Arrigo Dodge Chrysler Jeep RAM West Palm Beach

Jean Sylvester is Exceptionally Great It was such pleasant buying experience to work with Jean. She is intelligent and knowledgeable, and she cares about making your buying experience a p It was such pleasant buying experience to work with Jean. She is intelligent and knowledgeable, and she cares about making your buying experience a positive one. You can really learn about a person by what they do AFTER you've signed on the dotted line. That's when Jean really went to work, making sure that finalizing the deal was smooth, efficient and pain free. It's worth mentioning that Kevin in finance was pretty awesome, too! More

buying from jean sylvester This is the third Jeep I purchased from Jean Sylvester. She is the most professional sales person in the car industry that I have experienced. When I This is the third Jeep I purchased from Jean Sylvester. She is the most professional sales person in the car industry that I have experienced. When I called her to let her know that I am in the market for a new jeep, Jean had the jeep by the front door. I felt no pressure from her to buy the Jeep. More

Slow, slow, slow Couldn't get the google link to work. When I clicked on use Google and then sign-in, the app just kept returning me to the sign in page. I would hit s Couldn't get the google link to work. When I clicked on use Google and then sign-in, the app just kept returning me to the sign in page. I would hit sign in again and again back to sign in. Ironic because this is how my entire visit to Arrigo Jeep went. Would never return again. I stopped by on a Wed and told them I was trying to get a key made for the 2005 Jeep Wrangler Unlimited but the obd2 connector was broken. George said he had never heard of those breaking. Well mine did. Probably because of were it is located, it is about were your left knee goes when driving. The a/c was also not working. He advised that I stay until they confirm what is wrong. After waiting 3 hours I texted George for an update per his request to text if I had any questions while I was waiting. After an hour and no response, I walked over to George's desk. He was there and I asked for an update. He looked at me like he didn't know who I was. I gave my name, then he asked what.i was driving. George, it's only been 4 hours and you forgot? Anyway, he said he would go check and get back to me. About 20 minutes later, get returns and tells me the Obd connector was broken. I told you that almost 5 hrs ago. He said he wrote vin# down wrong so they got the wrong part to fix but the correct part was coming from Orlando. They hadn't even looked at ac yet. So 5 hrs to determine what I told George was wrong when I arrived. UGH So George brought me to cashier and told the woman I needed shuttle ride home. She called the person and he said 20 minutes. So off I went to ladies room, then came back out and waited. Nothing. I asked the guy next to me if he was waiting for a ride, he said no but he said a man walked thru and asked for a Susan. That's me. Where is he? The man said he just kept walking thru the room and out the door and took off. Didn't even look for me. OMG. Now we are pushing 6 hours. Went back to cashier and she called him and he was indeed.gone. The cashier ordered me an Uber and I got home 7 hours after my appointment started. George had said he would call later and let me know about ac, once they analyzed it and run dye thru.it. Surprise, I never heard from him. At 11am the next day I called and asked about it and he said it was all fixed. There were two leaks. So I asked when I could come get my Jeep. He said soon, they just had to make another key. I had just bought this Jeep and it came with only one key. So at 3pm I still hadn't heard from George so I called yet again. He said he had called me. I had no message or any record that he.called. He must have called someone else. I'm like it's been 4 hours, what's up? Again, George said he would go check and get back to me. I was nervous now because it had started raining out and there was no top on it in the back. Just a Bimini. He said not to worry, they were keeping it inside. I told him I would be there at 4:30 and it had better be ready. Arrived at 4:30 and it was done. Paid for it and picked it up. To my surprise, not, the carpet and seats were all wet. It wasn't inside, it was soaked. I'm still drying it out, 2 days later. Not very happy. I would never return to this dealership again, I would never use George again he is frustratingly slow. I would never recommend Arrigo to a friend. What a frustrating experience. More

Jesus Vergara I went to Arrigo Dodge with the intentions of looking at used cars to purchase and I was greeted by a very professional salesman Jesus Vergara. He too I went to Arrigo Dodge with the intentions of looking at used cars to purchase and I was greeted by a very professional salesman Jesus Vergara. He took me into his office, listen to what I was looking for and he delivered exactly what I wanted and I purchased that day. I rate him a 10 as a Salesman that was very professional, and friendly. More

Terrible Service Department My girlfriend brought her car in for tire rotation which was completed HOWEVER they forgot to tighten the lug nuts on any of the four tires and the fr My girlfriend brought her car in for tire rotation which was completed HOWEVER they forgot to tighten the lug nuts on any of the four tires and the front tire literally fell off as she was driving. I know they were not tightened as I had the tow truck driver check all four tires. Luckily, it happened as she turned onto a street so she was not injured but she could have died if she was driving at 60 MPH which she was just one minute earlier. VERY NEGLIGENT on the part of the dealership. Word of advice use another Jeep Dealer or make sure you check the lug nuts. More

wonderful! I would give more stars if I could. Pat the Service Manager is amazing and I highly regard him. Every time all goes perfectly with my service and his I would give more stars if I could. Pat the Service Manager is amazing and I highly regard him. Every time all goes perfectly with my service and his attention to my needs. Outstanding. This is my 2nd truck from Arrigo and I would buy from Arrigo again. More

Exceeds Expectations This is my 7th jeep I have bought from dealership-- customer service, attention of detail and overall experience is a 10+ Scott Rice was patient, ans This is my 7th jeep I have bought from dealership-- customer service, attention of detail and overall experience is a 10+ Scott Rice was patient, answered all questions and was extremely thoughtful in understanding my needs. His follow up over the next few days ensuring we had to additional questions and or concerns illustrates his focus and desire to provide a world class experience. More

Bait and switch False advertising My wife saw the $10k discount promotion for a 2018 Jeep Grand Cherokee Ltd yesterday night. I called the dealership ti confirm the False advertising My wife saw the $10k discount promotion for a 2018 Jeep Grand Cherokee Ltd yesterday night. I called the dealership ti confirm the discount. The sales person confirmed it and even late we decided to visit the dealership. We discussed at least 3 vehicles with the sales person, test drove one. The numbers discussed was all with the $10k discount. Never during this process did he mention that there was several conditions to get it not was it clear on their website. Long story short I wasted couple of hours of my family’s time. top it off I wasn’t even financing the vehicle More

Excellent Service. Great Deals. My experience with Arrigo Dodge of West Palm Beach was great. Wanted to get a new SUV for my wife, had some features in mind that I wanted and Tony Ga My experience with Arrigo Dodge of West Palm Beach was great. Wanted to get a new SUV for my wife, had some features in mind that I wanted and Tony Gabriele, my sales rep guided me to the best car. I highly recommend this dealer and Tony to help you find your next car, give Tony a call at +1 (585) 755-4131. Steve (Happy new owner of a 2018 Ford Explorer) More

Amazing experience and excellent customer service. We were on the fence about upgrading in our truck and decided to take a look at our trade in value. Shortly after we received a call from Stan Venski We were on the fence about upgrading in our truck and decided to take a look at our trade in value. Shortly after we received a call from Stan Venski and after speaking with him we made an appointment for the next day to come and take a look at a few trucks. From the moment we walked in he made us his top priority. I felt very comfortable with the way he showed us around without any pressure. He was so helpful and knowledgeable and after just a short time there we ended up trading in our Doge Ram 1500 and buying a 2017 Ford F350 Super Duty. I was very satisfied with the trade in amount they gave me as well as the amazing deal I received on the new Truck. Your dealership has a great selection on both new and used and you made this big purchase for us very easy and stress free. Nelson was a great help in getting us to a point on the purchase price and Jordan did a great job getting the financing done quickly. I can honestly say that this was the most fun I had purchasing a vehicle so much that I brought my good friend in the following week and she also purchased a new 2019 Jeep Cherokee from Stan. I have continued to refer friends and family to your location and I make sure they ask for "my guys." I am already looking forward to my next purchase with your dealership! I feel this will be a long lasting relationship. More