Arrigo CDJR Sawgrass

I sincerely hope Dodge calls me after this review because hopefully they can help me resolve the lack of car chargers for our vehicle that we have been promised over and over and not received. My wife and I hopefully they can help me resolve the lack of car chargers for our vehicle that we have been promised over and over and not received. My wife and I decided to turn in her car because it was over her miles and wanted an electric vehicle to save on gas. A couple of years ago we leased two cars from Arrigo and wanted to renew our loyalty because of the great experience we received. On the evening of January 17th, we decided to go to Arrigo Dodge. I will never, EVER, purchase a vehicle from there again. I felt dirty after we purchased the vehicle with what we were told were features on the vehicle that turned out to be untrue. We walked in on January 17th trying to purchase a new electric vehicle for my wife. I wanted a new car also, but it wasn't necessary. She was determined on an electric vehicle to save on gas. We were paired with Alexj Morgan. When he initially approached us, he didn't seem very enthusiastic. Probably being a Friday night and had better things to do. But that wasn't going to deter us from what we went there for. We began speaking to him about what we were looking for and he began to help us. We asked him if buying two cars would help with the monthly price and he absolutely said no because of the overage of mileage on my wife's car (Please remember this part) Upon test driving we were told the vehicle model had a phone charger on the middle part. We admittedly didn't check it upon test driving because I didn't think someone would lie to us about something so minute as that. We were told the home charger for the car was in the trunk. Breaks were making a lot of noise and we were told that it's because they were too new. I wanted to look at other cars for myself, which I had already prechecked the inventory. While walking through the lot it began to rain, and Alexj said he felt sick and couldn't look at any more cars. Once we signed the paperwork and hopped into our car, we noticed several things wrong. The fob didn't have any battery. The electric vehicle was not fully charged. The center console part wasn't charging our phones. But most importantly, the home car charger wasn't in the trunk of the car like he had promised. We called him in the car that evening while departing and he told us to come back the next day when we went to return the old car, and he would have the car charger there. He also said that upon arrival they would charge the electric vehicle while we shop for pricing on my car. Remember this is the second car that I wanted to purchase. I liked the car I tested and requested for pricing. I initially did not like the price that they presented me with. I know this is your typical back and forth at a used car dealership. But upon the second presentation of pricing what automatically caught my attention was him saying that buying a second car would help with the pricing. Remember, he said on Friday night that buying a second car wouldn't help me with the pricing on the initial car. I was automatically displeased with this and decided to stop negotiating. We were also told they were out of at home chargers, and it would be in on the following Tuesday, January 21st. Then we got to our car and the car was never placed on the charger. We got a call on January 21st that the charger still hasn't arrived, but it was being shipped by a different dealership and would arrive by the weekend. Remember, we decided to exchange cars full of the sole purpose of having the ability to not spend money on gas. January 21st came and there is still no charger. We were told it would be by January 28th. Last weekend, we received a phone call from Alex that our charger isn't due till February 23rd. I called Arrigo MULTIPLE times to speak to a manager and left two voicemails and 2 messages with the receptionist and no one returned my call. It's not the 3rd of February and we have yet to charge the vehicle, and no one wants to return my calls. I have already opened More

I love the staff at Sawgrass Arrigo they read me and my vehicle with efficiency. vehicle with efficiency. More

No hassle, only 5 min. to get the price where we wanted! We’ll be back. to get the price where we wanted! We’ll be back. More

I always have an excellent experience. They definitely go out of their way for you each and every time. They definitely go out of their way for you each and every time. More

John who greets us in the car line is very efficient and does an excellent job in making sure that we are taken care of. The technician who worked on my Jeep and sent a video on 02/01/25 at 1145 was very kn does an excellent job in making sure that we are taken care of. The technician who worked on my Jeep and sent a video on 02/01/25 at 1145 was very knowledgeable and did an amazing job. More

Great experience overall. Rudy and his team made it super easy and smooth. He was able to find the issue, get it covered under warranty, even found a few other items that were Rudy and his team made it super easy and smooth. He was able to find the issue, get it covered under warranty, even found a few other items that were going on that I couldn’t figure out. He even got me a great deal on some new tires which I knew I needed but wasn’t quite ready to order. I went ahead and got them because he gave me a pretty deep discount. All in all, the process was very easy. More

I love my service rep and prefer to only work with her. It adds to the continuity of work on my vehicle. It adds to the continuity of work on my vehicle. More

Arrived early on Saturday Morning for Oil And Filter Change . Did not have an Appointment, it was very busy . Was Greeted and waited on Promptly. Waited for Truck , completed Service in a Timely manor . Change . Did not have an Appointment, it was very busy . Was Greeted and waited on Promptly. Waited for Truck , completed Service in a Timely manor . Was happy with Richardson and Service done . More

Samuel Trejo provided great customer service. Nice clean facility and waiting room. What happened to the free coffee? Nice clean facility and waiting room. What happened to the free coffee? More

Always great service. I travel and pass diffrent cdjr service centers to visit this location. I travel and pass diffrent cdjr service centers to visit this location. More