Arrigo Dodge Chrysler Jeep RAM West Palm Beach

If you want a vehicle you will enjoy, then you better think I should have learned my lesson when I purchased my first truck in 2014. I bought it brand new. After continuous issues, the service department would I should have learned my lesson when I purchased my first truck in 2014. I bought it brand new. After continuous issues, the service department would deny any issues with my vehicle and would try to charge me for free oil changes, despite having proof. The worse is yet to come. I decided to trust them AGAIN (I do not know why and immediately regretted my decision the next day.) After having issues with a high pitch noise, I brought the truck in and they again denied any issues. I worked with them on this on 3 attempts, and even have a text saying that they blame me from the service department. Granted, their service manager did ask me to come in again. After 3 times, I could not believe that he had the audacity to tell me that this 'may be a standard sound' even though I test drove multiple of the same vehicle. So if you read this, do not go here. I can't say for other dealerships, but this was the biggest and most regretful purchase of my life. Do not go here. More

Salesman Jesus is awesome! About a month ago I purchased a used Honda Accord through Jesus. Originally I went to Arrigo Dodge Chrysler Jeep Ram of WPB just to look. Jesus took About a month ago I purchased a used Honda Accord through Jesus. Originally I went to Arrigo Dodge Chrysler Jeep Ram of WPB just to look. Jesus took me on a test drive and was very personable and knowledgeable. I didn’t purchase a vehicle that day, but I knew I preferred to work with Jesus. He was not pushy and seemed to genuinely want me to find the car that was right for me. He followed up with me a few days later and answered a lot of my questions. I found a different Honda that was newer online at the Arrigo Alfa Romeo next door. I really hoped that He would be able to show me that car and be able to work with me at that dealership even though it wasn’t normally the dealership he worked out of. Thankfully he was able to show me the car and helped me get a great deal. I waited to write this review so that I had time with my “new” used car. It has been reliable and I really do love it! As a young lady, who knows nothing about cars, it made me nervous thinking about the possibility of getting taken advantage of. I am so grateful that I found Jesus, he is trustworthy and that means the most. I had an excellent experience with the manager at Alfa Romeo Fiat. His name is Alex Wessel and he made the financing process easy to understand. He was an absolute pleasure to do business with and I feel like he helped me get a great deal as well! My boyfriend purchased a used car from napleton wpb about a year ago and it was a total nightmare. I am so glad that I had such good luck with these gentlemen at Arrigo. I will definitely recommend this dealership, Jesus, and Alex to all of my friends and family. More

Service Department with poor customer service I have never purchased a vehicle from Arrigo but I tried to use their service department. I needed 4 recalls to be done, replace a broken taillight as I have never purchased a vehicle from Arrigo but I tried to use their service department. I needed 4 recalls to be done, replace a broken taillight assembly, oil change and tire rotation. I have called to schedule an appointment and I was told they need to order a part and would call me to schedule. They stated it would take a couple of days. One week later, I called to find out if the part came in because I have not been called. I was transferred to the parts department and was told to hold because they were dealing with a customer. Twelve minutes later, my call was disconnected. I called back and the same happened. I called again and explained I was getting disconnected. They apologized and said they would connect me. I was disconnected during the transfer. Tried again, and the same result. Then I actually had the phone answered by the person I had originally spoken to a week ago. He stated he had all my information in front of him and needed a moment to check if the part was in stock. This time I waited 14 minutes before being disconnected. Nobody called me back. It has now been another week. Needless to say, I tried a different dealership and my car was repaired in 3 days later. Still waiting on Arrigo. I am sure they will post some copy/paste response but this was just straight out bad customer service. I will never buy a car from them because I now know how good the service department with handling customers. More

Trading in a '15 Jeep Cherokee to purchase '18 Grand Cheroke Service dept is rated Exceptional (Tony Neterer), due to past experience. Manny Alvarez was exceptional in dealing with along with Paul Schwab. Howev Service dept is rated Exceptional (Tony Neterer), due to past experience. Manny Alvarez was exceptional in dealing with along with Paul Schwab. However Dragon and his circle of co workers made it a very Unpleasant experience. The start and finish of the buying experience with Manny and Paul would be highly recommended, however the middle experience with "Dragon" in his little circle where he thinks be is above everyone else is highly unacceptable. More

Amazing service and quality! My experience at Arrigo is unmatched thus far! They sold me an amazingly well kept Hyundai Sonata at an amazing price! Not only were they extremely he My experience at Arrigo is unmatched thus far! They sold me an amazingly well kept Hyundai Sonata at an amazing price! Not only were they extremely helpful, but their additional services like my extra 3 year warranty is aomething not seen in mamy dealerships. Not only would I buy again, but i most certainly would recommend this place to others! More

Best Car Buying Experience Ever! Made a deal via text/email. The deal and buying experience was so great drove 6 hours round trip. When I arrived the vehicle was exactly as describe Made a deal via text/email. The deal and buying experience was so great drove 6 hours round trip. When I arrived the vehicle was exactly as described, clean and fully fueled. Russ was very responsive to all of my texts and emails. Full explained the features of the vehicle very succinctly. I highly recommend Russ Wernisch, this guy is a first class professional. This dealership wants to sell cars. I made a fair legitimate offer and the deal was accepted... More

Great experience My sales rep John Gutierrez was wonderful, knowledgeable and worked with me and no pressure. The finance representative Kevin was awesome, explained My sales rep John Gutierrez was wonderful, knowledgeable and worked with me and no pressure. The finance representative Kevin was awesome, explained everything in a timely manner. Overall a wonderful experience when purchasing a vehicle. What great teamwork. More

Amazing I just bought my 2nd vehicle from Arrigo. Bought a Ram 1500. Jose Reyes sold me both and he is awesome. Next car will be from Arrigo for sure. I just bought my 2nd vehicle from Arrigo. Bought a Ram 1500. Jose Reyes sold me both and he is awesome. Next car will be from Arrigo for sure. More

"Gotta Go Arrigo" We recently purchased a 2018 Dodge Grand Caravan and the entire purchase process was very Professional, Organized and Fair! The entire Arrigo team (Ge We recently purchased a 2018 Dodge Grand Caravan and the entire purchase process was very Professional, Organized and Fair! The entire Arrigo team (Gerry is awesome) worked hard to make sure the process was very smooth & simple. Our Sales Consultant, Jose Reyes, stepped up to the plate and went above & beyond his role at the dealership too. He is a class act and super pleasant to work with. Thanks for all you do Team Arrigo, West Palm Beach!! More

David, Steve and Gerry were amazing!! Everyone involved made the buying experience quick and enjoyable! I typically hate having to go to a dealership but David (sales), Gerry (management) Everyone involved made the buying experience quick and enjoyable! I typically hate having to go to a dealership but David (sales), Gerry (management) and Steve (finance) were great! More