist Michelle who took it upon herself to find out what was going on. Michelle gave my work order to another service advisor (Brian) & assured me that the radio was being attended to. Again, I requested Pete Martino to call me, & of course that call never came. Tuesday, 8/16/16 - I received an automated call to pick up my jeep. Again, no human being from the service department called, no explanation as to why my brand new Jeep is malfunctioning, why “fly by night” Frank was asking me if my new Jeep that Arrigo sold to me less than 8 months earlier had been in an accident or how my new Jeep’s A/C could have gotten contaminated??? Did Arrigo sell me a LEMON? Or a “Brand New JEEP” that wasn’t so new after all……That is my assumption since NO ONE FROM THE ARRIGO TEAM HAS EVER SPOKEN TO ME. Wednesday, 8/17/16 - I went to pick up my jeep & insist on speaking with Pete Martino the service manager, he was out to lunch. I spoke with the second in command George Riker, who listened very attentively & was apologetic about Arrigo’s lack of attention & service, but yet I have no answers to: What was so wrong with my brand new Jeep that Arrigo sold to me that your own Arrigo team member thought it had been in an accident? Why was my A/C contaminated in my brand new Jeep? Why did no one ever call me back? Are your service advisors accustomed to lying to your customers that they will blatantly claim they have LEFT VOICE MESSAGES when there are NO MESSAGES LEFT as proof of their lies? Are your service advisors enabled to lie by Arrigo’s Service Manager, Pete Martino who also does not return calls & claims to be at lunch at 11am? It has been over a week since I have gotten my jeep back & I still haven’t received a call from anyone at ARRIGO, least of all Pete Martino! I warn anyone buying from Arrigo to be careful! I would not recommend a Jeep, nor would I recommend Arrigo! More

Excellent service Everyone was extremely nice and they were definitely looking out for my best interest. This is not your typical dealer where they just want to make mo Everyone was extremely nice and they were definitely looking out for my best interest. This is not your typical dealer where they just want to make money, but they genuinely care that you are satisfied 100%. Our sales rep (Howard) was AWESOME and very honest with us. Howard was professional and very knowledgeable about the car i was interested in. More

REPEAT CUSTOMER I have owned a Jeep for the last 8 years. My daughter who is now of legal driving age has traveled to and from school, sports, vacations, and a whole I have owned a Jeep for the last 8 years. My daughter who is now of legal driving age has traveled to and from school, sports, vacations, and a whole lot more in this Jeep. My family and I went back to Arrigo after looking and test driving a new Jeep. We also just purchased a 2016 Dodge Charger. We made sure we again dealt with "Howard from Broward", as he made our recent purchase enjoyable. Howard had shown us some vehicle pricing for us to consider and advised us that the make and model for which we were looking was in such high demand that they were currently out of stock at this location but he would still help us in getting one transferred over from another location. He also said that there was some on their way, expected with the next few days or so. This was great, as it gave us time to truly consider all our options. Howard again was going out of his way to make sure that we would get exactly what we wanted. My daughter wanted a black Jeep Wrangler sport 4 door. Howard found out that, thats exactly what was being delivered and on its way to Arrigo. Now that we found exactly what we were looking for we crunched numbers and came to an agreement. We met with Rob in finance again, and he was very patient as we had him take us through multiple scenarios. What if we leased? What if we put down this dollar amount? What if we put down another dollar amount? Rob was extremely sensitive to our questions and our requests and was able to show us all the figures so we could see what worked best for us. Even though we walked out without signing anything. We stayed in touch with Howard over the next couple days and made arrangements to meet with him and Rob again once the vehicle came in to seal the deal. They made our experience so great as they helped make our daughters first car buying experience one she'll never forget. Oh, lets not forget to mention Tyler with the delivery. Thanks you all for what you did for my family. Even though I typed alot, I left your dealership without words. THANKS More

excellent The dealer was cordial, knowlwdgeable, and willing to work with me. The whole process was easy and quick from sales to financing to delivery, it was The dealer was cordial, knowlwdgeable, and willing to work with me. The whole process was easy and quick from sales to financing to delivery, it was a good experiance. More

Absolute Joke! Do yourself a favor and avoid this place like the plague for service, they treat existing customers like a number, incompetent service writers along w Do yourself a favor and avoid this place like the plague for service, they treat existing customers like a number, incompetent service writers along with premadonna technicians who are lazy. Pure disgust of what a 4 time vehicle customer treatment they should be ashamed of themselves. Never again they lost a lifelong customer. Gotta Go Arrigo! More

purchased a new jeep there was a good selection ,in stock, of the cars we were looking for, it was easy to test drive , the salesman was informative and helpful , Financ there was a good selection ,in stock, of the cars we were looking for, it was easy to test drive , the salesman was informative and helpful , Financing was quick and easy. All the staff was friendly and efficient. More

Exceptional Experience Normally, I am very skeptical when it comes to car dealerships because I always believe they would never have their customer's best interest in mind b Normally, I am very skeptical when it comes to car dealerships because I always believe they would never have their customer's best interest in mind but only their own. When I came to Arrigo Sawgrass, they proved that stereotype wrong. Lt.Dan Welsh, who was in charge that day, directed me to Eddie Garcia, who would be my salesman. Not only was he very professional but he was honest and straight-forward, a rarity in that line of work. I went with the intention of getting a used car and something cheap but Eddie convinced me that a new vehicle would be better for me in the long term and to find something that I would really be happy with. I even got to test drive what would eventually be my new ride, a Jeep. He worked with Rudy from finances to find an affordable monthly payment for me. He went above and beyond to make sure that I left a happy customer. Mark After Dark, who has an amazing personality(and fish tank), went through an in depth explanation of the features and paperwork for my new Jeep. It is refreshing to have a buying experience that was not stressful. Everyone at Arrigo Sawgrass that day went out of their way to make sure that I left a happy customer. It was an exceptional experience! More

Service Center Could Care Less When I purchased my Jeep here a few years ago, the sales person advised me that the service here was exceptional, much better than any other Jeep dea When I purchased my Jeep here a few years ago, the sales person advised me that the service here was exceptional, much better than any other Jeep dealer. Maybe I was never given the pleasure of working with the 'exceptional' service reps, because mine have been completely oblivious to the fact that customers are the reason they have a job. It's ridiculous even get someone to answer the phone, or make an appointment, or even get a call me back to make an appointment. Then when I finally did have an appointment (after nearly a week of calling), the service rep was oblivious that I was there, so I left after watching her chit chat for over 20 minutes. I left without service and won't be back. We're done. More